Great platform for agencies looking to provide their clients with an easy value add Use Cases and Deployment Scope - We use the platform to create an integrated portal for our clients to be more involved in their reviews process. I find it is much easier to use and much more seamless than what we had previously. Connecting Google listings to the client's Birdeye account is a simple sign in and select process and requires minimal input. There are a few quality of life improvements I would like to see in future iterations, such as setting a default sorting and bulk mapping - this would have been especially helpful when trying to connect nearly 250 Google listings. Outside of those, there's no glaring bugs so far that detract from my experience. Having better features alone makes the switch worth it. Pros - Ease of use and connecting listings -Platform runs smoothly -Team is helpful in getting things set up Cons - User interface could be improved for better account management (i.e. default sorting) -Bulk connecting of listings for clients with multiple locations Likelihood to Recommend - Birdeye is well suited for those looking to give their clients more value. The added features make it easy to recommend over competitors. I think for agencies with some additional quality of life improvements to help streamline adding of bulk clients would be very much appreciated. I think that's where there's room for improvement as some may be turned off by the time investment required. Most Important Features - Client portal Return on Investment - Helps with client retention by showing the extra value we provide as an agency by being able to provide this tool
We are so glad I got introduced to Birdeye platform. Nothing but great results so far. From the demo to the personal training was flawless especially with Deepty Narang. She is excellent. If you want your business to stand out, better communication and get more 5 stars reviews, Birdeye is a must have part of your marketing integration. Highly recommended. Dr. Dinh Le, DC, Clinic Director Stockton Spine Center Stockton, CA
New to Birdeye, so far so good! Use Cases and Deployment Scope - We just switched over to Birdeye and the platform offers a lot of great things that other platforms don't have. We are very excited about the automatic replies to positive reviews. It will be nice to be able to manage everything for our clients in one space. The support team has been very helpful throughout the process of getting started. Pros - Easy access to Support Team -Automatic replies to reviews -Reply customization Cons - The mapping process when switching over all clients could be explained better. Likelihood to Recommend - I ran into some issues with connecting FB pages and getting everything mapped but the support team was very helpful. Most Important Features - Reviews -Facebook integration Return on Investment - More to offer for a better price Alternatives Considered - not at liberty to discuss.