4.9
7934 reviews75 reviews have no rating
Excellent Service by KT
A game-changer for our company Pros: Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service. Cons: There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end. Overall: Great experience! Easy to use and manage and has been really beneficial and time saving for our company.
Birdeye lets you know how you're performing Pros: Birdeye's ease of use allows you to get real feedback from your customer base quickly and efficiently. Cons: I cannont think of any cons to this product. Overall: Birdeye has been very helpful to show us what our customers expect and then allows us to train to exceed those expectations.
BirdEye has helped me with my online reputation greatly. Thank you, BirdEye.
great company to work with for the last 5 years
BirdEye has been great so far. I have only had the product for a week and it has already simplified a lot of my administrative work within my office and helped generate more reviews and update my business listing across all platforms!
All-in-one tool to build your reputation! Pros: Birdeye helps build your reputation online and grow your business. It helps increase the number of reviews and automates the responses. Cons: The software is a bit costly but worth the cost.
Birdeye is an integral part of our client care workflow Use Cases and Deployment Scope - We use Birdeye to manage our reviews and it has really helped us gain a presence online for new customers to see all of our reviews across platforms. We use it on a daily/weekly basis through our client care workflow when we ask for reviews at the end of all of our transactions. Pros - They make leaving a review quick and easy -They share reviews across platforms -They have great customer service Cons - They can integrate directly with my CRM Likelihood to Recommend - Birdeye is a great tool to create a larger presence online for your business. When a client leaves a stellar review there is no chance of the review disappearing like in google. Most Important Features - Review management Return on Investment - Clients choose agents based off reviews and Birdeye ensure clients can find great reviews easily and quickly Other Software Used - Follow Up Boss, BombBomb, Twilio SendGrid
Arijit has amazing customer service and well spoken and intelligent staff made the experience easier than ever
Taylor Cramer is always very helpful and knowledgeable when I have questions!
Carolyn reivew Pros: The platform is easy to use. It reaches out to each patient after every visit. It is also easy to access the reviews even when I am not in the office. Cons: I can not think of any. We have been using it for under a year and it is working really well for us. Overall: great
Helpful, knowledgeable & well organized group. They've been great to work with.
Review Machine Pros: I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request Cons: I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience.
Use this system for my job and I must say it is 1000% better than other systems. Kelsey is such a huge help and if there ever is an issue she always gets it fixed within minutes!
We have really loved starting to use this system!
WOW. We just signed up with Birdeye last Friday. Yesterday and part of today we had our onboarding with two awesome reps...Sanchi who is our on boarding rep helping us get started. From yesterday and today I can tell Sanchi has put a strategic plan together for us to reach and surpass our goals and objectives. Super sweet person who seems to know her stuff. Her counter part Avnish, who is such a fun person to work with explained the process and answered ALL my questions about linking all of our social media sites into Birdeye. Every question I had, they patiently took their time and answered them fully. I feel that we are in great company and can't wait to start tracking our results.
Great for Dentists Pros: Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. Cons: Support is all about closing tickets and not really about fixing problems. Overall: Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Birdeye is very good at what they do, but getting everything set up can be challenging Pros: When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed. Cons: Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet.
We love it! Pros: We understand the value of reviews to our business and utilize Birdeye as integral part of our business. Cons: It would be great if it integrated with our CRM Overall: Birdeye has helped our company manage our reviews letting other customers know what great business we do.
Birdeye Review Pros: It helps us manage reviews for our Dental Clients Cons: Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly. Overall: It is the only tool that integrates with our Customer's CRM platform. It helps them generate reviews and manage their reviews.
These guys certainly do customer service right!
Good product, but flawed Pros: Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system. Cons: We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients. Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts. Overall: The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.