"Great Reputation Management Tool For Multi-Unit Businesses" What do you like best? We needed a solution to legitimize and manage our online reviews. We wanted all of our locations to be active and up to date with the top review sites on the web. We knew that if we worked on our digital reputation across the web, we would see a rankings bump in SERPs and more clicks, leading to even more business. We solved all of the above by choosing to partner with BirdEye; it's been a great experience. What do you dislike? I have been using the software for one month now and I have not found anything that I particularly dislike. Recommendations to others considering the product: Manage multiple locations in one dashboard Pull in reviews from all over the web into one dashboard Easily ask your customers for a review via text message or email Add the reviews widget to your website to further legitimize customer reviews Control/build your digital footprint & reputation online from one platform Gain a higher domain authority, build solid backlinks, bump your Google ranking What problems are you solving with the product? What benefits have you realized? Our online reviews have increased exponentially! And as a result, we are getting more new business because we know our potential customers make buying decisions based on current customer reviews. It's a cycle, and it works!
"Fantastic product!! Best reputation management service on the market!" What do you like best? The ease of use. It basically takes care of itself. No face to face solicitation or harassment of patients for their online feedback The fantastic results What do you dislike? I have not found any downside of using Birdeye at all! Recommendations to others considering the product: Do not hesitate to use this product, you will not be sorry!! No more asking every patient day after day to please go online and give us a review. Birdeye takes away the stress of that for the business and also the customer. What problems are you solving with the product? What benefits have you realized? We have received more reviews with this system in 1 months than we have with other systems we have used in the past 10 years. In this day and time reviews and reputation are everything, we couldn't be happier with the results we have received since using Birdeye.
"Best way to track social media reviews" What do you like best? Birdeye allows us to keep track of all of our Social Media reviews, no matter which platform, in one place. It allows us to get notifications of bad reviews, in order for customer service to follow up. What do you dislike? Platform changes take a while to roll out. What problems are you solving with the product? What benefits have you realized? Birdeye has helped us tremendously with our Social Media Reporting, which has been a huge initiative at our company.
We love this system, it is fantastic!! It takes care of everything for you and gets the customer feedback without you having to verbally ask them to go online and do a review. We have tried other systems before and were never pleased and ended up cancelling until we found Birdeye. We have never had so many reviews in the past 10 years as we do now and in this day and time reviews are everything. I would highly recommend this product to anyone, you will not be sorry!!
My experience from the beginning has been 5 stars- from speaking with Nicole, who has been with me along the way to answer any questions to Donald and my on-boarding call, which went amazingly well! I can't wait to see where we go from here with birdeye, only 3 business days in and already seeing results!
Dr. Bafna and his team at the Brecksville Surgery Center are outstanding. They were so kind and patient with me even though I had anxiety before my procedure. I can see beautifully without my glasses now and loving it! Highly recommend anyone seeking the best there is to go to see them.
"Great customer service & experience " What do you like best? BirdEye has helped our organization so much. We started with using them to help us consolidate reviews from the many review sites so we could monitor regularly. We have now evolved in using them to help us gain more reviews (mostly positive) through surveying. Their customer service is also unprecedented. Our BirdEye representative is truly amazing and always responds in a timely manor. What do you dislike? Theres not much to dislike with BirdEye. It seems that whenever we ave a question or issue, BirdEye does whatever it can to either research, gain more information or solve the problem. Even when I'm worried that we've stumped them, they always come back with an answer. Truly amazing. What problems are you solving with the product? What benefits have you realized? We are now able to manage and monitor all reviews in one place. We used to have to log onto every review site to monitor content daily, now I get everything to my inbox everyday. We are also utilizing the survey functionality and integrations with our internal tools to solicit positive reviews. We have increased many of our clinic ratings by over a full star and are planning to implement this company wide in the near future.