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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would choose ZERO stars if given the option and here's the backstory. I was sent an invoice more than six months after I received my device. I thought insurance was covering it but instead was charged for six months or rental. As if that wasn't bad enough, I was sent a faulty device that had to be returned. I asked for one of the six months to be refunded only to be told the next day after they didn't even know but did some research that supposedly the device was never returned. Hmm, sent out the same day in THEIR packagi... read more
Business response:
Bryan , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Due to a problem with you receiving my 2 forms for you to submit to Medicare, I have not received my tens unit yet. They were sent via of the agent thru Otarra physical therapy office. They resent them yesterday. I have not received the 2nd set of forms you mailed me yet. I am anxious to get the tens unit and get some relief by using it. Thanks for your follow up.
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 6a-6p MST or at patientsupport@zynex.com. Regards.
You are taking an incredibly long time to complete our transaction.
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 6a-6p MST or at patientsupport@zynex.com. Regards.
Zynex Medical is the worce medical outfit in the world,the Chinese are so much better than this place. They will tell you that they need all your insurance information so they can send an authorization to them, then call you back and tell you everything is approved and we're sending you your device, And then they tell you how they supply the pads for the shock therapy thing and anything else you need and then through the time you have it you know the short time they send you nothing they don't call they don't do anything and... read more
Business response:
Hello David , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
The rep that sold me the unit said insurance would cover the cost and if insurance didn’t cover it would be $ 250.00. I agreed then I got my EOB and insurance payed, now synex keeps calling saying I have an outstanding balance. They are deceptive!!
Business response:
Hello Mark , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Customer service was good when I called, but still was billed more than the max I was told when I received the device. I never asked for the device and used it only twice with minimal results in easing my pain. When I inquired about my copayment I was told there was nothing that could be done about the billed amount. Very disappointed..
Business response:
Thank you for providing your feedback and letting us know about this issue, Adam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
Scam Artists. Do not bill insurance and then bill YOU Avoid like the plague
Business response:
Timothy , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Please don’t change a thing
Business response:
Thank you so much for your kind words, Greta. We really appreciate you taking the time out to share your experience with us. Zynex Medical
Let me know that Medicare was not going to pay for it earlier.
Business response:
Hello Denise , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.