Exceptional Customer Service! The Representative that assisted me with my multiple issues was very friendly, fast, efficient, and willing to look into my issue and resolve it for me. Thank you so much for your help!
The Rep that I worked with went above and beyond to help me take care of the issues that I was having. Thank you so much for having such a great team willing to take the extra step to make sure that all issues are resolved. So refreshing to have fast, reliable, friendly help.
Birdeye Review - superior reporting - not at good though at reviews Pros: Reporting in this tool is top notch. Includes NPS scores. Cons: At a retail level it does not work nearly as well as our prior tool Podium. Birdeye lacks a Chrome Extension. We have discussed with Birdeye support and product management this key feature missing. They seem disinterested. We'll most likely move back to Podium when our agreement is up. Overall: Great reporting. Great support team. Lacking a key feature though (Chrome Extension). So we will most likely move on.
"Excellent Customer Service and Useful Business Tool" What do you like best? Birdeye's tool and interface is easy to use, and helps aggregate data in a way that saves significant time. The support team is responsive, eager, and able to meet tight deadlines when required. I work with Rob who is a pleasure to work with and goes above and beyond on every project we've worked on together. (3-4 this year). What do you dislike? For concepts with a significant number of locations, turnaround time can be longer and must be planned for. What business problems are you solving with the product? What benefits have you realized? Useful in business diligence for multi-unit retail concepts
I covered the entire checklist beforehand, but there was information requested on the on boarding call that I didn't know off the top of my head. They requested the location/provider ID from our PMS. We weren't able to fully do the integration without this information. It would be nice if it was added to check-list so I could have gotten it before-hand. I also had asked a question via email prior to the on boarding call, but never got a reply. The implementation adviser said they replied to my email, but I did not get it, not even in junk mail. While it could be lost somewhere, it might be something to look in to.