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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The lady that answered the phone when I called to order some electrodes was very nice and helpful.
Business response:
Brenda, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
I was concerned about the bill we received and the gentleman told me that the amount was sent to our insurance and it should be paid through them..handled very professionally.
Business response:
Janet, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
This is a complete scam, you charge 1000s of dollars to my insurance and when i say stop, you come after me for the balance, Your are the most disreputable company i have ever dealt with, Trash ,
Business response:
Thank you for providing your feedback and letting us know about this issue, George. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
I had decided to return their equipment after I got my second bill- which is apparently sent every three months instead of monthly. Not only was it higher than I expected with regards to the first bill, there charges were inconsistent. I sent an email which was responded to by phone call...that's where it got irritating. Phone rang, I answered, said hello...no response. Waited a few seconds, said hello again....no response. Waited a few seconds, said hello again, now I'm irritated and just as I was about to hang up ... read more
Business response:
Hello Paula, we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 6a-6p MT. We look forward to helping you.
Very informative talk with your technician, Michael.
Business response:
Mary, thank you so much for taking the time to share your experience. We strive to provide excellent customer service and are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
Tried to negotiate to return the device because I cannot afford to pay $250 and thus device was requested by my WC doctor. Zynex would not allow me to return because they said it has been over a year. Nobody mentioned to me about not being able to return the device, in fact, they did offer to take back the device but I needed it during the case was open. I could have bought a unit ten for $60. I think it’s not right and not fair to me. I even offered to pay $100 but they said NO.
Business response:
Cindy, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
7/23/21 @ 6:31pm Brianna from Zynex called regarding my review regarding their fraudulent, illegal and misleading practices that gas resulted in a balance on my acct. She started out as if she was concerned. Then we literally started arguing. What kind of customer service is this? What kind of resolve would one expect if you called to argue with a customer? They are terrible. Their field reps, phone staff and reviewers are all liars and scammers. Then she has the nerve to say she will get with the reps supervisor as they sho... read more
Business response:
Eerica, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
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Send too much product. Hard to reach office (nearly impossible) because of time zone. Can’t make requests online or via email. Have to call. Feels like a Sam and rip off to not bei able to slow down frequency of shipments.
Business response:
Thank you for your message. You may contact us at 800-495-6670 6a-6p MT or at patientsupport@zynex.com. Regards.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.