Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7682 reviews75 reviews have no rating
- a
"You absolutely must have Birdeye in your marketing toolbox." What do you like best about Birdeye? I can't say enough good things about the customer support team. They have gone above and beyond to troubleshoot any issues I have had or fufill my requests. As for features of the platform, I love the ticketing ability and being able to filter by location. I also like to use the tagging feature to assign tags to review so that we can identify trends in responses and sentiment. Being able to communicate with customers directly from the platform through chat, SMS, or email is also extremely convenient. The robust reporting options are helpful in sharing performance with the rest of my team. What do you dislike about Birdeye? I can't think of any downsides to using Birdeye. Recommendations to others considering Birdeye: You may think you can handle customer feedback manually on your own. Don't do it - use Birdeye. What problems is Birdeye solving and how is that benefiting you? We're able to address customer issues immediately through real-time notifications and use of the ticketing feature. We can also identify stores where we may be having trouble with staffing/employee morale/training with the filter by store/area manager view. With the social integrations, we are able to loop in social media communication and do it all from one source. I love the monthly reviews and reports with our account manager, they are extremely beneficial and help us identify things we can work on or improve in the next month.
- c
"Easiest Navigation and Interaction Ever" What do you like best about Birdeye? Navigating new messages, and reading/interacting with reviews is extremely easy. What do you dislike about Birdeye? Email alerts are delayed occasionally, but seems to have resolved itself. Recommendations to others considering Birdeye: Make sure to have a team to review your account, it should not rest on one representative. What problems is Birdeye solving and how is that benefiting you? Customer issues or concerns are brought to light quickly; customer satisfaction is easily highlighted as well.
- m
Very helpful Pros: Birdeye makes it so easy to get customer feedback. Cons: I wish we could ask our clients more specific questions.
- a
Excellent Product and service Pros: This service makes is extremely easily to send out request to clients for reviews and see who has responded. Quickly and efferently can stay on top of reviews. Cons: You have set up the website to be very easy to work with as well as easy to navigate. you are adding many features which is helpful. I would appreciate if there was a feature where they could also leave additional review for individuals without needing a whole separate cost or set up for this.
- b
Brandi Pros: I love that it let me know as soon as I get a review. Cons: I really cannot find anything that I just outright don't like. Overall: The experience has been very easy.
- v
"Great platform with numerous beneficial features to enhance and improve your online reputation." What do you like best about Birdeye? Easily integrate your business' listings and send automated surveys to clients. What do you dislike about Birdeye? Minor glitches stemming from system updates What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase reviews and improve overall ratings. Their automated surveys and customer experience campaigns make it easy for our sites to communicate with clients without impacting workload. Direct integration to online listings makes it a one-stop-shop to address all online feedback.
- j
"Birdeye has been a valuable resource." What do you like best about Birdeye? Birdeye's ability to capture google reviews that would have otherwise never happened is unparallel to the competing service providers. What do you dislike about Birdeye? Cost associated with the service could be lower but does not prevent us from using it. What problems is Birdeye solving and how is that benefiting you? Increase in overall leads coming into the business
- j
Great for the price Pros: Easy to use, user friendly, access to customer service if needed Cons: Some aspects are difficult to use I feel it has hidden capabilities and some training might be needed. Overall: Great for our business would recommend
- v
"Positive with room for improvement" What do you like best about Birdeye? The ease of use and cost per location. Allowing users to easily manage reviews from a single dashboard. What do you dislike about Birdeye? Improved communication on system updates Recommendations to others considering Birdeye: Consider implementing a specialist based on account. What problems is Birdeye solving and how is that benefiting you? Allowing 700+ single business users to view and respond to customer reviews from a single dashboard. Improves citation security.
- k
This Software is Amazing! Pros: I like that we can interact with prospects and tenants quickly and conveniently. Cons: Honestly, as of right now I have not found anything I dislike. Overall: As a company we can quickly reach out to future prospects and answer all of their questions and concerns. This has reduced the number of phone calls coming into our office, so we can focus our attention on those who are in our offices touring and getting information. All of the reviews are super helpful too. Yes even the not so great ones, as they give as insight on the areas we can improve.
- p
Bird Eye Review Pros: I like the ease of use the most. It compiles all the people I need to contact in the same place without providing my personal number Cons: There is nothing negative I have to say about this software. Overall: wonderful experience!
- v
"Great service and fast" What do you like best about Birdeye? How friendly everyone was and how fast you all were What do you dislike about Birdeye? I do not see any downsides right now for Birdeye. Recommendations to others considering Birdeye: if you need help, just call them and they will support you What problems is Birdeye solving and how is that benefiting you? We needed a great way to get Google reviews and they have help a lot
- l
Good Product Great Customer Service Pros: This software was fairly easy to learn and use. If you have problems with anything there are support pages and the customer support -- either online or via phone/email is great. Cons: Sometimes it seems the support pages do not keep up with some of the changes made to the software. Also some functions are not very intuitive. Would also be nice if some of the reports were able to be customized and showed the date range for the report at the top of the page. (It shows the date but not the date range of the report).
- d
Great way to have a "Birds Eye" view of your reviews! Pros: Ease to respond to client reviews, and the ability to see all in one place! Cons: I would like it if the email notifications were more detailed. Overall: Social Media negative reviews
- s
HUGE Time Saver! Everything you need in one spot! Pros: I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews. Cons: Can't think of anything! This platform has truly been a time saver and I wish we would have started using it sooner.
- b
Very Satisfied Birdeye User Pros: I most liked how easy the software is to use. Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike. Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
- o
N/a Pros: All of it Birdseye is great helps the customers find great service Cons: All of it Birdseye is a great product will
- j
"Super simple and easy to use" What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.
- v
"Birdeye user" What do you like best about Birdeye? Customer Service advisor has been very attentive and helpful throughout What do you dislike about Birdeye? The long contract time is my first complaint. Second is minimum costs for small businesses like mine. What problems is Birdeye solving and how is that benefiting you? Directory listings and review generation
- d
We Love Birdeye Pros: Birdeye makes sending a review request and for our customer's to write a review very easy. Cons: We haven't experienced any problems at this time.
- c
Helped boost our ratings! Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one. Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond. Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
- l
BIrdEye Best Way To Communication Around the World !!! Pros: The best thing about this application is that easy to handle and send messages. Cons: I love all of it, best software to handle messages Overall: I have had a great experience with this application
- c
You cannot beat the efficiency of Birdeye Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise. Cons: I have not had any negative experiences with this software. Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
- t
Great Software and easy to use Pros: That we can send review requests to customers Cons: There isn't much we don't like. Everything has been useful Overall: GREAT!
- a
Birdeye is a wonderful program! Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly. Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us! Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!