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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor customer service, try to bill for services not provided years after it supposedly happened. Call me to harass me daily.
Not much to tell
Half truths told in consultation, wasn’t told about supplies being auto mailed and charged. Wasn’t told I could return or deny shipments.
Business response:
Thank you for your feedback Kristi . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MST. We look forward to helping you.
Where I’m disappointed is when I first received your product a tech contacted me about how to use it and also said if you’re insurance won’t cover this that it was expensive to purchase and if that were the case I could rent it and someone would get back with me well that never happened and I received a large bill yesterday. So I’m not very happy with your company at this time.
Business response:
David , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
michine was great billing on other hand $20.00 for 5 battery's that was not worth $1.00 for all 5 they were junk matter of fact all was way over priced
Business response:
Robert , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Well she knew all abt my insurance but hadn’t bothered to contact them and see if they Would cover the equipment. I then decided to have Her send me the equipment anyway even though I may have To pay out of pocket and found out that it would be 8 or so days before it would arrive. So i cancelled the order Reason being I would be 5 Days into my surgery. I decided that I would pretty well be too far along to Start using a machine so went elsewhere and they brought it out today Also know that my insurance does not cover any o... read more
Business response:
Hello Wanda , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Since you NEVER even call d me to answer the request for information w am decidedly UNIMPRESSED and would definitely NOT recommend dealing with Zynex.
Business response:
Sharon , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Make sure you speak with your customers before sending out your product or extra supplies.
Customer service is terrible! The thousands of dollars I have been charged is ridiculous!! You’d kept sending stuff with out my request and now I am paying thousands for it!! As you refused to return it!!
Business response:
Steven , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.