4.9
7819 reviews75 reviews have no rating
BirdEye has been a great partner of ours. We've been working with them since January 2022. They've been over-responsive addressing any technical issues, and have multiple representatives assigned to our account. Our agency couldn't be happier. Most of the reviews that I've read are from people who don't actually have the BirdEye product, rather just a free listing on BirdEye.com. I've been involved with internet marketing for over 20 years and trust their products. Don't believe everything you read, give BirdEye a chance.
Customer Support Engineer Himanshu has been wonderful to work with. His commitment to help resolve our Google issue is greatly appreciated!
Very informational and easy to maneuver and to respond to potentials.
Very immpressive
Love this software. We already received 25 new 5 star reviews in the first month of using it. Great for SEO! 👏🏼👏🏼👏🏼
Im trying to set up customer surveys for my company and am not tech savvy at all. Birdeye, Husain, was great in guiding me through every step.
When budgeting marketing spend, start here Use Cases and Deployment Scope - I have used Birdeye for over 7 years as a solution for single login review monitoring and response. It also provides fully integrated review solicitation campaigns and listing resolutions on 75+ websites with a single click. Pros - Review monitoring -Review solicitation campaigns -CRM Integration Cons - Referral integration Likelihood to Recommend - For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend. Most Important Features - Single sign on review response platform -CRM integrated review solicitation -Single solution chatbot functionality Return on Investment - We have been able to cut PPC spend completely from 35 locations after six months on Birdeye and not needed to go back. This has saved, on average $1200/mo per location. -Capturing negative sentiment is invaluable when talking about online reputation. This allows us to work through negative experiences in a “sidebar” versus under the public eye to correct and learn. Other Software Used - Entrata, Yardi Voyager, AppFolio Property Manager
Review automation with our CMS was easy and fast. Thank you!
Professionals all the way
Great Company with excellent customer service!!
Great software! even better support. Any issues we had with implementation was resolved in a couple days.
The service from Jitender was awesome. He was very such a professional. It has been a pleasure dealing with Birdeye. Fantastic product that is working so well. Thank you Jitender...
Thank you for your great support and wonderful product.
Very patient
Hard-working, dedicated team who really pride themselves on the customer experience.
Financial help - Response Get started process very helpful - Employee are great at the beginning but get bad when your in it! The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it. They just don't answer to your communications. Never get into it guys!!
Best Review Software on the market! Increasing reviews online and communicating more efficiently with our cilents!! Love love love this program! PROS I tested out different review software before choosing Birdeye for my business. Birdeye stood out above the rest of the competition right away. Initially I felt the cost was high but have found it to be worth the investment. The software is user friendly and the support is amazing when I do have an issue. My favorite feature is just how easy it is to request a review from our clients and I LOVE simply texting our clients appointment reminders and allowing them to text our office since texting is the preferred method of communication these days! CONS I wish we could download the software on our desktop so that we could keep team chat open as well as the ability to shoot out review links quickly after each appointment. I dont like that it times out and I have to continue to login to read a message, send a review or start a team chat which is a new feature were going to start using. REASON FOR CHOOSING BIRDEYE Features and Birdeye worked with me on pricing since I didn't need all the features. VENDOR RESPONSE Thanks for choosing Birdeye, Jacie! We appreciate your feedback! Replied November 2022
Dianne's Review I have not yet used the software enough to provide an accurate opinion at this time PROS Survey responses provide quick access to customer needs CONS Multiple reminders going out to the patients irritated some of them VENDOR RESPONSE Thanks for being a Birdeye customer, Dianne! If you need help with adjusting your reminders please reach out to support@birdeye.com for assistance! Replied October 2022
The company is well run and I had a very pleasant experience with my representative Deepty. She showed me how the service was beneficial to my business. She was patient and helpful. Thank you.
Great tool for reviews and more! PROS I really liked that with just a url click link people are easily able to leave reviews. CONS There is nothing I disliked about this software. VENDOR RESPONSE Thanks for sharing! Replied October 2022
Birdeye review 5 stars Excellent! A much needed software service that offers many options catered to any business. PROS ease of use and integration with dental software. Customer service excellent! CONS Would like to see a QR code for review request for patients VENDOR RESPONSE Thank you for sharing, David! Replied November 2022