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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I already put a review in on Facebook which I see they’re not publishing since I really lambasted them. I had to call them about five times on the same subject. Just trying to get my machine to my house. Every time I call them it was the same old story, they talk a good talk but they don’t get anything done. Finally after five phone calls they said they sent my machine out and it should be here within a week to 10 days
Business response:
Thank you for letting us know about this issue, Charles . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
Charges were inappropriate was sent too many Supplies would not recommend looks like another medical scam company
Business response:
Hello Bruce , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I wish I could give them a double zero for practices. Their ppl are nice, the product is great, but they billed my insurance over $300 monthly for rental, and then turned around and told me that I could buy it outright for just under $300. Of course I bought it. Now we know one reason our insurance rates skyrocket!
Business response:
Hello Christine , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Make sure you get pre authorization from the patient's medical insurance company,before any equiptment is sent to the patient's address The patient head so much trouble because of this. Each time the patient was called from the company, they were good the equiptment needed to be used to see if it would work. Yet it U
Business response:
Thank you for providing your feedback and letting us know about this issue, Rhonda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
I haven’t heard anything from you.
Business response:
Alison , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
This is a big trap, please don't use them. Or if you still decide using them, then be prepared to receive a huge bill only when you understand how useless they are and ask them to stop supplying the electrodes. Good luck
Business response:
Hello Ulviya , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Very displeased with this company. I got a tends unit in December, prescribed by my physical therapist. I had been in a car accident. I liked the unit, but Zynex told me at the most I’d have to pay was 250.00 if my insurance didn’t pay. They never say how much they charge your insurance. I was charged 3,754.00!! No lie.. plus it exhausted my pip. Thx Zynex.. I also tried to call many times was denied a refund.. twice, I had returned the device.. twice! So they have the device and the money. And then they tried to charge my ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Alisa. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
You sent me supplies for my unit way ahead of times so I could go forward with treatment with no disturbance with my treatment
Business response:
Thank you so much for your positive feedback, Stephen . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
Continually send supplies when insurance is not paying is just ridiculous.
Business response:
Kelcy , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.