RingCentral | Phone System
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RingCentral

4.8
6751 reviews
()
 20 Davis Drive, Belmont, CA 94002

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5on GooglePlay, Feb 25, 2017
Good work done! more »
3on GooglePlay, Feb 22, 2017
need to be able to move to sd card.. more »
4on Getvoip, Feb 21, 2017
When setting up our system we had excellent tech support. There have been occasional unexplained call interruptions and static on the lines but for the most part the system works well. more »
5on BirdEye, Feb 17, 2017
Angela knew exact what needed to be fixed. It was a bit beyond my technical ability, so she remote logged onto my desktop, changed the appropriate port settings, and fixed the problem very quickly. 10/10 more »
4.5on BirdEye, Feb 17, 2017
Leah who was the person who helped me today was very helpful and finally resolved an issue we have been working on for quite some time. She was knowledgeable and wouldn't give up until it was resolved (over 30 minute call). Thank You to Leah for staying on with me and walking me through some processes as well as doing test runs to be sure the issue was resolved. Great Customer Service and Tech Support. more »
5on BirdEye, Feb 17, 2017
The service rep was excellent. Extremely knowledgeable and helpful. Walked me through set up and made sure I understood how to navigate. I was very impressed. This was one of the best support experiences I have ever had. more »
5on BirdEye, Feb 17, 2017
The representative I spoke to was extremely helpful. He was incredibly polite and walked me through the process that I needed assistance with, answering all my questions knowledgeably. Thank you for your help! more »
3on GooglePlay, Feb 17, 2017
Seems that most of the problems come from being on android. more »
Business Response:
Hi CoryTo help us know more details on this issue and resolve it as soon as we can, can you please send us application log via My Profile (the headshot on top-left) - About - Send Feedback Email?Thank you.
4on BirdEye, Feb 17, 2017
Leah who was the person who helped me today was very helpful and finally resolved an issue we have been working on for quite some time. She was knowledgeable and wouldn't give up until it was resolved (over 30 minute call). Thank You to Leah for staying on with me and walking me through some processes as well as doing test runs to be sure the issue was resolved. Great Customer Service and Tech Support. more »
4on BirdEye, Feb 16, 2017
Lei was awesome. Overall, the problem was resolved and I am pretty sure the phone system is working correctly. I feel that the system is more complex than it needs to be. We really only need a simple, single line with call forwarding to my cellphone...which really could be done with a standard phone line and *72. I am coming around to loving RingCentral but it has taken some time. more »
4on BirdEye, Feb 16, 2017
Mae was very understanding and helpful. She resolved my issue promptly. One of the best Customer Support Specialists I've worked with. Thanks Mae! more »
4.5on BirdEye, Feb 16, 2017
Mae was very understanding and helpful. She resolved my issue promptly. One of the best Customer Support Specialists I've worked with. Thanks Mae! more »
3on GooglePlay, Feb 16, 2017
After installing I need to dial every number two times to get connected using my default phone dialer. For example if we type a number and press call button it won't be get connected, it's just disappear. I need to do it again to get it connected. After uninstalling ring center the problem solved. more »
5on BirdEye, Feb 16, 2017
Great support, helped me sort out the problem and also informed me how and where I could change information within my account, I ended up calling as the chat option never connected me to an agent but my issues where resolved. more »
5on BirdEye, Feb 16, 2017
Very nice team. All reps were eager to help resolve my issue. They followed up with me to make sure the issue was resolved and that I was satisfied. Excellent job RingCentral Team!!! more »
5on BirdEye, Feb 16, 2017
The customer service help I received was great. He was very good at understanding me and explaining things to me. He walked me through the entire process, until I understood and until they were fixed. We were impressed. Thank you. more »
5on BirdEye, Feb 16, 2017
Your representative was helpful, knowledgeable, courteous and cheerful. He resolved my issue calmly and expertly, and I felt I was in very good hands. Your customer service is superb and makes me very happy to be with RingCentral! more »
5on BirdEye, Feb 15, 2017
Carlo with Office at Hand was a great help. Our account settings were keeping us from maintaining the business we like and causing us trouble. Carlo with Office at Hand was able to walk me through the changes being made and did not do anything without approval. When it came to testing the lines, he was extremely helpful, patient, and kind throughout the entire process. more »
4on BirdEye, Feb 15, 2017
The young guy I had on my case he called back with the phone got disconnect he followed up, very knowledgeable about the product. more »
4on BirdEye, Feb 15, 2017
Extremely friendly service and very knowledgeable, issue was ultimately resolved but spent a total of 5 hours on the phone with tech support the last two days and for a small business that is a little harsh. Had to call tech support just to get time and date updated but time spent is the only negative, very friendly staff all around. more »
5on BirdEye, Feb 15, 2017
I am extremely pleased with the way Roy attended to my technical problems. He was very kind, patient and assertive to any questions that I had and he also gave a solution to each of them. Thank you so much with your assistance! more »
5on BirdEye, Feb 15, 2017
after many years as a RingCentral customer I was planning to leave to obtain a simpler provider, I thought RingCentral was complicated and I was sometimes (mostly) frustrated with my level of knowledge/ability to achieve what I wanted to accomplish. My CSR today changed all that...she was helpful, proactive in fixing my issues but also instructed me what she did so I could take some knowledge away... we ended up speaking on the phone about the issue and that worked well also. I just wanted to make sure that Zennia's (sp) management that not only did she fix my technical issue but saved a RingCentral a customer as well...thanks! more »
4on Gartner, Feb 15, 2017
Excellent value - lots of features for little $$
Very quick response to calls and emails for support. Overall, great service for the cost.
Please explain your willingness or hesitation to
recommend this product or service.
100% would recommend.
What one piece of advice would you give other prospective customers?
Do you need an API for SMS, voicemail, etc? If so, this is great.
Also, if don't want to have telephony staff - RingCentral is a great options.
What do you like most about the product or service?
Overall value - lots for little $$
What do you dislike most about the product or service?
Nothing really.
What one thing do you wish the vendor did differently?
More examples of API implementations.
If you could start over, what would your organization do differently?
We should spend more time understanding and utilizing the APIs ... lost of cost saving potential.
more »
5on BirdEye, Feb 15, 2017
This interaction was perfect. Support tech was knowledgeable, understood my issue and was able to resolve quickly. Fantastic team member! Only idea would be to establish a single member or team for support in the future so that they know me and my company and understand how we operate and may be looking to expand. more »
5on BirdEye, Feb 15, 2017
I initially called yesterday but the wait was so long, I had to hang up. It would have been nice to know about how long my wait could have been. Today when I called, Al answered immediately and was able to clearly walk me through and provide the proper solutions to my needs. He was awesome! more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
more »

Is this your business?

You can claim this profile as a part of the BirdEye suite. It will instantly provide you with a fully SEO optimized web presence solution and you will be able to update business information such as hours and categories, respond to reviews, share updates with followers, and so much more.

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Review summary

5  5534
4  975
3  156
2  4
1  2
60 reviews with no rating
4.8
6751 reviews