Our reviews
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4.9
7684 reviews75 reviews have no rating
- j
Very communicative!
- d
Exact, and professional knowledge about the product. Flawless support.
- n
Quick resolution to our problem. Thanks!
- p
I am so impressed with Birdeye! We have used them for many years and their customer support is the best ever. I never have to wait for help and they are professional and they know their business! Thank you Birdeye!
- n
Birdeye support is always amazing. The lack of options is my only complaint. Although Birdeye support usually helps me come up with a work around, the effectiveness of the solution is way lower because the website doesn't have the option to get the data needed (development issue)
- t
akhilesh is still awesome
- t
akhilesh is awesome
- l
It was easy to submit my request and the response was very quick, good turn around time!
- c
Zach is great. I never fill these out
- c
Great service!
- j
Allways efficient,responsive and Knowledgeable.
- s
Divya was great and very helpful.
- b
Divya was very helpful and provided a solution to my request immediately. I could not have asked for a better experience. Thank you!
- w
A+ Customer service
- c
Very good customer service ! Helped me solve my problem quickly
- k
Extremely helpful as always!
- r
- b
Not Our Top Reputation Management Option Pros: BirdEye offered all of the reputation management silos we needed in one place - review monitoring and responding, SMS review requesting, reputation and listing management and scoring. Cons: Birdeye was on the pricier end compared to other competitors that offer similar solutions. Overall: Overall, Birdeye is a fine solution in the reputation management space, but not our top choice due to cost and availability of similar options at a lower price. They also require a larger amount of sign-on properties to begin with.
- r
Thank you for your help!
- p
I have always had EXCELLENT service regardless of who answers the calls. They are quick to reply and fix!
- j
You guys ROCK!
- r
Great response time and resolved super fast. Great work.
- j
My new account representative Ujjwal Singh was extremely helpful and patient with me as we corrected a myriad of mistakes within our account. I'm sincerely hoping that our work together will result in positive reviews from our customers. (NOTE: Prior to this call, I had received very poor service from Birdeye, and was considering a vendor change. I'm looking for a positive result from this recent interaction.)
- j
Husain was very efficient, helpful and patient with me.
- d
I want to send out a huge thank you to Gulshan Jha for his patience and understanding in guiding through the reconnect/updating process. I had to reschedule several times yet he was professional and extremely courteous towards me. He made the process fast and simple. Once again, Thank You Gulshan!