Our reviews
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4.9
7502 reviews73 reviews have no rating
- r
Glad I joined
- d
Thank you for all your patience in guiding me through the in boarding process. You make it very easy and explained things so well. So happy with Birdeye and the technical explanations. Thank you to Hitesh Yadav.
- a
THE best platform for online reputation building for your business - no matter the size !Use Cases and Deployment Scope - We are a small Self Storage Company comprised of less than 25 employees. Birdeye helps us manage our online reputation in a lot of ways that saves us time. From providing us an all in one platform to see reviews and review requests to automatically sending them to tenants after they move out - its saves this small business a lot of time.Pros - Condenses everything I want to see at a glance one 1 page -Their new AI features are really nice -Managing reviewsCons - Some minor inconsistencies within the UI. Particularly pages where the menu is collapsible and places where it isn't.Likelihood to Recommend - I genuinely couldn't think of a better platform for our online reputation needs. Birdeye just fits so perfectly with our processes in the self storage industry and with the systems we use. For example, there's been a lot of times where tenants moved out and had a great experience and have expressed a desire to tell management how good of a job we are doing. It's nice to be able to follow that up with Birdeye and provide them a link where they can leave a review - instead of telling me where they can and have them jump through hoops to do it.Return on Investment - Online reputation building -Increase in tenants -Larger footprint in the digital spaceUsability - I feel that it is easy navigate through both the website and app. The UI is mostly consistent throughout as well and it is not frustrating to use. I also really like the dashboard and the information it provides 'at a glance'. It makes it easy to track communication, reviews, requests and leads.Other Software Used - storEDGE by Storable
- t
Shraiya has been very helpful and patient in the training and onboarding process. She made everything very easy and was a pleasure to work with!
- m
Good luck
- a
So far birdeye has delivered what they promised and Ritika especially has helped massively with the entire process of setting it up for me. Thank you
- a
😙
- a
Very impressed with the services that they provide and the onboarding process!
- j
Excellent experience
- d
We just completed our 3rd onboarding session with Akash and he did an awesome job. Birdeye really wants to make sure you are familiar with what all their program can do. I will update after we have been using it for a while.
- m
Great customer service which is super important to my business. Great from start to finish!
- b
- s
GREAT EXPERIENCE THANK YOU!
- r
Birdeye is very professional and has helped us tremendously with our business. A particular shoutout to Abhyuday Banerjee, our onboarding tech genius who is competent, patient and kind.
- j
Mahak is excellent at taking her time and explaining everything at a pace even an old dinosaur like me can understand. Please do not hesitate to engage Birdeye and especially Mahak!!!
- j
Amazing sales and onboarding experience! Thank you!
- s
Activating permanent monitoring of our social media accounts Pros: Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons: Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Overall: Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.
- a
Quality Reviews Equals More Customers For Your Business!Use Cases and Deployment Scope - I use Birdeye daily for all of my clients that I work with! While working with over 100 clients, Birdeye is fantastic for keeping track of any negative reviews that come in so that the business owner can respond quickly in a professional manner, as well as leave responses to all the positive feedback that a business receives. The ease of use for sending out review requests from a marketing standpoint as well as from a consumer standpoint is untouchable.Pros - Review requests being sent out -Receiving quick feedback in regards to any negative reviews -QR Code Generation, clients love to place these on invoices or in there place of business for another opportunity for a reviewCons - Report GenerationLikelihood to Recommend - Birdeye is perfect when you're working with lots of clients, reviews being the life blood of most businesses this is something that needs to be of top importance. Unless you are only working with a handful of clients, you need a system in place!Return on Investment - Return on Investment -Higher Rankings on Google! -Quality Reviews Equals More Customers For a Business! Everyone checks reviews before making a purchaseUsability - Birdeye's interface is simple to use! As with anything it takes a little bit of learning but the impact that consistent reviews brings a business is beyond worth it. When you can meet with a client and show them tangible results you are creating a win-win-win situation for the customer, business and marketer!
- a
Great Platform!Use Cases and Deployment Scope - I work with Birdeye every day and Birdeye has been a great benefit to my everyday routine. Not only do I love the addition of AI but my clients love the new feature as well! I am excited to see how they grow the AI compatibility in the future to help benefit us more!Pros - Review Responses -Review Requests -AI integrationCons - Support Cases -communication -Branding capabilitiesLikelihood to Recommend - I absolutely love being able to set up auto responses for my clients. Any clients who aren't using the auto responses are using the AI feature to respond to their own reviews!Return on Investment - Chat Feature -Review responsesUsability - Overall Birdeye is a very user friendly plaform. I do wish some areas behind the scenes (settings related) were easier to access and make changes to.Other Software Used - Uberall, Whitespark Local Rank Tracker
- l
Snehashish Ghoshal was great with the onboarding process. Thank you Susanna Alvarez
- a
- a
Great for small businesses looking to build their online presenceUse Cases and Deployment Scope - We use Birdeye for review management of 100s of small businesses across the US. This allows us to help them with overall review management of their businesses and help them gain visibility overallPros - Support / help for any questions -Integration of CRM for review management -Easy to use platformCons - A few more analytical features -Making sure all reviews are pulling from important review listings -Easy to downlod PDFs from reviewsLikelihood to Recommend - It is well suited for those trying to build their businesses online and gain visibility and build their presence. It also is great for businesses that get a ton of review organically, that way you can monitor for negative reviews and make sure you are addressing themReturn on Investment - Improving star rating on google -Creating a review strategy to increase businessUsability - It is a very easy to use platform that is very straight forward depending on how you plan to use this - support is also very helpful if there is questionsOther Software Used - Whitespark Local Rank Tracker, Uberall
- m
I recently had the chance of working with Shuubhang Trivedi, and I couldn't be more satisfied with the service provided. He was incredibly helpful throughout the entire process, ensuring that everything was set up perfectly. Thank you for your outstanding service!
- l
Very happy with this software, it has helped me keep a schedule with our social media posts because it has simplified the process and assists me with posts ideas and content. I can now schedule weeks at a time and add a great variety of posts on multiple platforms at the same time. It also keeps track of all the messages from every platform in one spot which is such a time-saver and makes sure we don't miss a message. I also love how it has helped us get more reviews with automated follow-ups to our clients. Great investment for our business!
- t
Fantastic platform to increase productivity!