Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7637 reviews75 reviews have no rating
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"Our online reputation and presence have increased greatly since we signed on with BirdEye!" What do you like best about Birdeye? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike about Birdeye? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential customers to see. Recommendations to others considering Birdeye: Online reviews are a big part of how customers in our industry choose what company they will use. We have found with BirdEye, our reputation puts us at the top of the list on internet searches and our reviews help give us an edge against the competition. What problems is Birdeye solving and how is that benefiting you? It was difficult to have someone go back and look over the jobs and call customers afterwards. We are now able to send review requests to every customer without having to worry if we missed any or called twice.
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"Simplified reputation management and customer surveys, without a manual process!" What do you like best about Birdeye? Birdeye provides a simple platform to manage your reputation on multiple sites, as well as send review requests and surveys to your customers. We're set up to integrate with our current customer database software and therefore, our reviews are sent automatically, without the need for manual processes. The staff at Birdeye have always been helpful and are continually looking to improve and offer new technology and services. We are excited to continue utilizing Birdeye and find it to be an amazing tool for our business and customers alike. What do you dislike about Birdeye? At this time I cannot specifically think of anything that we don't like about Birdeye. We look forward to the possibility of a customer chat function. What problems is Birdeye solving and how is that benefiting you? Birdeye has provided an easy way of surveying our customers to make sure we meeting our customer promise for excellent service, as well as seeking ways we can improve. The biggest benefit is the process is no longer manual and is done with the click of a button.
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"Great for showcasing how reviews and ROI converge to clients" What do you like best about Birdeye? Ease of use, Birdeye has a great UI that allows users to quickly navigate and act where they need to. Allows us to quickly navigate and build where instead we would normally be learning the SaaS. Client side, you never buy into a partnership to just learn how to use their specific software. It's a big turn off - we need to be empowered. UI does natural empowerment, good design work from your creative teams. What do you dislike about Birdeye? Spotty support. Seems hit or miss depending on your representative you are working with. Definitely think there needs to be some sort of on boarding FOLLOW UP happening. Make sure people are using the product and uploading emails/phone numbers, follow up until they do, just don't show them how. What problems is Birdeye solving and how is that benefiting you? We're able to quantify good reviews and show their power to our bottom line. We're able to more effectively target people to get them to leave us positive reviews. That's important for the ROI especially with SaaS companies. We don't want to be tricked into long retainers without value - show the value upfront. BirdEye does that incredibly well, it's one of your best value propositions.
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"Helped us improve our company's ratings on several platforms" What do you like best about Birdeye? We had a difficult time navigating through the various online review platforms to respond to customer reviews and ask for customer reviews. It involved multiple logins every day, which took quite a bit a time, made it difficult to manage reviews, and interrupted our productivity. All of that changed when we started using Birdeye. Now, we simply log into our Birdeye account, and our company reviews for all review sites are on a single, easy-to-use dashboard. Plus, we create custom email and SMS campaigns to invite our customers to reviews us in a quick and easy manner. It's a real time-saver. What do you dislike about Birdeye? There is nothing that we dislike about Birdeye. It has all of the robust features and capabilities that you need to manage your customer reviews. What problems is Birdeye solving and how is that benefiting you? Prior to using Birdeye, we had to conduct online searches to see if we received any customer reviews. There are rules against asking for reviews, so we did not actively solicit reviews from customers. Birdeye takes the risk out of this task, as they adhere to the rules of each online platform. We now send hundreds of invitations each year, and Birdeye's reporting feature shows email open rates, SMS open rates, and review conversion rates. Additionally, the reviews for each platform (e.g. Google, Trustpilot, Yelp) are all on one dashboard that you can filter by star rating. We now have the ability to track how our star rating is doing, and it has improved a lot thanks to Birdeye.
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"Fantastic service!" What do you like best about Birdeye? BirdEye is always on top of our review needs! Since day one they have helped increase our online presence! What do you dislike about Birdeye? For what our company requires from BirdEye I have not run into any negatives. Thank you! What problems is Birdeye solving and how is that benefiting you? I love that any review that is less than stellar has the opportunity to be addressed prior to it being released out into the world.
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"The Single Source of Truth We Needed" What do you like best about Birdeye? Birdeye brings the cacophony of 150+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Coupled with concierge-like customer service, Birdeye's solution has given me the perspective and agility I need to effectively manage our expansive footprint easily. What do you dislike about Birdeye? Dislike is a strong term that I would not apply; however I will say that a few product enhancements would prove beneficial: - YelpForBusiness partnership - to aid in wrangling the more elusive listings - On-page advertising opportunity for certain directories (competitors have offered sidebar/billboard ads on relevant directories such as HealthGrades or Yelp). - Additional nuances to line up with expanding Google My Business listing options. For example, GMB offered COVID-19 Hours data blocks which were not manageable through Synup/Birdeye Recommendations to others considering Birdeye: Do your homework to make sure the solution you choose is the best fit for your needs beyond the immediate future, and don't be afraid to ask for multiple demos if you think a solution may be the right fit. After spending months researching, I've learned that many solutions are climbing the same mountains, so to speak. Take the time to make sure the solution you choose is taking the path you are already on in terms of how you value customer engagement and what sort of human capital you are able to apply to reputation management. What problems is Birdeye solving and how is that benefiting you? I am now able to easily find, reply to, and act on reputation influencing moments with a speed and reach hadn't before enjoyed. This tool is not only helping our digital presence remain current, but it is also providing invaluable information on the threats and opportunities surrounding our patient (customer) experience, productivity, and reach.
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"Birdeye is great!" What do you like best about Birdeye? Birdeye has helped us get our technicians to get more reviews for our company. We used to have only 15 reviews collected over many years and now we have over 200 reviews. They also make it easy to respond to customers quickly with the web chat and the phone app is super easy to use. What do you dislike about Birdeye? We mainly use birdeye to collect reviews and I don't have anything negative to say. Their response time on trouble tickets has always been good and there hasn't ever been an issue with them that wasn't resolved. Recommendations to others considering Birdeye: If you're looking for an easy to use way to track reviews and respond to them this is it. What problems is Birdeye solving and how is that benefiting you? We have gotten our team to actually ask for and send review invites to customers. In doing so I know we have gathered new customers and we have also hired some of our newest service technicians because they realized we were the kind of company that they wanted to work for.
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"Very easy platform to gather reviews on all social media accounts." What do you like best about Birdeye? Ease of use and visibility of all accounts What do you dislike about Birdeye? There isn't an automated way to send out reviews What problems is Birdeye solving and how is that benefiting you? There are no structural problems
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"Great product for Reviews" What do you like best about Birdeye? Easy to use and sync with social media and What do you dislike about Birdeye? nothing other than trying to get clients to respond What problems is Birdeye solving and how is that benefiting you? Benefits are having quick reviews for clients they can do on their phone
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"Vice President" What do you like best about Birdeye? Love the texting clients and follow up for reviews What do you dislike about Birdeye? Not much that I can think of I think you guys do a great job. What problems is Birdeye solving and how is that benefiting you? We are able to address client issues faster and resolve unhappy clients and thank clients for their review
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"The View is Awesome!" What do you like best about Birdeye? The dashboard analytics makes it simple to see how we are performing. I find soliciting reviews to my customers is very easy and well worth the investment. What do you dislike about Birdeye? We had some issues with the Local SEO feature. What problems is Birdeye solving and how is that benefiting you? We are constantly looking for more online reviews. I like to see the click-through and open rates of my campaigns. The ease of use and responsiveness of the support is great.
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"Great Review Tool" What do you like best about Birdeye? Takes the hassle out of requesting reviews and comes with fantastic analytics. You can track how you are performing over time, and can reward the teammates who get the most positive reviews. What do you dislike about Birdeye? The Send Review field can be temperamental. If you have a space at the end of an email or phone number, it kicks back an error rather than filtering it out automatically. Recommendations to others considering Birdeye: Some reputation management softwares include additional features. Look across them all and pick the one with the features that match your needs. What problems is Birdeye solving and how is that benefiting you? Improved brand perception. We have seen an increase in positive ratings and have been able to quickly react to lower ratings and get them resolved for our customers.
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"Great Service" What do you like best about Birdeye? I love that birdeye notifies us about all of the reviews for the company. It is great that we are able to keep up on all of the reviews that we receive. It makes it easy to be aware and improve where we can. What do you dislike about Birdeye? For now there is nothing that I can think of that is negative other than seeing the negative reviews! Recommendations to others considering Birdeye: Take Advantage of the product and the opportunities that it gives to review the costumer experience. What problems is Birdeye solving and how is that benefiting you? It is important that we are updated on the reviews that we are receiving as a company. Reviews are the
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"Driving Measured, Quality Reviews" What do you like best about Birdeye? The automation and integration. This tool easily integrates with you patient management systems and seamlessly sends the requests following appointments. It takes the work out of your hands so you can focus on the business. What do you dislike about Birdeye? While priced fairly competitively in the marketplace, I feel that the tool is a touch expensive. What problems is Birdeye solving and how is that benefiting you? BirdEye has single handily increased our Google reviews by automating the ask and making the responses easy for patients.
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"Birdeye has been a revelation for my medicall practice." What do you like best about Birdeye? Ease of use. Effectiveness, consistency, reliability. What do you dislike about Birdeye? Honestly, I can not think of anything else that I dislike. What problems is Birdeye solving and how is that benefiting you? But I gives me an easy way to communicate with my patients in addition to making sure the whole medical team in my practice is on board with the communication.Some of my patients were trying to get difficult to communicate with my office for making appointments or reporting on how they were doing. Birdeye has essentially solved this problem
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The customer service representative did and excellent job resolving my issue. I have contacted them on other occasions and the results were the same, problem solved.
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"Business Review System" What do you like best about Birdeye? I love how easy it is to send the link. Take less than 30 seconds! What do you dislike about Birdeye? There only down fall I would say is, if you have the option to select who the client was assisted by, we should know who it was when we get the email notification. Sometimes our office will send reviews to clients and when we get notification via email if the client did not indicate who they were assisted in the review we may not remember who sent the review. What problems is Birdeye solving and how is that benefiting you? None I know of
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"Birdeye FTW!" What do you like best about Birdeye? The ease of use with Birdeye, and the ability to monitor and respond to customer feedback is invaluable! What do you dislike about Birdeye? I can't say i dislike anything about the service - it allows you to see honest feedback from customers. Recommendations to others considering Birdeye: Birdeye will enhance your business in any area you decide to implement. What problems is Birdeye solving and how is that benefiting you? We had an issues with brand/reputation management, and Birdeye has allowed us to showcase a more fair and comprehensive view of our company - it has resulted in bringing us more business!
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"Great product" What do you like best about Birdeye? Google review generation very easy and effective What do you dislike about Birdeye? The interface could be simplified and more user friendly. It would be nice to be able to see who clicked on the review link and where they left the review Recommendations to others considering Birdeye: If you want to drive up Google reviews, look no further! What problems is Birdeye solving and how is that benefiting you? We're generating a lot of Google reviews
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"Great for Patient Communication!" What do you like best about Birdeye? The ease of communication with patients. What do you dislike about Birdeye? So far, we haven't come across anything we dislike about BirdEye! What problems is Birdeye solving and how is that benefiting you? Better communication with patients. We have realized that patients from all over the country can now communicate with us through our website or Facebook.
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"Best ROI ever" What do you like best about Birdeye? Increasing our review count directly led to a huge uptick in sales. What do you dislike about Birdeye? The platform is so user friendly that its hard to find many fault points. What problems is Birdeye solving and how is that benefiting you? We have given our new customers the confidence to take the next step due to our increased online reputation. We have realized that this is all we needed the whole time.
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"J. Golding" What do you like best about Birdeye? The ease of access, getting testimonials from customers made easy. What do you dislike about Birdeye? I have nothing negative to say, love the product! What problems is Birdeye solving and how is that benefiting you? Rumors flood our market, credit repair companies get a bad reputation easily. Our birdeye helps us to get the word out there that we are legitimate and we get great results.
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"Increased Reviews!" What do you like best about Birdeye? I love the quick link we send to our clients! I think the reminders BirdEye sends out is great as well! What do you dislike about Birdeye? The downside if BirdEye is how we get notifications for other offices when someone leaves a comment on BBB site. What problems is Birdeye solving and how is that benefiting you? We have increased our reviews which places us higher in the search engine.
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"A comprehensive approach to review monitoring" What do you like best about Birdeye? BirdEye is comprehensive. You can see reviews from all sources, reply to them where possible and even create tickets to address issues if needed. What do you dislike about Birdeye? The integration with our management software is less than desirable but maybe that's more about that software than BirdEye. What problems is Birdeye solving and how is that benefiting you? We have been able to source more and more positive reviews than ever before and respond to them immediately.