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Great Platform Hitesh answered all our questions and got us up and running
Great platform for getting positive google reviews Pros: I love being notified when I have a new review left about my business! Cons: I would like a little more training so I know about it's capabilities
Birdeye is a great tool for reviews, social integration, and consolidation. My onboarding representative, Akash, is great; he's kind, considerate, helpful, and he goes at my pace.
Great product and exceptional service
Birdeye: Efficiently Collect Reviews and Manage Customer Engagement Pros: Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients. Cons: Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel. Overall: We mainly use Birdeye to request Reviews, respond to reviews, Gather reviews from various social media, and post the reviews on our webpage. We also use Birdeye to communicate with our clients and respond to inquiries on our webpage email.
Great, overall product Pros: The software has really helped us to solicit and obtain feedback and reviews from customers. Cons: The program slim, slightly disintegrated in terms of the difference, features that it does.
Great support and customer service.
I am so thankful for the help I received from Deepti during the onboarding process. She was extremely helpful and thorough. I am already seeing results!!
Using Birdeye for a few months now. Extremely happy with their software and also their support. Highly recommend
Really good looking software and Sanyam was really informative with the on-boarding process
Pragya from Birdeye provided all the information i needed to get started with the online boarding, would recommend
Great experience getting set up. All questions answered quickly.
Jitender was very patient and clear in his explanations
Very helpful patient staff
Pragya was great and explained the onboarding process very clear. She was easy to deal with and very patient with my busy schedule. Thank you Pragya for a grest job!
Asmita was a great help. I struggle to get up to speed with new technology because it just isn't something I like doing. Asmita was very patient and took me through everything and spoke in terms I can understand. She was very patient with me too. I even tried to use the reviews as she strongly suggested and got 3 reviews in one weekend. Normally our attempts do not gain such a great result. She is a great ambassador for the Birdeye platform. Thanks Asmita :)You are a star.
We love working with everyone at Birdeye. Our last experience was with OJ as our support representative. She is amazing. She is so patient and professional. She helped solve our issue and guided us through a few different steps inside of our platform. Great program. Thank you!
They are always quick to help and very thorough. The product has helped us communicate with our customers better and improved our online presence in the short amount of time we have been using it.
Buenas forma de gestionar tu reputación en la red Pros: La facilidad de manejo y lo intuitivo que es de manejar Cons: No hay nada que no me haya gustado. Es un muy completo.
Pragya was very informative and has a great knowledge of the product. She has assisted my business with gaining the same knowledge she shares. Much appreciated, thank you