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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Beacon Technology Partners, LLC. has been very pleased with the customer service and quality of our phone service.
2 Stars is being generous. The service is hard to use. Should be able to pick up calls to other calling groups, shorter notices "your call is parked at extension ###" to "parked ###". I selected to Park the call so why do I need to be told? Should be able to use all spaces for BLF or Speed Dial. This restriction is ridiculous. There are many other features that should be included. The fees have increased our bill substantially. I'm researching other telephone options.
Business response:
Thanks for your feedback, Buddy. We sent you a private email.
I filled in a feedback form earlier in the year, and gave you a scathing review, especially for your Virtual Desktop product. Waste of time, as I never heard anything back from anyone at 8x8. I'm sure this will be the same...
Business response:
Thank you for your feedback, Steve! We sent you a private email.
In operation, our 8x8 services have been reliable, and tech support has been prompt and helpful every time we've had a question. When we were shopping for a VoIP providers, 8x8's sales technician was the only one we came across who had the technical training necessary to answer our questions about security and the technologies used. Every other vendor's sales representative -- and we talked to a bunch -- had to escalate those questions to a separate technical employee. Our takeaway: The people at 8x8 know their stuff.
The customer service representative was very helpful and solved our issue quickly.
Fantastic 8x8 Life saver!
Good customer service.
Well over the last 6 to 8 weeks we have experienced some outages and were told this is because of upgrading equipment. When 8x8 upgraded their audio stack we could not even use the most recent VOD over a VPN connection, we had to use an earlier version. After that was resolved we experienced outages approx. 2 more times where we were unable to use VOD at all. As a company with our own call center and support approx. 30,000 customers when our phones are down our business is down, and it makes us look bad. We have been wit... read more
Business response:
Dear Larry, Thank you for being a loyal 8x8 customer. We sincerely value your feedback on your recent experiences with VOD. Your feedback has been shared internally, and I know our support team is working with you directly to get this resolved. During the past few weeks we have been making several major changes and improvements to VOD. During the upgrade cycle, this inadvertently introduced some temporary instability issues for some users. We have isolated and addressed the root cause of these issues. We are very proud ... read more
Very Good, courteous and helpful
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,509 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.