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Zynex Medical
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have degenerated joint disease. The Zynex relieves my pain for a few hours each time I use it
Business response:
William , we are pleased we were able to assist you and to hear that the unit is effectively managing your pain. We appreciate you taking the time to share your story. Please don't hesitate to contact us if there is anything else we can do for you.
You have the gall to send a "bill" from 2016 that's not even owed. I have EOBS to prove such.
Business response:
Thank you for letting us know about this issue, Doneva . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
I really like the unit The purchasing process was difficult and awkward. I wasn’t told about the monthly change And I was told that my insurance would probably pay for it. Then I get a bill and was told if I didn’t pay it I would be sent to collections. I work for a Pain Management Clinic. This experience does not make me want to tell my patients about this product.
Business response:
Debbie , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Billed for equipment & supplies not received. Zynex sent to wrong address. Post office verified it was delivered to wrong address and showed a picture to prove. Still being harassed by Zynex.
Business response:
Hello Susana , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at patientsupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Why would u take someone’s insurance that you know it won’t be covered. It took 3 months then an extra month to call us about it. I have recommended to my doctor that they don’t use you guys anymore.
Business response:
Mackenzie , we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at customersupport@zynex.com. Our hours of operation are Monday through Friday from 7a-5p MST.
Communicate with people that it is going to cost the patient an arm and a leg since your company is out of network and the insurance won't pay. The best improvement that I could give is inform the patient that he or she would be better off having the physician send the prescription to the pharmacy. Would not recommend Zynex to anyone including my enemies.
Business response:
Hello Eddie , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Very difficult company to do business with;
Business response:
Hello Leonides Rosa- , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
Hire people that are well trained in what they do. I had two people contact me not knowing anything about product, the prescribing doctor and over all knowledge of your company. Less than satisfactory customer service. I do not want anything to do with this company.
Business response:
Hello Hoda , we appreciate your feedback. We would like the opportunity to follow up with you and assist with resolving your concerns. Please contact us at customersupport@zynex.com or call 800-495-6670. Our hours of operation are Monday through Friday from 7a-5p MST. We look forward to helping you.
I was billed 1 and 1/2 years after getting equipment, no ever contacted me to let me know that insurance was not covering it
Business response:
Thank you for letting us know about this issue, David . Your feedback is very important to us. We set a high standard for ourselves and sincerely apologize that standard was not met in your interaction with us. Please contact us at (800) 495-6670 and we would be happy to assist you in resolving your concerns.
Frequently asked questions about Zynex Medical
How is Zynex Medical rated?
Zynex Medical has a 4.5 star rating with 10,981 reviews.
When is Zynex Medical open?
Zynex Medical is open now. It will close at 5:00 p.m.