RingCentral | Phone System
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RingCentral

4.8
7189 reviews
()
 20 Davis Drive, Belmont, CA 94002

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(877) 272-0199

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5on BirdEye, Mar 01, 2017
The technician assigned to this case was very persistent in solving the problem. He made several phone calls and sent various email to follow up on the outstanding item. more »
3on iTunes, Mar 01, 2017
Gotten better for iPhone
I would like to see better toggling between phone network and Wifi. Still seems to be an issue if you are using 4G. Also, could I please paste a number in the dial pad?
more »
5on BirdEye, Mar 01, 2017
My technical support person, Kenneth, was AMAZING! I have done technical phone support in the past, and always want to commend someone who is above and beyond. Kenneth was. He was professional, extremely efficient, and knowledgable. He prompted me every step of the way, anticipating every question. He even made recommendations on features we were unaware of. We needed to publish new business cards, and moving our phone numbers over to a local area code (which was unavailable last year) became a high priority. He quickly resolved our needs of which my boss was extremely grateful! All of your specialists are great, we have never had one complaint about RingCentral...not one! (and I work with very busy technical people). Many thanks to your organization (and especially Kenneth!). more »
4on BirdEye, Mar 01, 2017
Tech support has been excellent! Tech wasn't able to 100% answer my question but did send me link to phone headset options for me to research. more »
3on iTunes, Mar 01, 2017
RingCentral
I really enjoyed the service I think the app needs some work.
more »
5on BirdEye, Feb 28, 2017
The issue was resolved very quickly once I eventually got through to the support area. The only reason that I have marked down in a couple of areas is the time it took to actually get through to where you needed to be in the support centre. Once I was able to actually speak to someone, as previously stated, the issue was resolved very quickly indeed. more »
5on BirdEye, Feb 28, 2017
My RingCentral Customer Support Technician is extremely knowledgable and made the new set-up experience very simple and quick. Excellent session! more »
5on BirdEye, Feb 28, 2017
Sean was amazing. He patiently walked me through the entire process to port a number to my account and carefully assisted me with completing the fields correctly to ensure success with the transfer. more »
4on BirdEye, Feb 28, 2017
The tech, named Lorenz who was assigned to our case was extremely polite and wanted to help resolve our problem as soon as possible. The problem was fixed to our satisfaction. more »
5on BirdEye, Feb 28, 2017
I really appreciate the representatives patience with me and his ability to walk me through the process I needed to complete to get the desired results. Very pleased more »
4on BirdEye, Feb 28, 2017
As I've said before I have nothing but praise for Cloud phone support. This issue was difficult to resolve because of the geographical separation involved. Jamayla took the initiative and drove the resolution, brilliant! more »
5on BirdEye, Feb 28, 2017
Alex was FANTASTIC! He listened to what our issue was and our desired outcome and helped me get there. He provided clear and specific step-by-step direction and also worked on his end to make modifications to our settings to help us get our system set up the way we want it. We are new to RingCentral and this type of dedicated, kind, and detailed customer service is very much appreciated as we learn to navigate all the features. He stayed through to the end on the call to ensure we were exactly the way we needed to be set up. THANK YOU ALEX! more »
5on BirdEye, Feb 28, 2017
Everyone I have spoken to regarding support has been excellent and all dedicated to helping me, whatever the cost. Excellent service. more »
5on BirdEye, Feb 28, 2017
The support person was extremely helpful and friendly. The issue was complicated and took some time to resolve and he stuck with me. He was very professional and worked until I was satisfied. I am very pleased. more »
5on BirdEye, Feb 28, 2017
The representative I spoke with was Chazel and she was so helpful, courteous and professional. I really appreciated her knowledge of the technology and her patience with me! Super customer service!! Thank you! more »
5on BirdEye, Feb 28, 2017
The quality of the support I received was great. The RingCentral tech knew exactly what needed to be done, was perfectly easy to understand, and was quick and efficient. You don't get help like that much any more. more »
4on GooglePlay, Feb 28, 2017
Works great so far, only complaint is that the screen lock unlocks too easy and I end up doing random things on my phone while talking. more »
5on BirdEye, Feb 28, 2017
My service technician was very respectful and patient despite my frustration with the issue. She handled my case very quickly and in a way that educated me on how to better use my services. I can';t thank her enough and thank you RingCentral for having such an amazing staff. more »
5on iTunes, Feb 28, 2017
Great business app!
ringCentral is a great service.
please make the settings portion of the app a little faster/easier...multiple screens, saves and slight delays. ios call kit should be a
priority for next version. more »
5on BirdEye, Feb 27, 2017
Very quick experience. Great support from the representative I spoke with. Handled everything quickly and understood exactly what I needed. more »
5on BirdEye, Feb 27, 2017
Angela was very attentive to my questions and solved my problem very quickly. Thank you for your quick response. more »
4on BirdEye, Feb 27, 2017
Jet was very helpful and informative. Her assistance was greatly appreciated. She provided me with an understanding of the functionality that I was not familiar with prior to our conversation. more »
5on BirdEye, Feb 27, 2017
Had a major problem with one of my user phones and it was fixed. I appreciate that the technician made sure everything worked before he left the call. more »
5on BirdEye, Feb 27, 2017
Very helpful and direct, had no problem with explaining the process with me so I can learn for next time. Real great work and great worker. more »
5on BirdEye, Feb 27, 2017
There was initially a lot of going back and forth with emails, although it looks like the RC tech support did try to call me on my cell and I didn't answer since the call displayed as "Toll Free Call". Once I realized what was happening, I picked up the next time (today 2/27/17) and spoke with Hector. He was very helpful and once he understood the problem, resolved the issue quickly. more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Review summary

5  5811
4  1088
3  205
2  4
1  1
60 reviews with no rating
4.8
7189 reviews