Nate did an exceptional job during our onboarding. Communication: Nate is an expert communicator. He knows how to be concise and still thorough in all his communications. He expertly trained our entire staff on the platform with ease. Knowledge: Nate knows the Birdeye platform like the back of his hand. At no point during any of our troubleshooting did Nate not have an answer. He is a pro on Birdeye. Through Nate's training, I feel 100% confident that I can manage the platform for our entire company. Professionalism: Nate is extremely professional. He carries himself with a high degree of integrity and grace. Overall, I felt very looked after while in Nate's care and the same goes for our entire company. I hope he remains with Birdeye for many years as I will continue to rely on him as an esteemed partner.

professional, quick response and fix. Disappointed I paid for two months when reviews were NOT being requested automatically, however that is not an issue of the support team.