Birdeye is a great value for the services they provide. I am a longtime user with three locations.

Cost effective, quick, and easy to use! Use Cases and Deployment Scope - Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks. Pros - Quick response time -Small but noticeable feature/tool on website (not too annoying for people who don't want to use it, but clear for those who do) -Great on the back end; the professional end--easy to see the questions people have and who has responded to what already -Clear notifications to our team when a prospect has a question that Birdeye cannot answer. Cons - Usually, Birdeye gives you sixty seconds to respond to a question from a prospect if Birdeye cannot answer it before it goes to text. For me, that is not quite enough time to type out a quick response. I'd rather just stay chatting on the website before going to text. I need about 90-120 seconds at least. Likelihood to Recommend - It is well suited for companies that get a lot of traffic on their websites at night or on the weekend when full-time staff are not available. This helps give prospective tenants answers when they need them. It is helpful for smaller companies, like us, because we spend a lot of time one on one with our tenants and prospects. We have multiple responsibilities, so to use our time most efficiently, it is more helpful to have an AI source respond to easier questions than having one of us monitor it all day or field phone calls. Fewer and fewer people like talking on the phone these days and they much more comfortable chatting on the web or via text. It might be less appropriate for a place that does not have staff during the day to respond to harder questions. If you only had one or two employees and Birdeye, it might get overwhelming to do all your duties plus respond to Birdeye questions. Most Important Features - Timely responses -Easily seen on website but not too in your face -Easy to use and manage on professional side Return on Investment - Positive for sure. We hardly have any vacant units right now!! -It is much more cost effective than another AI system we used. The other system was almost five times the price of Birdeye and could not compete with the functionality of Birdeye. It tried to do too much, which is why it cost so much, but it could not do the basic things we needed. People are familiar with the concept of what Birdeye provides so they know it is AI and what to expect. It meets our needs sufficiently. Alternatives Considered - Birdeye was more cost effective. Other Software Used - AppFolio Property Manager

BirdEye is the solution you need Use Cases and Deployment Scope - Birdeye has been a huge help for our company. We use all of the features available to monitor our reputation across all channels. Our team is provided instant access to customer feedback, and our management team receives weekly reports so we can monitor trends, address issues within certain units, and work to provide excellent feedback and responses to our customers review insights. It has been a hugely helpful platform for us and helps us save time and be more effective. Pros - Reporting -Ease of use -Team-centric management and collaboration Likelihood to Recommend - Birdeye is suited for many businesses, large and small. It helps us monitor our reputation and gain key insights from our customers' experiences. I would recommend it to our collogues across many fields. It has been hugely helpful for us and our business. You will definitely see benefits from using this service. Most Important Features - Reporting -Instant review awareness -Ease of reponse -Customer service Alternatives Considered - Sprout Social - We use Birdeye exclusively as our single source for reputation management. The service integrates into our website, social channels, etc. to display current customer sentiment. It has been the best and most feature-rich option we have found for these options and still remains cost effective. Highly recommend it. Other Software Used - Sprout Social

One-stop shop! Use Cases and Deployment Scope - Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees. Pros - Birdeye allows us to chat with prospects who are actively live on our website so we can help them in real-time! -Birdeye allows us to manually send review links to customers we know have had a great experience with us. -Birdeye allows us to send mass emails in a much simpler format than our property management software. Cons - I really don't have any examples of things I'd like to see Birdeye improve. The service is very easy to navigate and understand. Likelihood to Recommend - Birdeye is a great tool to use to narrow the gap between us and our customers. Sometimes asking for a review in person can be uncomfortable or come off as pushy. Having a third party ask for the review in a way that we can completely customize helps us to get more reviews in a way that is less offputting to the reviewer. If there are any issues, we have an opportunity to rectify them and make it right with the customer. Having the capability to push the positive reviews onto our social media and professional website was the main reason we wanted to work with Birdeye, but the interactions function has proven to be a big reason why we will continue to use Birdeye. The chat function works very well for us to be able to directly interact with customers live while they are on our website. Their contact information is captured and it creates a really seamless contact card for us to use in the future. Most Important Features - Chat -Reviews Return on Investment - The live chat function has allowed us to still connect with customers after our business is closed. This allows us to free up time for our employees when the Birdeye AI technology can answer some of the more basic questions. Alternatives Considered - Apartments.com - Apartments.com offers some similar features but the capability of Birdeye being built right into our own website versus being hosted and housed on a different website was one reason Birdeye was a better fit for us. The bang for your buck with Birdeye is unmatched. Other Software Used - AppFolio Property Manager Users and Roles - Largely the leasing office, which serves prospects and existing customers Support Headcount Required

"It has boosted out reviews over 100%" What do you like best about Birdeye? The conversion rate of reviews and the easy to use platform What do you dislike about Birdeye? I don't have any dislikes with the product Recommendations to others considering Birdeye: If you want online reputation management, Birdeye is the company to partner with. What problems is Birdeye solving and how is that benefiting you? It has resolved the problems of getting reviews from out customer base.

BEST system we've found! Pros: Birdeye is extremely easy to use and understand. The software makes sending review links, texting and interacting with customers and keeping track of everything so easy! Cons: I do not have any areas that are an issue for me. Overall: The benefit of using Birdeye is capturing our positive reviews and projecting those out onto our website, facebook page and other social media sources. It also allows us to respond to review, including negative reviews in a simple and easy format.