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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My prescription was promptly filled. I received shipment of my unit in a timely manner. Representatives phoned to find out if I had questions. When I expressed concerns of the cost being more than what I could afford if my insurance didn’t pay, the Representative said additional information which had been requested by my insurance had been received from my Doctor and would be forwarded to my insurance. In the meantime, no additional supplies would be shipped out to me, per my request.
Business response:
Beverly , we are glad we were able to connect regarding our insurance billing process. We are pleased to hear that the device has been beneficial to you and hope it will continue to provide you with pain relief for years to come. Please don't hesitate to contact us at (800) 495-6670 if there is anything more you need. Our hours of operation are Monday through Friday from 7a-5p MST.
The Manuel and direction are very poor. I did contact company which walked me through professionally. I have not used the device long enough yet to give a opinion,
Business response:
Nellie , we are pleased we were able to assist you. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
Misleading information about insurance coverage on medical equipment.
I have talk to so many Representive on this issue, all I need is my back brace without paying 200.00 dollars. I HAVE INSURANCE!! This has been an exhausting experience.
THE ELECTODES STICK ONCE AND AFTER THAT THEY WILL FALL OFF IF YOU DO NOT TAPE TO YOURSELF. THE WALGREENS CHEEP TENS UNIT THE PADS WORK 150 TIMES AND STAY STICKY AND THERE ARE 4 YOU NEED FOR JUST SHY OF 20 BUCKS THAT IS NOT WORTH IT MY PAIN IS BAD BUT ILL BE BROKE AND THAT WILL BE WORSE.
Business response:
Heather , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Haven’t received machine
My experience so far isnt good.I opened up the box got the machine out N watched the video on how to use the "TENS UNIT".Well my machine isnt working at all for me and I tried everything to get it to work for me.I will be contacting the company and seeing if I can t get another "TENS UNIT"sent out to me and to see if the this company has the older model cause I find this "TENS UNIT"to be bulky in size.I would appreciate if the company itsself would reach out to me by calling at my cell number and that's 602.737.6040 and my... read more
This is supposedly the only company for TENS units approved/completely covered thru United Healthcare. The device runs through one 9V battery in less a single day of moderate use- that can't be normal. The device is easy to use though and at least it comes with a wall plug. Even my cheap icyhot brand lasted way longer on a button battery. They sent me a bill for the 20 pounds of electrodes they mailed without my approval. Then told me on the phone that they go off of the doctors prescription and bill at the maximum rate al... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Elizabeth. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
Terrible business. They tell you that Medicare might cover the device but they are not on Medicare's suppliers list and don't follow Medicare's procedures so no, it won't be covered. Ever. In my opinion this is a fraudulent business practice.
Business response:
Thank you for providing your feedback and letting us know about this issue, Janet. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is closed now. It will open tomorrow at 7:00 a.m.