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Smooth and easy to work with, would be useful to have a better understanding of timelines so we can manage expectations and plan accordingly internally.
Michael has been great at helping keep us on track. Would love to have more automations if possible for things like competitors, ie looking at our categories + 25 miles and auto pulling them in!
I was worried about the integration with Instinct working but Gautam was able to get it done. We have a small sample size but it is working very well so far.
Arijit was professional and efficient. He did a great job. We had a simple implementation and he handled it well. We are still waiting on a response from other team members on a synch issue. (which, in my opinion, makes our onboarding yet incomplete.)
Nate is one of the very best. If I could, I would poach him to work with me directly, that is how good of a job I think he has done here. He is proactive, diligent, knowledgeable, and shares information in a way that is very digestible. I couldn't promote a partner more.
Having 3 weekly sessions to train on implementation is great. We were able to work with the system and develop questions on how best to use in our business. A follow up meeting in 90 days would be helpful as well as we continue to use the system.
Every stage of dealing with Birdeye has been professional, easy and very user friendly. Very happy to have partnered with Birdeye!
Good experience, well planned and executed to date.
my onboarding rep was awesome and patient and friendly. Couldn't be happier! Cory
Was a great experience. Ankona is fabulous
I think bird eye does everything relatively well. Clear communication and really great to see the review generation being so trackable. Akash and Ed were great people to work with
Nate was thorough and helpful.
Ankona was extremely helpful during the implementation process. She made things very easy to understand and took things at a perfect pace. She always answered any questions and I never felt like just another customer to her.
Dev was such pleasure to work with during the onboarding process, he was insightful and had shown a high degree of problem solving. I can't rate him more highly and I look forward to working with him in the future if there are any issues.
Great Staffs and friendly user app for all business that needs improving to attract more clients.
Pragya was very informative and patient while taking through the Birdeye software. Clear communication was the key. Software is easy to use and lot of features to market the business going forward. A big thank you to team of Birdeye.
Birdeye keeps us present on social media. Pros: I like Birdeye. It has many options to help direct and manage multiple social media sites; and it's user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries. Cons: Nothing at the present time that is least helpful when utilizing Birdeye. Overall: Birdeye helps drive potential clients to our website and social media.
Itishri was very helping with our on boarding process. Thank you!
Excellent platform. Useful way to help with google rankings.
Have been using the platform for only 2-3 weeks and already seeing improvements in traffic and callers to my business. Onboarding has also been simple and easy!
Asmita has been very helpful so far, she has helped us with the onboarding process and has been extremely helpful with any questions we have had. A positive experience so far with Birdseye