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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Get approval from insurance
Business response:
Hello Stephanie , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
In 2018 I was given medical equipment free of charge because I was on disability insurance at the time and now 3 years later I am being told I have to pay for the equipment! Good thing I kept copies of the paperwork showing that I was given the equipment for free!
Business response:
Thank you for your feedback Kenneth . We've reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Received several text messages WITHOUT identifying ZYNEX. Of course, I do NOT follow up on such communications. I receive scams everyday. This resulted in delays
Business response:
Thank you for providing your feedback and letting us know about this issue, Simon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out at 800.495.6670 if any further assistance is needed. Zynex Medical
I really don’t know yet. I have not received anything yet outside of a phone call for information on getting the device
Business response:
Thank you for your message. I have relayed your request to our Patient Support team. Someone will be reaching out to you by phone to assist. You may also contact us at 800-495-6670 7a-5p MST or at patientsupport@zynex.com. Regards.
I feel like I was mislead about everything because when my physical therapist Neil ordered the tens unit I was under the impression I’d be keeping the unit to use whenever I needed it for knee pain. Every time I called I’m being told about not receiving payment when I’m not responsible for payment. I have provided my WC attorney’s information, and I’m still being told about still not payment and the possibility of returning the device again.
Business response:
Erez , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Assisted me in paying my Bill and cancellation
Business response:
Thank you so much for your positive feedback, Elizabeth . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
You called me twice within 3 hours to get a delivery set up for my product. I was unable to answer because I was at work. Then first thing the next morning you ask me to write a review, without receiving my product or having any other interactions. Automated systems are good, but may need to be refined.
Business response:
Thank you for providing your feedback and letting us know about this issue, Austin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
The prices you charge are OUTRAGEOUS!!!
I could care less
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.