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Ryan H.on G2 Crowd
"Service stands out"
What do you like best?
Product is good. Service is great. Superior issue resolution with white-glove dedicated tech support. My problem was responded to and resolved within 2 hours of reporting. And the same technician even checked back later in the week to ensure I was back up and running consistently.
What do you dislike?
I would like the ability to get SMS alerts when a new review has been submitted.
What problems are you solving with the product? What benefits have you realized?
Faster response to online reviews.
What do you like best?
Product is good. Service is great. Superior issue resolution with white-glove dedicated tech support. My problem was responded to and resolved within 2 hours of reporting. And the same technician even checked back later in the week to ensure I was back up and running consistently.
What do you dislike?
I would like the ability to get SMS alerts when a new review has been submitted.
What problems are you solving with the product? What benefits have you realized?
Faster response to online reviews.
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Susan L.on G2 Crowd
"Easy to implement and generates reviews"
What do you like best?
Ease of use. Email and texting capability with reminders to generate review.
What do you dislike?
Once set up is complete, easy to implement.
What problems are you solving with the product? What benefits have you realized?
The benefit of gaining social recognition for the business.
What do you like best?
Ease of use. Email and texting capability with reminders to generate review.
What do you dislike?
Once set up is complete, easy to implement.
What problems are you solving with the product? What benefits have you realized?
The benefit of gaining social recognition for the business.
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Administratoron G2 Crowd
"Great service!"
What do you like best?
The service is efficient in gathering data and posting it where it can be seen!
What do you dislike?
no downsides observed yet, some of our patients do not like to receive the request after every visit but that not too big of a complaint
What problems are you solving with the product? What benefits have you realized?
No problems. Every patients receives a request for a review which is short. Patients are more likely to reply. We have seen many more reviews since we began working with BirdEye.
What do you like best?
The service is efficient in gathering data and posting it where it can be seen!
What do you dislike?
no downsides observed yet, some of our patients do not like to receive the request after every visit but that not too big of a complaint
What problems are you solving with the product? What benefits have you realized?
No problems. Every patients receives a request for a review which is short. Patients are more likely to reply. We have seen many more reviews since we began working with BirdEye.
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Christopher M.on G2 Crowd
"G2 REVIEW"
What do you like best?
It is a price-conscious, easy-to-use review tool. Easy for employees and customers.
What do you dislike?
Nothing that I've disliked yet. CAnt think of anything
Recommendations to others considering the product:
It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month.
What problems are you solving with the product? What benefits have you realized?
Having employees actually ask customers for a review.
What do you like best?
It is a price-conscious, easy-to-use review tool. Easy for employees and customers.
What do you dislike?
Nothing that I've disliked yet. CAnt think of anything
Recommendations to others considering the product:
It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month.
What problems are you solving with the product? What benefits have you realized?
Having employees actually ask customers for a review.
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Administratoron G2 Crowd
"I was skeptical at first. But it really works, and very simple to use."
What do you like best?
How easy it is for patient to respond and comment, and how easy it is for our staff to send out requests right away if we choose. The quick response to our questions when needed is great also.
What do you dislike?
There is really nothing I can think of that I don't like about BirdEye so far. Its been working for us.
What problems are you solving with the product? What benefits have you realized?
We are making it easy for patients to give a quick review or just rate us. With a simple click. Our patients are always leaving happy. But the steps to leave a review was difficult. But they can now do it simply, so they are, and our reviews are going up and people can see what a great practice we have.
What do you like best?
How easy it is for patient to respond and comment, and how easy it is for our staff to send out requests right away if we choose. The quick response to our questions when needed is great also.
What do you dislike?
There is really nothing I can think of that I don't like about BirdEye so far. Its been working for us.
What problems are you solving with the product? What benefits have you realized?
We are making it easy for patients to give a quick review or just rate us. With a simple click. Our patients are always leaving happy. But the steps to leave a review was difficult. But they can now do it simply, so they are, and our reviews are going up and people can see what a great practice we have.
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Victoria M.on G2 Crowd
"Simple, effective and user friendly"
What do you like best?
Onboarding process was terrific--great customer service reps had us up and running in an hour, and the process for getting reviews is so simple. Dashboard is user friendly and intuitive, unlike other sites. And our clients say it's easy to leave a review as well!
What do you dislike?
I have no issues with BirdEye! My only challenge is internally getting the data out of my software. The BirdEye end of it has been great.
What problems are you solving with the product? What benefits have you realized?
We have increased our number of online reviews, and our new patients tell us they read all our reviews and that is why they chose our practice.
What do you like best?
Onboarding process was terrific--great customer service reps had us up and running in an hour, and the process for getting reviews is so simple. Dashboard is user friendly and intuitive, unlike other sites. And our clients say it's easy to leave a review as well!
What do you dislike?
I have no issues with BirdEye! My only challenge is internally getting the data out of my software. The BirdEye end of it has been great.
What problems are you solving with the product? What benefits have you realized?
We have increased our number of online reviews, and our new patients tell us they read all our reviews and that is why they chose our practice.
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Administratoron G2 Crowd
"Extremely Intuitive Solution for Review Management"
What do you like best?
The dashboard is extremely easy to use and setting up advanced features like automation is simply and straightforward.
What do you dislike?
Having some trouble with listing management but overall, the platform is great.
What problems are you solving with the product? What benefits have you realized?
We started off with some pretty scathing reviews across our social media sites. Only negative experiences were being reflected online. When we started asking all of our customers to review us, we saw a flood of positivity online, which has helped our brand tremendously.
What do you like best?
The dashboard is extremely easy to use and setting up advanced features like automation is simply and straightforward.
What do you dislike?
Having some trouble with listing management but overall, the platform is great.
What problems are you solving with the product? What benefits have you realized?
We started off with some pretty scathing reviews across our social media sites. Only negative experiences were being reflected online. When we started asking all of our customers to review us, we saw a flood of positivity online, which has helped our brand tremendously.
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Ashley M.on G2 Crowd
"Great tool for generating Google Reviews!"
What do you like best?
Being able to assign tickets to our Area Managers for complaints from customers has been a great feature for our company.
What do you dislike?
The ability to respond to Facebook reviews through Birdeye is no longer an option as Facebook has it set up on their end to mark our responses as spam. Not a Birdeye issue, really. Just unfortunate!
Recommendations to others considering the product:
Birdeye has several different options to choose from when setting up your package. Make sure to request a trial and have a team member show you the ropes on how to use Birdeye and all the optional features available.
What problems are you solving with the product? What benefits have you realized?
Before Birdeye we were receiving very few reviews from customers. This tool has given our company the ability to track our marketing better, see which stores need improvement, and assign tickets to the appropriate Area Managers to resolve issues quicker. Our customer service has improved with the ticketing feature.
What do you like best?
Being able to assign tickets to our Area Managers for complaints from customers has been a great feature for our company.
What do you dislike?
The ability to respond to Facebook reviews through Birdeye is no longer an option as Facebook has it set up on their end to mark our responses as spam. Not a Birdeye issue, really. Just unfortunate!
Recommendations to others considering the product:
Birdeye has several different options to choose from when setting up your package. Make sure to request a trial and have a team member show you the ropes on how to use Birdeye and all the optional features available.
What problems are you solving with the product? What benefits have you realized?
Before Birdeye we were receiving very few reviews from customers. This tool has given our company the ability to track our marketing better, see which stores need improvement, and assign tickets to the appropriate Area Managers to resolve issues quicker. Our customer service has improved with the ticketing feature.
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Bobur M.on G2 Crowd
"Extremely powerful tool"
What do you like best?
Birdeye has been one of the greatest investment our office made into getting our name out in the internet. All our review requests have been optimized and streamlined so well. It is seamless and super user friendly
What do you dislike?
Nothing at all. Everything about the software is great
What problems are you solving with the product? What benefits have you realized?
Patient review generation, specifically on Google, area where we have struggled and had no luck with other service providers of such product
What do you like best?
Birdeye has been one of the greatest investment our office made into getting our name out in the internet. All our review requests have been optimized and streamlined so well. It is seamless and super user friendly
What do you dislike?
Nothing at all. Everything about the software is great
What problems are you solving with the product? What benefits have you realized?
Patient review generation, specifically on Google, area where we have struggled and had no luck with other service providers of such product
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Administratoron G2 Crowd
"This Review Management Tool Works"
What do you like best?
Effective results: We've gained 47 reviews and increased our rating by half a star in under a month.
What do you dislike?
I would like to be able to track conversion rates by each individual who sends reviews. Also, I would like automation capabilities through BirdEye (or automation tools like Zapier) to automatically send review requests.
Recommendations to others considering the product:
Take the leap! We went back and forth for 3+ months because we felt that we were doing fine with receiving ~2 reviews a month. Don't be satisfied with being average! This is an easy tool to share your reputation and let your business shine!
What problems are you solving with the product? What benefits have you realized?
Reach review goals effortlessly by quickly sending review invites and simple monitoring.
What do you like best?
Effective results: We've gained 47 reviews and increased our rating by half a star in under a month.
What do you dislike?
I would like to be able to track conversion rates by each individual who sends reviews. Also, I would like automation capabilities through BirdEye (or automation tools like Zapier) to automatically send review requests.
Recommendations to others considering the product:
Take the leap! We went back and forth for 3+ months because we felt that we were doing fine with receiving ~2 reviews a month. Don't be satisfied with being average! This is an easy tool to share your reputation and let your business shine!
What problems are you solving with the product? What benefits have you realized?
Reach review goals effortlessly by quickly sending review invites and simple monitoring.
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Doug Adamsonon Google
Great concept. Even better execution. Takes a bit to change your company culture to ask for reviews, but they make it easier to make the transition...
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William Duffyon Google
Pradeep was extremely helpful in getting my social media campaign and my review management system running smoothly. Thank you!
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Brooke W.on G2 Crowd
"Amazing Communications Platform "
What do you like best?
I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels.
What do you dislike?
I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more.
Recommendations to others considering the product:
Using this platform makes communication with customer reviews easier
What problems are you solving with the product? What benefits have you realized?
I do not currently have any problems with BirdEye.
What do you like best?
I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels.
What do you dislike?
I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more.
Recommendations to others considering the product:
Using this platform makes communication with customer reviews easier
What problems are you solving with the product? What benefits have you realized?
I do not currently have any problems with BirdEye.
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An L.on G2 Crowd
"Best Review Software"
What do you like best?
It works better than any other platform in terms of getting results.
What do you dislike?
The software works well with our current software with the integration, but doesn't integrate with all dental managment software.
Recommendations to others considering the product:
Great program to get Google reviews
What problems are you solving with the product? What benefits have you realized?
More new patients/clients
What do you like best?
It works better than any other platform in terms of getting results.
What do you dislike?
The software works well with our current software with the integration, but doesn't integrate with all dental managment software.
Recommendations to others considering the product:
Great program to get Google reviews
What problems are you solving with the product? What benefits have you realized?
More new patients/clients
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Paul S.on G2 Crowd
"My review of Birdeye"
What do you like best?
Birdeye makes the process of reviewing a business very simple for customers. I am able to send requests for reviews quickly and easily from my laptop or phone as soon as the transaction is complete.
What do you dislike?
Nothing really. The onboarding sessions were very helpful and well done.
Recommendations to others considering the product:
Give it a shot, I think it's worth it.
What problems are you solving with the product? What benefits have you realized?
They are helping me generate reviews for Facebook and Google, something I haven't done in the past.
What do you like best?
Birdeye makes the process of reviewing a business very simple for customers. I am able to send requests for reviews quickly and easily from my laptop or phone as soon as the transaction is complete.
What do you dislike?
Nothing really. The onboarding sessions were very helpful and well done.
Recommendations to others considering the product:
Give it a shot, I think it's worth it.
What problems are you solving with the product? What benefits have you realized?
They are helping me generate reviews for Facebook and Google, something I haven't done in the past.
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Daniel L.on G2 Crowd
"Finally a SaaS That Does What it Promises!"
What do you like best?
BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.)
What do you dislike?
Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tastes.
Recommendations to others considering the product:
It's very simple really, BirdEye will make your business better!
What problems are you solving with the product? What benefits have you realized?
We are an eCommerce business, so reputation is king. Did not solve a problem so much as are just leveraging the great experiences that customers have with us. BirdEye creates an easy way for our customers to share their voice.
What do you like best?
BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.)
What do you dislike?
Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tastes.
Recommendations to others considering the product:
It's very simple really, BirdEye will make your business better!
What problems are you solving with the product? What benefits have you realized?
We are an eCommerce business, so reputation is king. Did not solve a problem so much as are just leveraging the great experiences that customers have with us. BirdEye creates an easy way for our customers to share their voice.
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Stephanie M.on G2 Crowd
"Amazing company; Transformational!!!"
What do you like best?
I like that we got such quick positive results!
What do you dislike?
I have not seen a down side to BirdEye, the entire experience has been very positive
Recommendations to others considering the product:
It is well worth it, it is very user friendly
What problems are you solving with the product? What benefits have you realized?
We have had several patients come as new patients simply because of the reviews they have seen recently; our office has a very different approach than most offices, and all the patients love it. Birdeye has been the gateway for other people previously not affiliated with our office to come and see for themselves.
What do you like best?
I like that we got such quick positive results!
What do you dislike?
I have not seen a down side to BirdEye, the entire experience has been very positive
Recommendations to others considering the product:
It is well worth it, it is very user friendly
What problems are you solving with the product? What benefits have you realized?
We have had several patients come as new patients simply because of the reviews they have seen recently; our office has a very different approach than most offices, and all the patients love it. Birdeye has been the gateway for other people previously not affiliated with our office to come and see for themselves.
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Evan H.on G2 Crowd
"A Good Review Management Solution"
What do you like best?
I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing.
What do you dislike?
It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail.
What problems are you solving with the product? What benefits have you realized?
We are able to have everything in one place, which makes it easy for responding to reviews and generating reports.
What do you like best?
I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing.
What do you dislike?
It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail.
What problems are you solving with the product? What benefits have you realized?
We are able to have everything in one place, which makes it easy for responding to reviews and generating reports.
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Useron G2 Crowd
"BEST SERVICE EVER"
What do you like best?
I love that Birdseye is so user friendly, we have triple the reviews from before and our patients love the ease of use!
What do you dislike?
Nothing! I just wish I would have known about the service sooner!
Recommendations to others considering the product:
Best investment as a small business!
What problems are you solving with the product? What benefits have you realized?
Birdseye allows us to receive constructive criticism. It increased patient satisfaction and really helped the clinic's reputation!
What do you like best?
I love that Birdseye is so user friendly, we have triple the reviews from before and our patients love the ease of use!
What do you dislike?
Nothing! I just wish I would have known about the service sooner!
Recommendations to others considering the product:
Best investment as a small business!
What problems are you solving with the product? What benefits have you realized?
Birdseye allows us to receive constructive criticism. It increased patient satisfaction and really helped the clinic's reputation!
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Useron G2 Crowd
"Awesome platform!"
What do you like best?
Very easy for patients to leave reviews and very user friendly for the business
What do you dislike?
Wished that all birdeye reviews went to google
What problems are you solving with the product? What benefits have you realized?
Easier to get clients to leave reviews
User friendly for clients
What do you like best?
Very easy for patients to leave reviews and very user friendly for the business
What do you dislike?
Wished that all birdeye reviews went to google
What problems are you solving with the product? What benefits have you realized?
Easier to get clients to leave reviews
User friendly for clients
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Internal Consultanton G2 Crowd
"Great way to aggregate reviews"
What do you like best?
Easy to see a dashboard of activity and know where reviews are coming from.
What do you dislike?
Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out.
What problems are you solving with the product? What benefits have you realized?
BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer concerns.
What do you like best?
Easy to see a dashboard of activity and know where reviews are coming from.
What do you dislike?
Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out.
What problems are you solving with the product? What benefits have you realized?
BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer concerns.
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Tina A.on G2 Crowd
"BirdEye is grea!"
What do you like best?
I like that you can go through each review/survey individually. The site is easy to navigate and it is cool to be able to customize specific searches.
What do you dislike?
I don't dislike anything. I think the site is very user friendly.
Recommendations to others considering the product:
I think it's been a great tool so far to see what our tenants would like to see from us as a company and as a team.
What problems are you solving with the product? What benefits have you realized?
Which areas people like and dislike about our community.
What do you like best?
I like that you can go through each review/survey individually. The site is easy to navigate and it is cool to be able to customize specific searches.
What do you dislike?
I don't dislike anything. I think the site is very user friendly.
Recommendations to others considering the product:
I think it's been a great tool so far to see what our tenants would like to see from us as a company and as a team.
What problems are you solving with the product? What benefits have you realized?
Which areas people like and dislike about our community.
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Alex Bissonon Google
We absolutely love utilizing BirdEye to help gather reviews and support for our business! They are always very responsive and easy to work with. Thank you for always providing excellent customer service!
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