Our reviews
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4.9
7730 reviews75 reviews have no rating
- m
I have been working with BirdEye since 2018 because of the integration with our Athena EMR. This is one of the few companies I work with everyday in healthcare that actually goes out of their way to help when we have questions or concerns. It is unusual in this day and age to get such great, personalized customer service. I have to send a big thank you to Srijan for always being available when we have requests. Whatever they are doing at BirdEye in the customer experience department keep it up!
- m
- d
Great person and tried to help me alot
- a
Always a great experience. Thanks Div
- l
Birdeye support is always willing to help and very timely with their responses. Thank you support!
- r
N/A
- s
Birdeye support was very quick and resolved issue fast
- m
Hossein was great in explaining the problem, steps that needed to be taken, and communicating through out until the problem was resolved. Thank you!
- a
A day after i had asked for help, i got an appointment booked and spoke to an agent who is looking into a solution for one of my points, and gave me a solution for another point. Thank you for the fast support!
- m
Rohtash was extremely helpful and very insightful! I learned a lot and he was able to fix any issues I had. 10/10 customer service!
- a
Ajay Delu is always super helpful and timely
- a
Go Partner Support Team!!!! You guys are amazing at what you do!
- a
Helpful and friendly service for building your business with review processes.
- h
Divya was awesome to work with - very patient and knowledgeable. Any new client will be lucky to have her as their coach.
- n
It was a great experience; Girish was patient with me and really took his time to try and help me resolve what I needed to do. Thank you
- l
Thanks for the fast and effective response. All my questions were answered and the tech was very friendly and informative
- a
Very informative and clear answer and quick response.
- a
Thank you
- r
Divya was wonderful! She reached out to me when the issue wasn't immediately resolved, but I was unfortunately unavailable. Nonetheless, she showed great persistence and managed to resolve the problem without my input. I really appreciate her dedication!
- c
Husain - The representative was great!
- t
Virustotal was showing a Birdeye server file as virus-infected. It was NOT a virus, Birdeye was not infected. It was a false positive. However, Birdeye went far beyond what most companies would do they reached out to the virus company with the false positive, proved their file was virus-free and got them to remove the false warning so it no longer shows up as infected on Virustotal. That is what I call fantastic quality service and support! With Ransomeware crushing servers all over the planet, this level of support inspires extreme TRUST! Great Job Birdeye.
- b
I can speak for Husain the tech that helped me with this and several other tickets. Husain Mukadam was excellent. He was very patient with me and very attentive. THere were a couple of things that I didnt understand and did not feel comfortable with with the process of birdeye but Husain was very patient and explained to me several times until I was comfortable with the process. This was not the only ticket Husain has helped me with and I truly appreciate him and his patience and his cheeriness even with me being annoyed with the process. SHOUT OUT TO HUSAIN!!!
- a
Prajval responded quickly and corrected my issue, thanks!
- n
It was a great experience; Girish was patient with me and really took his time to try and help me resolve what I needed to do. Thank you
- l
Sean was so helpful and patient with me in learning the new system! Our team is so excited about using Birdeye and I attribute that to Sean’s help in Onboarding. Thank you to Sean for everything, we will miss our weekly calls with you!