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I absolutely love Birdeye's team! A huge shout out to ********** for helping me set everything up! He was amazing to work alongside. Also, thanks to ******* for answering all my questions.
Buen servicio. Pros: Su servicio al usuario es rapido y eficaz. Cons: Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.
The Onboarding was completed to satisfaction,
Quick Connection through Birdeye Pros: Birdeye lets me get messages to the office quickly through our website chatbot. They can also direct messages to me as needed. Cons: Nothing really. Once I got passed all the many features and locked in to the parts I needed, it was easy going.
Birdeye is Tops! Pros: Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry. Cons: All the features were a little overwhelming at first, but the training and customer support helped us out.
Reviews make it all happen Pros: The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention. Cons: There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that!
Snehashish was fantastic in working through all the features Birdeye has to offer. So much info!
Easy as pie to use Pros: I like the user interface the most. Everything is laid out perfectly. Cons: When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send. Overall: Overall it is really awesome and I enjoy using it daily.
I have to say everyone keeps you undated and very helpful.
Better Solutions Available. (BirdEye cares about their business not yours.) Pros: The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process. Cons: Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions. Overall: The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.
Birdeye is great! Pros: Birdeye is a great way for us to send out review once a project is complete. Cons: When we first got Birdeye it took me a bit to adjust and navigate. Overall: Has been an amazing experience.
I used Birdeye to launch my new business, and I’m offering their services as I’m very impressed with the platform.
Birdeye to the Rescue Pros: Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far. Cons: The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us. Overall: Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.
Increased reviews Pros: Product was easy to use. The ease of navigating the website and app was friendly. Cons: Initially overwhelming, but customer service was helpful.
Review of Birdeye Pros: we can maintain great google reviews more easily Cons: i cant really think of anything that we dont like
Multifaceted Solution for Digital Customer Engagement Pros: What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs. Cons: On the slight downside, Birdeye's comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm. Overall: Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.
An Integral Tool for Modern Customer Interactions Pros: One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights. Cons: Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly. Overall: Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution.
Slick Customer Interaction Pros: The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit. Cons: Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though. Overall: Incredible!
Great for reviews Pros: We love how easy it is to request reviews from our customers. We can automate the requests and customize them. Cons: The interface was a little daunting at first, but the customer service team helped us get up to speed quickly. Overall: A+ overall. This software has helped our company out a ton!
Compatibility Pros: Easy to use, and fast. Really helps with organization. Cons: Was a little confusing at first but we figured it out quickly. Overall: Easy set up and usage.
Birdeye has really boosted my company's reviews. I like the features that allow me (or AI) to issue a prompt response. My onboarding session was quite helpful.
very friendly, nice attitude, helping me to set up the system. Thank you