Eiman ElSayedon Our Website
Extremely satisfied with Birdeye company. I work as a pediatrician and get new patients daily just through reading our reviews through Birdeye. I just wish we get informed by them sooner before a negative review becomes live online.
I continue to have exceptional support from ELLEN! Her patience and support makes this product even more worthwhile to me and my clients! Give her a big raise!
Tara Sagailleon Our Website
I had a concern, it was rectified. My suggestion: Next time, please communicate with customers as things come up and get changed. But it was fixed so thanks.
Maryn Williamson Google
Well organized process for gaining customer feedback and responding to issues.
Dawn Krugeron Our Website
I appreciate that BirdEye keeps an eye on our account and recognizes issues before we do! Karan was very patient, helpful and professional. We are receiving reviews again!
Thank you!!
Thank you!!
Yi-Chen Liuon Our Website
The telephone connection could have been better; there was a lag in response on Babette's end (we have a landline, I am assuming VOIP on her end) during the call which was a little distracting.
Rachael Kennedyon Our Website
One of two items couldn't be resolved (Embedding the Birdeye account page within an iframe on client page). Support said could not be done and did not offer to look into it.
Nathaly Montoyaon Our Website
The tech was very professional and resolved our issue in a timely manner, thank you.
Ursula OHaraon Our Website
Babbette was fantastic she is adept on the in's and outs of the platform and communicated that to the team with ease and a smile.
I have been working with support on a number of issues related to the product and one issue that relates to just one account. Everyone has been extremely helpful, however Ellen has been a standout. Her follow-up is what I expect from a professional company, and the same attention to detail that I afford my own clients.
Eugene Testingon Our Website
Patient and answered all my questions. Resolved my problem at the end as well.
Michael Fischon Our Website
Please refund me for the two weeks that our notifications were not set up. Or extend our contract accordingly.
richard montillaon Google
Ryan Sipes was our sales representative. He was very patient. In the beginning we were paying phone tag and emailing each other. I had many questions before deciding to go with Birdeye and he patiently addressed every single one of them. After he signed us up for Birdeye, Ryan said that we could even call him if we needed anything before our training phone call. This was a wonderful initial experience with Birdeye and we are very excited to use the Birdeye software to increase our business!
Scott Nachatiloon Our Website
The customer support rep demonstrated complete knowledge to address the question that I presented. He communicated the answer clearly, and made sure that I understood, and could reference the answer again in the help section if I needed a refresher.
Emily Goldsteinon Google
The custom service has been wonderful and VERY responsive throughout the process. On-boarding was a breeze and took the time to answer all the questions I had throughout the process. We have been thrilled thus far with BirdEye, and have recommended to friends/family for their businesses.
Amy Tennisonon Google
We’ve only been with BirdEye for a couple of weeks, but have already seen an increase in our online reviews. The website is easy to navigate and the support has been excellent. We are pleased.