Birdeye is awesome Pros: I love the fast communication! It's nice to be able to live chat with people, way quicker than texting. I also love that you can search back and see all the conversations that you've ever had with them and search key words/phrases that is very helpful Cons: Sometimes the communication is so fast, so with the fact that I answer phones all day, sometimes I have to make sure I'm only focusing on the conversation at hand so I can keep it going.
Surprise Value and Convenience Pros: Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots... Cons: No cons bc customization allows right sizing... Overall: Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...
Highly recommend! Pros: We started using Birdeye 2.5 months ago for our dental practice. In that time, we went from 15 to 80 5-star Google reviews! Cons: No real cons to the software. Excellent product. Overall: What we like just as much as the Google/Facebook reviews is the "Contact Us Directly" option for patients to contact us directly. We have been able to resolve patient issues much quicker than before when patients may have felt uncomfortable approaching us about a problem at check-out.
Greatest Investment for our Company Pros: You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch! Cons: Make it easier to log in from different browser engines. Overall: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Great Software Pros: I like how user friendly the platform is. It is very easy to navigate and learn as a new user. Cons: The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case. Overall: Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.
Love Birdeye software! Pros: What I like most about the software is the ease of communication with patients on every level is easily managed through one system/ software Cons: I wish Birdeye chat's linked directly with the patients accounts in our dental practice management software. Birdeye has the capability to recognize the patients name, but we end up having to copy and paste any relevant information obtained through birdeye into each patients account. If the conversation waas stored and/or recorded directly into the patients account, it would be incredibly helpful! Overall: I have had a great experience with Birdeye, it is easy to see all patient communcation through the software in one place.
Helped increase my testimonials tremendously Pros: I like that it is quick and easy to use for my admins and people actually write reviews Cons: Probably just the cost everything else is very straightforward Overall: I think it has been a good experience overall
Bird Eye Review Pros: I like the ease of use the most. It compiles all the people I need to contact in the same place without providing my personal number Cons: There is nothing negative I have to say about this software. Overall: wonderful experience!
Good Product Great Customer Service Pros: This software was fairly easy to learn and use. If you have problems with anything there are support pages and the customer support -- either online or via phone/email is great. Cons: Sometimes it seems the support pages do not keep up with some of the changes made to the software. Also some functions are not very intuitive. Would also be nice if some of the reports were able to be customized and showed the date range for the report at the top of the page. (It shows the date but not the date range of the report).
Very Satisfied Birdeye User Pros: I most liked how easy the software is to use. Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike. Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
Birdeye is a wonderful program! Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly. Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us! Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
My Bird eye Review Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive. Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly. Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
Highly Reccommend! Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor). Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up. Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
Great way to have a "Birds Eye" view of your reviews! Pros: Ease to respond to client reviews, and the ability to see all in one place! Cons: I would like it if the email notifications were more detailed. Overall: Social Media negative reviews
Birdeye for customer feedback Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time! Cons: I have found no cons in the Birdeye software. Overall: We are able to respond to customer issues and follow loyalty trends.
Helped boost our ratings! Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one. Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond. Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
HUGE Time Saver! Everything you need in one spot! Pros: I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews. Cons: Can't think of anything! This platform has truly been a time saver and I wish we would have started using it sooner.