RingCentral | Phone System
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RingCentral

4.8
7538 reviews
()
 20 Davis Drive, Belmont, CA 94002

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(877) 272-0199

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5on BirdEye, Apr 04, 2017
Fantastic help to eventually resolve it myself given detailed instructions from 2nd level support more »
5on BirdEye, Apr 04, 2017
Maricar is very helpful and knowledgeable. I felt that she tried everything she can to help me out. It took a while to resolve the issue but she did her best and she succeeded on fixing the reason for my call. Thanks! more »
5on BirdEye, Apr 04, 2017
I tried Chat twice and it did not work. I tried opening a case and that did not work. But when I made a phone call, the issue was resolved promptly and efficiently, and the technician was polite and articulate. more »
5on BirdEye, Apr 04, 2017
He was very professional and knowledgeable and also very patient. He answered all of my questions! more »
5on BirdEye, Apr 04, 2017
Walked me through the set up, got me going and gave me a website and phone number to call if I have problems with the set up. more »
5on BirdEye, Apr 04, 2017
It was a good experience as I had to cover four different phone lines. The agent was very patient and helpful. more »
3on GooglePlay, Apr 04, 2017
Doesn't play well with other apps. more »
4on BirdEye, Apr 04, 2017
My chats with RC support did not produce the expected results. There was an issue with some configurations that was causing a problem and they continued to retry instead of thinking outside the box. Overall, very friendly and willing to help! Later, the phone calls to RC support worked and we are up and running again. Thanks! more »
5on BirdEye, Apr 03, 2017
Erika was very good and helpful. She was able to assist me with my request in no time unlike the other agents who just keep on saying they can't do it. more »
5on BirdEye, Apr 03, 2017
Patient and easy to speak with. I appreciated how the customer support stayed on the line while I emailed the necessary documents. Everything went by very fast. more »
5on Whichvoip, Apr 03, 2017
Easy to work with
RingCentral has the best offering I've tested. I have used them now for over a year, and have no complaints. Their app is easy to use and offers all of the tools I could i
magine having at my fingertips. I recommend them to anyone who asks. more »
4on BirdEye, Apr 03, 2017
Overall my experience was pretty good, the woman who took my call managed to resolve my issue. I have only have 2 critiques. 1. There was a very long wait time before I got connected to the person that helped me (which is obviously not her fault). 2. I was having a lot of issues trying to reset my password, I think simply resetting my password for me would have been more helpful. I was clearly having issues on my end and I spent like 5 minutes struggling to do this when I shouldn't have. more »
5on BirdEye, Apr 03, 2017
She was very patient and helpful and asked good questions to move us forward. more »
4on G2crowd, Apr 03, 2017
RingCentral Review
What do you like best?
I like the ability to have calls routed to cell phones when out of the office.
What do you dislike?
Major issue with RingCentrl is the
ir customer service. One of the worse we have ever dealt with.
Recommendations to others considering the product
For the end user its not a big deal because the integrator takes on all the responsibilities such as our company does for our clients. The product works great however when it comes to getting support, it seems to be a problem.
That being said, consider working with a Technology Partner and having them manage your account for you.
What business problems are you solving? What benefits have you realized?
we are able to help businesses get away from the traditional line and decrease cost.
more »
5on BirdEye, Apr 03, 2017
Great tech support. Easy to understand and very pleasant. Kudos to RC for hiring such great people! more »
5on BirdEye, Apr 03, 2017
Great Service. I called three times with different issues. Each time my problems were resolved in a very friendly and helpful way. Thanks for working so well with your "non" techy clients. more »
5on BirdEye, Apr 03, 2017
Great experience with Joselito. Went above and beyond to not only understand my situation (bit tricky...) but then to actually show me what to do, and then make sure it was done properly. Could not have been more satisfied with the service I received. more »
5on BirdEye, Apr 03, 2017
Michael is awesome. The only reason I had to contact him a few times was there were more phones down that initially reported. He handled it professionally and was very easy to speak with. more »
5on Whichvoip, Apr 03, 2017
Dependable with multiple functions.
The product and service has been a joy to work with from start to the past two years. No issue with functions and updates are easily implemented and have adde
d to the ease of use and dependability of the system. more »
5on BirdEye, Apr 03, 2017
Camille was very patient, knowledgeable and friendly. She walked me through the whole process. Great service! more »
5on BirdEye, Apr 03, 2017
Both representatives that assisted were very patient, very kind and easy to work with in handling this issue. more »
4on BirdEye, Apr 03, 2017
Rean is my Account Manager. Not only is she kind, professional & patient , she is also highly knowledgeable, clear with her explanations & direction, has a sense of urgency & leaves me feeling my office concerns are highly important to her. She KNOW what she is doing! Great at her job! more »
3on GooglePlay, Apr 02, 2017
Ring Central has made calling contacts easy and when making calls it shows me as calling from my work phone line. more »
5on BirdEye, Mar 31, 2017
The support I received was excellent. He was able to answer all of my questions and made the whole experience stress free. I had no idea what I was doing, so to have someone with that level of expertise to sort it out for me was very satisfying. more »
5on BirdEye, Mar 31, 2017
Thea did a great job. Was knowledgeable, professional, yet personal. Wait time was significant - in fact, it was taking so long, I hung up after about 20 minutes and called back, thinking there might be something wrong. But once I got Thea, everything was great! more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
more »

Is this your business?

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Review summary

5  6084
4  1151
3  218
2  4
1  1
60 reviews with no rating
4.8
7538 reviews