This profile has been claimed by the business owner or representative.
Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The device works ok, but your Billings tiny insurance company was bad! Never to get a straight answer on my copayments, billed insurance company multiple times for unknown reasons and when I asked (emailed) why…I received no response.
Business response:
Richard , we are glad we were able to connect regarding our insurance billing process. We are pleased to hear that the device has been beneficial to you and hope it will continue to provide you with pain relief for years to come. Please don't hesitate to contact us at (800) 495-6670 if there is anything more you need. Our hours of operation are Monday through Friday from 7a-5p MST.
Don’t wait 12 months to inform you you medical device has a monthly rental fee and that you can either buy it for several hundred dollars or return it for $100 less and have nothing. billing updates and estamates should be sent out and communication with the customer on a monthly basis until everything is returned or settled. Used device for 2 months. Heard nothing until 12 months with a big surprise. Not the way to do business
Business response:
Hello Thomas , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I wanted to return the back brace because my insurance company denied the payment but was told I couldn't.
Business response:
Hello Deanna , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Numerous calls 3 weeks before surgery & none after surgery. NEXTEN didn’t work. We’re more interested in getting money than helping patient to use the devices. They want money before sending anything. Was not real pleased with the service!
Business response:
Hello William , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
By advising customer up front that they will have to pay for any unused pad regardless. I know you have it written out but it’s very vague. It needs to be stated plainly and not implied.
Business response:
Hello Dalia , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
This product has allowed me to start moving again. My pain level has gone from a 7 down to a 1 or 2. If you have back issues, I definitely suggest looking into this device.
Business response:
Sharon , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
Took longer than I was told
Business response:
Hello Rosa , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Absolutely great my doctor talk to me about the care best today they were supposed to contact you all today let me know when I can send you the size
Do not tell patients that they will not be out any income and then send them a $600.00 statement.
Business response:
Hello Robert , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.