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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My insurance tried to deny payment for my unit and they have went above and beyond trying to help me with this issue, it has really helped lower my back pain when medication and /or therapy didnt
Business response:
Melinda , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
I was told to return my device because my insurance didn't cover it however the physical therapist told me that I wouldn't have to pay for the device.
Business response:
Hello Robin , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I received an invoice from Zynex Medical who is contracted as a preferred provider with my insurance company. The amount they showed due was much higher than I expected. I spoke with the billing clerk who explained they were billing the maximum out of pocket since the insurance company was applying approved amounts against my deductible. We agreed that I could continue to pay as my insurance company processed monthly the machine rental.
Business response:
Thank you so much for your positive feedback, Kathleen . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Customer service rep helped me solve my problem and did not make me feel stupid when, via her help to assess problem, we discovered I had not removed wrapping from battery sent by zynex...how silly...but suggest using a colored wrap around batteries to show they have a wrap...thank you...Jim France
Don’t know yet. I had to call again cause I haven’t received forms I need.
Business response:
Hi, Florinda. Your feedback is highly appreciated. Thank you for the review!
Cynthia Not personable, curt, didn’t listen to questions re: copay should not be charged as I’ve met all deductibles. I was told you can cancel the appointment or pay the $190+ upon arrival Monday for eval. Also blind transfers me and Aetna coordinator to the person who reviews insurance with informing her two parties were on the call She really needs to work on her telephone etiquette. This is the 2nd time Cynthia doesn’t seem interested in helping.
Business response:
Hello Connie , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Tell people up front what hidden fees yiu charge. Work with insurance companies to find out if they’ll allow you to bill them monthly or if you have to bill the unit as one item one time. Improve your customer service. It took a year of battling with your company and numerous calls to stop charging me for fees my insurance company said we’re not billable to me. Good product but the reps at your company need way more training!
Business response:
We appreciate your feedback, Kristin. If you would like to discuss your experience further, don't hesitate to reach out to us at (800) 495-6670 or info@zynex.com. We would love the opportunity to resolve any issues.
Try to contact clients before denying orders
Business response:
Hello Liliya , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I told your company not to send the Tenzing Machine and not to train me to use it unless it was paid for and covered by my insurance. Four or five months later you are now asking for payment or still trying to get my insurance to pay for it. I also called and said that when my regular insurance ended and I went on Medicare, to not send me any machine supplies unless they are paid for by Medicare. Also, if I should return the March’s machine supplies since it was meant for April when I no longer had the insurance coverage ... read more
Business response:
Hello Carol Van , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.