When budgeting marketing spend, start here Use Cases and Deployment Scope - I have used Birdeye for over 7 years as a solution for single login review monitoring and response. It also provides fully integrated review solicitation campaigns and listing resolutions on 75+ websites with a single click. Pros - Review monitoring -Review solicitation campaigns -CRM Integration Cons - Referral integration Likelihood to Recommend - For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend. Most Important Features - Single sign on review response platform -CRM integrated review solicitation -Single solution chatbot functionality Return on Investment - We have been able to cut PPC spend completely from 35 locations after six months on Birdeye and not needed to go back. This has saved, on average $1200/mo per location. -Capturing negative sentiment is invaluable when talking about online reputation. This allows us to work through negative experiences in a “sidebar” versus under the public eye to correct and learn. Other Software Used - Entrata, Yardi Voyager, AppFolio Property Manager
A game-changer for our company Pros: Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service. Cons: There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end. Overall: Great experience! Easy to use and manage and has been really beneficial and time saving for our company.
Birdeye lets you know how you're performing Pros: Birdeye's ease of use allows you to get real feedback from your customer base quickly and efficiently. Cons: I cannont think of any cons to this product. Overall: Birdeye has been very helpful to show us what our customers expect and then allows us to train to exceed those expectations.
My recent experience with Birdeye and the onboarding team led by Avnish was outstanding. They made sure we got the full value of the services, helped setup code on the website, demonstrated how to manage the lead system, loaded emails into the tool, did a live demo of the chat functionality and more!
BirdEye has been great so far. I have only had the product for a week and it has already simplified a lot of my administrative work within my office and helped generate more reviews and update my business listing across all platforms!
All-in-one tool to build your reputation! Pros: Birdeye helps build your reputation online and grow your business. It helps increase the number of reviews and automates the responses. Cons: The software is a bit costly but worth the cost.