Although the wait was quite long, the representative that assisted me (Ujjwal Singh) was extremely helpful, thorough, and kind. He made sure my issue was taken care of, and took his time to try different solutions to address my case. I was at the bank and missed his call; he called back several times to ensure everything was working on my end, and he left a voicemail. People like him are what keeps businesses in business and at the top!
I am a returning customer to BirdEye. We were previously with a marketing agency and our contract included BirdEye. Recently we canceled the contract and with that went BirdEye. That lasted about 2 months before realizing how much value it added to our company. They have simplified the process of asking for reviews from customers. Also, they made it easy to share that content across social media outlets! The option to send complaints has also helped us identify problems before they got out of hand. Would recommend to any business building reviews!