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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company really good about following up on payments. when the payment was made, customer service would not even try to get the the appropriate documentation for reimbursement. they also charge Insurance exorbitant prices. A scam in my opinion. Go elsewhere.
Business response:
Thank you for your feedback Mackenzie . We’ve reviewed your account and are attempting to reach you to address the issues you shared online. Patient satisfaction is important to us and we would like the opportunity to speak with you and resolve this. Please contact us at your convenience as we have not been able to get in touch with you. You can reach us at (800) 495-6670 or by email at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I was charged a rental for two months that was almost the cost of buying the whole unit. I feel like I got ripped off!
Business response:
Mary , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
When the pain returns I can put the tens box on it, especially on going to bed, it relieves the pain other effects so I can go to sleep.
Business response:
Ronald , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
Some local representative named Darren was supposed to contact me but never did. After a few days I did receive iMessage directly through Text and from that point on everything went smoothly
Business response:
Thank you so much for your positive feedback, Barbara . We really appreciate you taking the time out to share your experience with us. If there is anything more you need, please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. Thank you.
I haven’t received my machine yet; so how can I give a review on something I don’t have. Don’t know what the hang up is but, I haven’t been told why I haven’t received it yet either! Be lucky you got 2 stars!
Business response:
Thank you for providing your feedback and letting us know about this issue, Joel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 495-6670 and we'd be happy to help you out. Zynex Medical
I got a phone message asking if there was anything I had questions about my order.
Contacted Trish Anderson regarding my interest in purchasing a Saunders neck traction unit. She, in turn, contacted my physical therapist who sent in Rx to your company. Shortly thereafter I received a call from Matt Maher who walked me through the purchase process, explained how they would contact Humana, and answered all my questions. Hoping that I will be receive some financial help from Humana for this important item.
This a terrible company - basically scamming your insurance for products that are marginal.
Start accepting my request when I tell you not to send me the stuff for my tens unit machine. It's very annoying that I keep on getting the tens unit stuff
Business response:
Thank you for letting us know about this issue, Giselle Timko . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.