4.9
7798 reviews75 reviews have no rating
Everything was planned out, Tanmay explained everything well and in detail. He was always available to answer questions. The smoothest implementation that I have been part of!
Polite and patient
It was so easy to get help. Thank you!
Very diligent. Has answered all of my questions up to this point. I appreciate the interaction and the effort applied to our accounts.
Tanmay did a wonderful job in preparing us for the process, and keeping us informed every step of the way. He was always available and helpful to answer questions, and wrangle our team when needed. It was the smoothest implementation process I've had in a very long time! Thank you so much Tanmay!
She was awesome! Nidhi double checked everything for me, answered all my questions and even let me know about a Bird Eye feature we weren't using. Thank you so much for all the info, and they follow up with an email going over the details of the call. Top notch service. Thank you!
Went above and beyond to help me!
Tanmay was exceptional at implementation, training and follow through. I wish this was the experience for all implementations with other vendors! I am truly impressed. Thank you Tanmay!
Gautam was very knowledgeable and easy to work with. I appreciated the time he spent with us to walk us through the new texting feature. We are excited to put it to use.
I appreciate the constant check ins to resolve the issue of the notifications not coming in correctly.
Support was great and informed.
We've used Birdeye since we started our business. Has been a huge asset!
Problem solved and representative friendly
Gulshan Jha was very helpful and professional. A pleasure to work with.
Amazing customer service! Very fast response with the answer to solving my problem!
Nate has been awesome to work with. He is always very helpful and really takes the time to help me understand the program.
Always grateful for AJ's expertise and help!
The is was resolved
The problem review was removed as asked! Easy Peasy.
Your customer service is FANTASTIC! It's prompt, knowledgable, accurate, and thorough - can't be beat!
My only issue is that you didn't contact us about the expiration of our security certificate as you have done in past years.
Very knowledgeable and conveyed the information in an easy to understand way!
Tanmay was very helpful and make sure to take the time to ensure we full understood the system and next steps. We admittedly took a little bit longer to get launched, but he was very patient with us during the entire rollout period.
Love the support I get from Birdeye. Sumeet has been there for me since Birdeye was first mentioned to me and Jarod, our account manager is superb.
Once again, the Birdeye team went above and beyond to help me solve an issue! The customer support staff are always so helpful and patient, thank you Birdeye!