One-stop shop! Use Cases and Deployment Scope - Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees. Pros - Birdeye allows us to chat with prospects who are actively live on our website so we can help them in real-time! -Birdeye allows us to manually send review links to customers we know have had a great experience with us. -Birdeye allows us to send mass emails in a much simpler format than our property management software. Cons - I really don't have any examples of things I'd like to see Birdeye improve. The service is very easy to navigate and understand. Likelihood to Recommend - Birdeye is a great tool to use to narrow the gap between us and our customers. Sometimes asking for a review in person can be uncomfortable or come off as pushy. Having a third party ask for the review in a way that we can completely customize helps us to get more reviews in a way that is less offputting to the reviewer. If there are any issues, we have an opportunity to rectify them and make it right with the customer. Having the capability to push the positive reviews onto our social media and professional website was the main reason we wanted to work with Birdeye, but the interactions function has proven to be a big reason why we will continue to use Birdeye. The chat function works very well for us to be able to directly interact with customers live while they are on our website. Their contact information is captured and it creates a really seamless contact card for us to use in the future. Most Important Features - Chat -Reviews Return on Investment - The live chat function has allowed us to still connect with customers after our business is closed. This allows us to free up time for our employees when the Birdeye AI technology can answer some of the more basic questions. Alternatives Considered - Apartments.com - Apartments.com offers some similar features but the capability of Birdeye being built right into our own website versus being hosted and housed on a different website was one reason Birdeye was a better fit for us. The bang for your buck with Birdeye is unmatched. Other Software Used - AppFolio Property Manager Users and Roles - Largely the leasing office, which serves prospects and existing customers Support Headcount Required
Michael Wynkoop was great with getting us started and showing us exactly what to expect with Birdseye. He was completely honest and very informative. After signing up we began working with Gautam Pandey. He was extremely knowledgeable, thorough, and friendly. We are very happy with our experience so far!
So far I am loving Birdeye. Our Google reviews were seriously lacking...mostly just negative ratings from car haulers, not customers. Now we are getting great reviews and we've gone up from a 2.0 to 3.6.
Top Notch! Use Cases and Deployment Scope - [Birdeye] is incredibly user friendly, quick and easy to use. Fantastic marketing tool as the review will be seen on the platform of your choosing. Pros - User friendly -Great marketing Cons - N/a Likelihood to Recommend - Birdeye is well suited in an industry where word matters. Many businesses carry their pride in not needing to advertise as the word of mouth is much more trustworthy. Return on Investment - Provides confidence to future users Alternatives Considered - Birdeye has been the first and only review source that we have used. We do not plan on shopping around anytime soon Usability - It is excellent! Support Rating - Always a call away
"Success with Birdeye" Recommendations to others considering the product: What do you like best?While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? What do you dislike?No dislikes was very pleased with all the support received. Review collected by and hosted on G2.com.
My account manager is extremely helpful and diligent. The platform is expansive and has a lot of viable functionality that we are still implementing. BirdEye is great about following up and keeping me on task. They help with as much training and demos as we need for our company. We're just getting started, but we're excited about the opportunities!
Super grateful for continuously receiving top-notch customer service from the tech support team! Ajay and Avinash are thorough, helpful, and diligent in their customer service performance. It is always a pleasure to work with them!