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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Go away do not want you
Business response:
Barbara, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
You can start by putting the correct group ID prefix in so my medical bills aren’t in ARREARS when it’s YOUR error on your part . My insurance denied several claims because one letter was off on the ID that you submitted so it needs to be fixed .
Business response:
Rose, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
Asked about claim denial Waiting for follow up.
Business response:
Hello Daniel, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
I would have given less than one star but that wasn’t an option. Do not use this company! They are a scam. They sent me two products and said I could return them if my insurance didn’t cover them and instead, they sent me to collections and claim there is nothing they can do. I cannot stress this enough…DO NOT USE THIS COMPANY!!!
Misrepresented themselves on phone. Quoted one thing billed another. Beware of charges not revealed in initial phone call. Batteries, patches, plus unit! Don't even tell you they are sending just send every month. Told them wanted to return never used they refused to take back. I refused a unopened envelope from post office with return to sender on it still got billed! What a sham! Definitely do not recommend was no better then a tens unit. I rather use ice 20 minutes a few times a day. Also said would have a supervisor call... read more
I was led to believe that my insurance would cover my expenses.Otherwise I would not have accepted this device. I am on fixed income.This was not a part of my budget.
Scam..... They want to send you the equipment right away before you know how much your insurance will cover. Most insurance will deny the product as they charge a ridiculous amount of $$ for a $35 (similar on Amazon) product but because you already have it, they are going to charge you between $125 to $250. Then you are going to tell them to go to hell, and that you don't want it. They are going to be all courteous and tell you "no problem", you can send everything back but the tense as they touch your skin and they are ... read more
Well today I got your bill that was 10 months since I got your machine. Thought by now both my Insurance companies had paid for, only to find out that not so. Asked if you could file with the second insurance which they said they would. Really don’t need the machine now since I have to have a Knee Replacement. 10 months without hearing from you or any of the insurance company’s saying they would not pay is kind of long and now saying I have to pay for the equipment… Ashley was really nice and said she would refile again.
Business response:
Hello Darlene, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Your company has not followed up with Dr Muche in the doctor order for the socks for the TINS unit
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 6a-6p MST or at patientsupport@zynex.com. Regards.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.