Verified Birdeye ExperienceUse Cases and Deployment Scope - We use Birdeye as our number one source for our client's reputation management of their business. It aids to provide reputation solutions to assist in review generation across various sites such as Google and Facebook. The main needs our clients have expressed when it comes to reputation management is the lack of consistency and frequency of receiving highly rated feedback. Yet with Birdeye, we are able to overcome that challenge.Pros - Unique customization of review templates -Versatility in the tools provided -Consistent improvements to user experienceCons - Enhancing the reporting capabilities to allow for more detailed filtering and segmentation of data would provide deeper insights. -Expanding the range of integrations, particularly with lesser-known or niche platforms, could make Birdeye more versatile. -Expanding the customization capabilities to allow for more personalized and branded communications would help businesses maintain their unique voice.Likelihood to Recommend - Birdeye works well in scenarios where businesses must manage and enhance their online reputation. For example, I have a multi-location animal hospital. They use Birdeye to gather patient reviews, respond to real-time feedback, and ensure consistent customer service across all locations which aids in their business' growth and development to acquire new patients.Return on Investment - Clients have renewed because of the growth in their reputation. -Improved efficiency gain has allowed us to reallocate resources to other strategic initiatives. -Online visibility has improved.Usability - The platform is user-friendly and offers a wide range of tools for review management, customer feedback, and online reputation, which are well-integrated and accessible. The automation of review requests and responses saves significant time and effort, enhancing overall efficiency. The mobile app is convenient for on-the-go management, allowing users to stay connected and responsive.Other Software Used - Google Ads, Google Analytics, Meta Business Manager

THE best platform for online reputation building for your business - no matter the size !Use Cases and Deployment Scope - We are a small Self Storage Company comprised of less than 25 employees. Birdeye helps us manage our online reputation in a lot of ways that saves us time. From providing us an all in one platform to see reviews and review requests to automatically sending them to tenants after they move out - its saves this small business a lot of time.Pros - Condenses everything I want to see at a glance one 1 page -Their new AI features are really nice -Managing reviewsCons - Some minor inconsistencies within the UI. Particularly pages where the menu is collapsible and places where it isn't.Likelihood to Recommend - I genuinely couldn't think of a better platform for our online reputation needs. Birdeye just fits so perfectly with our processes in the self storage industry and with the systems we use. For example, there's been a lot of times where tenants moved out and had a great experience and have expressed a desire to tell management how good of a job we are doing. It's nice to be able to follow that up with Birdeye and provide them a link where they can leave a review - instead of telling me where they can and have them jump through hoops to do it.Return on Investment - Online reputation building -Increase in tenants -Larger footprint in the digital spaceUsability - I feel that it is easy navigate through both the website and app. The UI is mostly consistent throughout as well and it is not frustrating to use. I also really like the dashboard and the information it provides 'at a glance'. It makes it easy to track communication, reviews, requests and leads.Other Software Used - storEDGE by Storable

So far birdeye has delivered what they promised and Ritika especially has helped massively with the entire process of setting it up for me. Thank you

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Very impressed with the services that they provide and the onboarding process!

Quality Reviews Equals More Customers For Your Business!Use Cases and Deployment Scope - I use Birdeye daily for all of my clients that I work with! While working with over 100 clients, Birdeye is fantastic for keeping track of any negative reviews that come in so that the business owner can respond quickly in a professional manner, as well as leave responses to all the positive feedback that a business receives. The ease of use for sending out review requests from a marketing standpoint as well as from a consumer standpoint is untouchable.Pros - Review requests being sent out -Receiving quick feedback in regards to any negative reviews -QR Code Generation, clients love to place these on invoices or in there place of business for another opportunity for a reviewCons - Report GenerationLikelihood to Recommend - Birdeye is perfect when you're working with lots of clients, reviews being the life blood of most businesses this is something that needs to be of top importance. Unless you are only working with a handful of clients, you need a system in place!Return on Investment - Return on Investment -Higher Rankings on Google! -Quality Reviews Equals More Customers For a Business! Everyone checks reviews before making a purchaseUsability - Birdeye's interface is simple to use! As with anything it takes a little bit of learning but the impact that consistent reviews brings a business is beyond worth it. When you can meet with a client and show them tangible results you are creating a win-win-win situation for the customer, business and marketer!