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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible. Took months to get you to stop sending me pads for the tens machine and now you just tell me that you are reaching out to my dr because there is a problem with my ins. They want more info. Never again. I’m returning all unopened packages to you. Horrible experience
Business response:
Dawn, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
It appears to be price gouging, or even fraud. The charges sent to the insurance company are absolutely ridiculous, even with contracted lower rates. Zx kept sending monthly rental charges for 5–6 months when it should’ve been a purchase after three months. Charges for batteries and pads are also exorbitant. And it is all a bureaucratic mess instead of a simple straightforward process.
Business response:
Wayne, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Well, if you give me a text message to complete sign up, and I can do it online, then tell me I need to call to comete sign up, followed by: Oh just leave us a phone message and we'll get back. I call that poor customer service.
Business response:
Hello Karen, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
System to refund $$ paid by the patient upfront needs to be greatly improved. After my insurance company paid back in July, I’ve called numerous times and they keep telling me they haven’t gotten the insurance payment. The insurance company called them on Friday and it was determined they’d had the payment all along. I still haven’t gotten my refund over a month later.
Business response:
Hello Diane, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
TOTAL AND COMPLETE SCAM ARTISTS. HAVE BEEN PAID DIRECTLY BY INSURANCE AND NOW SEND ME LETTER SAYING I HAVE NOT FORWARDED PAYMENT TO THEM AND WANT ME TO PAY AGAIN. DO NOT DO BUSINESS WITH, YOU WILL BE DISAPPOINTED!!!!!!!
Business response:
Timothy, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
It took three times telling my pain management dr. That zynex had not contacted me to do that I could get a prescribed device. It took over 2 months of talking to my dr. for them to finally contact about my prescription
Business response:
Hello Jeffery, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Quit over pricing $200 pieces of equipment to the insurance companies for $2000. I found my same machine on Amazon for about $100. When i would ask the CSR a direct yes or no question she would skirt the answer with what sounded like pre dialogued answers. Very frustrating conversation. A mgr was not available because they ALL just conveniently went into a mtg. I’ve reported to BBB and my insurance to investigate.
Business response:
Tanya, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I was clearly told by the customer service representative at the onset that I could rent the device on a monthly basis and if I returned the device later I would not be charged and there will be no fees and that I was under no obligation to buy it. I returned the device with all its accessories. But more than one year after returning it I receive a bill indicating I owe for batteries, monthly charges and fees. This is unethical business and I am extremely disappointed with your company; I would not recommend this program ... read more
Fue’ agradable y reconfortante saber que tienen un personal bilingüe que se toma su tiempo para brindar atención con calidad y calidez , sentí el deseo del personal de Zynex por ayudarme no solo con el idioma, sino a resolver una preocupación que yo tenía en ese momento. Mil gracias.
Business response:
Gloria Ramirez, muchas gracias por tomarse el tiempo para compartir su experiencia. Nos esforzamos por brindar un excelente servicio al cliente y nos complace saber que pudimos ayudarlo. No dude en ponerse en contacto con nosotros si hay algo más que podamos hacer por usted.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open at 7:00 a.m.