Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
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Maributh Pachecoon Google
I am working as an Admin Assistant for a Real Estate Licensee and I must say that Birdeye help me make my marketing tasks tremendously. I'm able to save time and effort and do other things for my Boss. Even the onboarding went smoothly. Great customer support and easy to use. It can also blend on your needs.
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Ben Realeon Google
Hands down easiest and most supportive onboarding experience ever. I have been working with Ankit for the past several weeks as he helped introduce me to the platform and ensure that all my features were working correctly. Ankit surpassed my expectations by not only showing me the available capabilities of the platform but also by ensuring that I actually knew how to use the features myself and booking multiple calls with me to discuss strategy and answer additional questions that came up during the week. I am very excited about working with Birdeye because of Ankits great customer service and care in addressing any and all of my questions or concerns. Thanks!
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Joseph Bibboon Google
Excellent Customer Service Team, led by the Best in the Business Ujjwal Singh.
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Ben Stokeson Google
Great customer service! Quick and responsive about everything that is needed. What an amazing upgrade compared to Podium!
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Melissa Luon Google
Excellent customer services and great tool. It puts all the reviews in one place
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Perry Loweon Google
The Wheel Fix is the biggest and best secret in Boston.
Five star service and pricing
See these guys first for wheel and/or rim problems
Five star service and pricing
See these guys first for wheel and/or rim problems
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Basel Hajjaron Google
Birdeye is a great service! Staff are all helpful and respond quickly.
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Verified Revieweron Capterra
A Solid Tool for Brand and Review Management
Pros: Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from.
Cons: For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.
Pros: Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from.
Cons: For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.
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Katie Stennison Google
Great platform and very simple to use. Customer service is fabulous and readily available.
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Doug Smithon Google
Excellent support team. They are great at resolving my issues and answering my questions.
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Linda Dressleron Google
Really glad I just started using Birdeye for my ophthalmology practice. The onboarding process has gone very well and Birdeye's system makes it easy for us to get reviews from patients. Our Google star rating has gone up significantly in only one week!
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Melinda Stokeson Google
This company has the best technical support and customer service of any company I have ever experienced! It is absolutely unsurpassed! I highly recommend them!
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Lindsey Julen Garciaon Google
The best agency partner we've ever worked with. So professional and amazing customer service. 10/10 would recommend for listing and review management.
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Maria Washingtonon Google
Great service by representative and knowledgeable
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Justin Shookon Google
I am a big fan of Birdeye as an online reputation management tool. Low learning curve; review visibility and management tools are great; clean, useable UI; reporting is good; roadmap is solid; but as wonderful as all of these things are, their customer focus is top notch and is as important, if not more important, as the products themselves. I would like to share a recent experience that I had with their support team that exemplifies why I continue to use their services.
The support representative, Roshni Kapoor, is incredible!
1) She is polite and cheerful.
2) She understands the product.
3) She encourages feedback.
4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way.
5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other.
6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5)
7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye.
There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.
There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.
The support representative, Roshni Kapoor, is incredible!
1) She is polite and cheerful.
2) She understands the product.
3) She encourages feedback.
4) She mentions other features that I may benefit from that I am already paying for. She shares these features in a genuine way.
5) She is smart, resourceful, efficient, and proactive. Ahead of time, she identified and invited another team member with another open ticket, to join our call. It was perfect. We were able to discuss both requests, closing one ticket and made progress on the other.
6) She fixed the issue (this should probably be the #1 reason for this rating, but the following reason is the #1 reason for my rating and relates to #5)
7) She strengthened my faith in Birdeye. She genuinely wanted me to succeed as a client and cares about the product. I respect that. It’s why I do business with Birdeye.
There was another person on the call who also provided exceptional service. I do not have his name, unfortunately. He was also top notch.
There have been very few cases where I felt that I wasn’t important as a client. That is limited to one person. That says a lot about a company that I’ve worked with for over two years and come across a lot of employees. I continue to refer Birdeye to colleagues.
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Lynette Silon-Lagunaon Google
I love Birdeye! My business, All Family Law Group, has been with Birdeye for many years. The support is phenomenal. I highly recommend them! Gulshan Jha is especially very good at explaining things and knowledgeable.