This profile has been claimed by the business owner or representative.
Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Get nicer customer service representatives!
Business response:
Thank you for providing your feedback and letting us know about this issue, Corina. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
Have not received TENS unit product that my doctor prescribed.
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 6a-6p MST or at patientsupport@zynex.com. Regards.
My OT and I started the process to get a unit for me months ago. Here I sit today with no unit. I will not recommend your product regardless of if I ever get it. Horrible service before the sale so I cannot imagine what post sales will be.
Business response:
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Cheers, Zynex Medical
They called within 3-4 hours after the dr filled out the paperwork and I received the machine within 2-3 days. They have left a couple voicemails wanting me to call back to go over how to work the device but I have already read up on it and I have been using it 2-3 times a day now. I’m loving the ways it works
Business response:
Hi, Kenneth. Thanks for taking the time to share your positive experience. We truly appreciate it!
I have not received the paper work. For my unit.
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 6a-6p MST or at patientsupport@zynex.com. Regards.
Write off a bill that was not taken cate if on your part. Jamyere’ us a minor child who had 2 insurances and you did not follow thru in your billing process
Business response:
Hello Jamyere , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
We were not informed of the cost of the device or electrodes up front and we were assured that our insurance would cover it. This was in 2019. I was 17 at time of receiving the device and my mom called the rep as she was leary of the guarantee that we would not have to pay( she is a physical therapist). The rep said they (Zynex) assumed the risk of cost of the estim device , they’d deal with the insurance and assume risk if not paid. He assured my mom we would not be charged for the device or electrodes which were del... read more
Business response:
Hello Annie , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I called to change my requests - this didn’t occur. I only found out months later because I had too many to begin with so I wasn’t opening packs when they arrived, just storing. I was charged after my unit was fully paid but I had to call to remind you - poor business.
Business response:
Thank you for letting us know about this issue, Kerry . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
With in few minutes I explained what was happening with my tens and was told no problem we will get you a replacement out right away
Business response:
Thank you so much for your kind words, Glen. We really appreciate you taking the time out to share your experience with us. Zynex Medical
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.