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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not wait 5 mouths to send statement
Business response:
Hello Karen, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Well the first contact was really bad. But then Slone took over and Has promised a new unit. Plus sshe is going to look into the surprise bill I received after 2+ years. I don't feel that it is legal in Colorado to bill a patient 2+ years after receiving this unit in May 2019. So we will see what happens.
Business response:
Lanique, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
Clearly has prescription from Dr and can't get the pump. Horrible service
Business response:
Hello Thomas, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I don't appreciate your company sending me product I didn't order and don't need and when I requested to stop it you won't accept the unused items back that I have to pay for like making me spend my hard earned money on your products
Business response:
Cynthia, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I’am extremely disappointed with Zynex, they kept on sending me the electric devices for my unit without communicating to me if I needed them and I also called them back in April and told them, to stop sending them and I called them last week and they said they had no record of my phone call, now Um having to pay
Business response:
Hello Deborah, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Got phone call and the person I spoke with was able to explain every think to me. Your localrepalso contacted me and told me to call him with any questions after I get the nachine
Business response:
Richard, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
I made 3 payments on your online payment system. Whether or not they went through is the question right now. Whether they went through or not is really your problem. If not, your system is messed up. If so, your system is messed up because you can’t find them. And now, two or three years later I’m having to deal with it.
Business response:
Dorothy, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I was contacted quickly by text to let me know to expect a phone call from a representative. I have not received any phone call.
Business response:
Hello Connie, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I would give them a 0 stars if that was an option. Do not get this device. It doesn't work and they will say you will not be charge more than $250 if your insurance doesn't pay. They will keep sending you supplies when you have told them the device doesn't work and then you get a bill for $600. Now they say well your insurance is out of network and you need to pay the responsibility.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.