Extremely satisfied with Birdeye company. I work as a pediatrician and get new patients daily just through reading our reviews through Birdeye. I just wish we get informed by them sooner before a negative review becomes live online.
I have been working with support on a number of issues related to the product and one issue that relates to just one account. Everyone has been extremely helpful, however Ellen has been a standout. Her follow-up is what I expect from a professional company, and the same attention to detail that I afford my own clients.
Ryan Sipes was our sales representative. He was very patient. In the beginning we were paying phone tag and emailing each other. I had many questions before deciding to go with Birdeye and he patiently addressed every single one of them. After he signed us up for Birdeye, Ryan said that we could even call him if we needed anything before our training phone call. This was a wonderful initial experience with Birdeye and we are very excited to use the Birdeye software to increase our business!
The customer support rep demonstrated complete knowledge to address the question that I presented. He communicated the answer clearly, and made sure that I understood, and could reference the answer again in the help section if I needed a refresher.
The custom service has been wonderful and VERY responsive throughout the process. On-boarding was a breeze and took the time to answer all the questions I had throughout the process. We have been thrilled thus far with BirdEye, and have recommended to friends/family for their businesses.