The company has a system in place that makes coming aboard easy and care free. From working with Brennan on the Sales team to Nate with the On-Board team. The program has been simple for the employees to use. The dashboard provides valuable information to help keep an eye how the employees are doing with review requests and how we're growing with reviews. Replying to reviews takes little to no time as we're able to set up an automated reply or choose to reply with a more personable response. Through BirdEye we have set up a text chat on the web site which is helpful for people that have a question and prefer not to speak to someone. We look forward to working with BirdEye and watching the business grow with reviews. Thank you BirdEye!
Great experience. Would definitely recommend this service to any small business. We received 10 new reviews within the first week or so of using this service. Randy Hurtado VP Operations DT Roofing & Construction
So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.
Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.