I am working as an Admin Assistant for a Real Estate Licensee and I must say that Birdeye help me make my marketing tasks tremendously. I'm able to save time and effort and do other things for my Boss. Even the onboarding went smoothly. Great customer support and easy to use. It can also blend on your needs.
Hands down easiest and most supportive onboarding experience ever. I have been working with Ankit for the past several weeks as he helped introduce me to the platform and ensure that all my features were working correctly. Ankit surpassed my expectations by not only showing me the available capabilities of the platform but also by ensuring that I actually knew how to use the features myself and booking multiple calls with me to discuss strategy and answer additional questions that came up during the week. I am very excited about working with Birdeye because of Ankits great customer service and care in addressing any and all of my questions or concerns. Thanks!
A Solid Tool for Brand and Review Management Pros: Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from. Cons: For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.
Really glad I just started using Birdeye for my ophthalmology practice. The onboarding process has gone very well and Birdeye's system makes it easy for us to get reviews from patients. Our Google star rating has gone up significantly in only one week!
I am a big fan of Birdeye as an online reputation management tool. Low learning curve; review visibility and management tools are great; clean, useable UI; reporting is good; roadmap is solid; but as wonderful as all of these things are, their customer focus is top notch and is as important, if not more important, as the products themselves. I would like to share a recent experience that I had with their support team that exemplifies why I continue to use their services. The support representative, Roshni Kapoor, is incredible! 1) She is polite and cheerful. 2) She understands the product. 3) She encourages feedback. 4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way. 5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other. 6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5) 7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye. There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch. There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.
I love Birdeye! My business, All Family Law Group, has been with Birdeye for many years. The support is phenomenal. I highly recommend them! Gulshan Jha is especially very good at explaining things and knowledgeable.