I just wanted to take a moment to brag on Matthew Martinez. He does an amazing job and has great customer service skills. Matthew is always willing to help and answer all of the questions our team has. He will jump on the phone and screen share without hesitation. We really enjoy working with him and the rest of the Birdeye team. Your customer service is the best!
From point of contact, through implementation, to customer retention this company has exceeded our expectations! They are professional, efficient, compassionate, and demonstrate full product knowledge with real feedback/return of current clients.
This is probably the best platform a business can use to engage clients, stay connected, and develop their online reputation. Great on boarding experience, the team is highly knowledgeable and very helpful/supportive in getting you to use Birdeye properly. Highly Recommended!
The gentleman who assisted me, his nickname is Sean, was beyond unbelievable. He explained every single element of the BirdEye program with such clarity that it made me angry actually that other representatives in other businesses don't have that skill. We have all struggled with learning new programs and the teachers at the companies range from downright terrible to maybe, sometimes, good. Sean was the best I've ever had. Next, the program is absolutely sensational. If you want to make getting reviews fast and easy, you must get this program. It is NOT an expense. It is an investment. Keep up the good work BirdEye people. You have a phenomenally devoted fan.