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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After I got the machine, communication stopped. Several months later I got a bill. One of the things is not offering non allergic pads, from the first. I still don't know if there is such a thing. I don't think they ever went through my secondary insurance, and when there was a balance I did not receive a bill for months after the fact, at first there was good communication, but after receiving the unit, that stopped.
Business response:
Hello Ruth , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I sent the paperwork in 10 days ago and you have not proccessed it yet
Business response:
Hello Beverly , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
The machine worked great, but for some reason they didn't bill e insurance properly and there is a never-ending supply of leads that arrives monthly. We'll never be able to use them. They really need to stop sending.
Business response:
Hello Violet , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Since 5/2020 I've attempted to get reimbursement for purchase - to date - nothing !! Zynex rarely answers phone!! Rarely answer emails & accepts NO responsibility for this situation Nor do they attempt to rectify . Most disgusting customer service ever & would NOT recommend Zynex.
Business response:
Hello Morrene , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
The machine just did not help with back pain. There is nothing wrong with the machine, it was just my pain was greater than the machine could address it.
Business response:
Hello Louis , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I used it once and never again. I want to return it. How do I do that. And what about this account you say I have. I already gave you $195.
Don't feel like I was given information it was not in my insurance plan. If I had known I would have not taken it. On a fixed income so unable to pay for the product
Business response:
Hello Pamela , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Customer service and customer experience.
Business response:
Hello Ambria , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I have never received a call from you. On the sheet I was given, it said to expect a call within 24 hours. That was several days ago.
Business response:
Thank you for your feedback Bronwen . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.