I just started using BirdEye and it is too early to assess the ROI. Based on my experience with Birdeye's onboarding and software setup, they set us up for success from the getgo. Thank you, Sahil for your time, flexibility, help, and support.
Easy listing management Pros: It makes it fast and easy to update my listing information. Their account management team is extremely responsive and helpful. Cons: I wish BirdEye didn't rely on another third party, and had the ability to work with Yelp so I don't have to update Yelp manually Overall: As someone who manages hundreds of listings, BirdEye helps me make sure all my listings are up to date. My team likes the ability to easily reply to reviews, and see all of our reviews in one place.
As sales and marketing manager with ServiceMaster Superior Cleaning & Restoration, I recognize the value and importance of customer reviews. Most importantly it is getting the review survey in our customers hands quickly and preferably immediately after our restoration service is completed. At that time our project manager has the customer sign Authorization to Pay and asks if he or she wouldn't mind taking a short customer survey. From their mobile phone the project manager sends the review request to both the customers email and cell or mobile number. We have seen great success with Birdeye's system capturing a significantly greater number of 5 star reviews! Bravo Birdeye...you are a solid business partner!
I have been extremely happy with our service on BirdEye. Everyone that I have worked with in the customer service department always has a positive attitude and their follow-up on answering questions is very impressive.
Thank you to Amanda M. for the amazing service you provided today! With all that's going on in the world today regarding Covid 19, Amanda put my mind at ease. I appreciate the professionalism and knowledge you've provided me regarding my account!