4.9
7807 reviews75 reviews have no rating
The mobile app seems very limited on it’s capabilities. With most people wanting to use their phones for so much now it would make sense for the mobile version to mirror the capabilities or even have some features that aren’t available on the web version. One suggestion for both would be the ability to add trending sounds or music to post and reels. And also be able to post stories to Facebook.
Just finished my onboarding and makes running my bussiness more efficient. Akash was great explaining everything. I highly recommend
Loved the personalized onboarding sessions- was great to be personally ealked through the different features and have a chance to try it firsthand. I am really excited about this platform and how it will help us grow our business!
The best people to work with. They will help you grow your business and get great reviews.
Himani Kashyap is unbelievable asset for Birdeye, She goes above and beyond even working around my crazy busy schedule. she accomplished getting my Google GMB page verified that no one has cracked with google but her. She is a 5 star employ!
Awesome customer service.
Glad I joined
Thank you for all your patience in guiding me through the in boarding process. You make it very easy and explained things so well. So happy with Birdeye and the technical explanations. Thank you to Hitesh Yadav.
THE best platform for online reputation building for your business - no matter the size !Use Cases and Deployment Scope - We are a small Self Storage Company comprised of less than 25 employees. Birdeye helps us manage our online reputation in a lot of ways that saves us time. From providing us an all in one platform to see reviews and review requests to automatically sending them to tenants after they move out - its saves this small business a lot of time.Pros - Condenses everything I want to see at a glance one 1 page -Their new AI features are really nice -Managing reviewsCons - Some minor inconsistencies within the UI. Particularly pages where the menu is collapsible and places where it isn't.Likelihood to Recommend - I genuinely couldn't think of a better platform for our online reputation needs. Birdeye just fits so perfectly with our processes in the self storage industry and with the systems we use. For example, there's been a lot of times where tenants moved out and had a great experience and have expressed a desire to tell management how good of a job we are doing. It's nice to be able to follow that up with Birdeye and provide them a link where they can leave a review - instead of telling me where they can and have them jump through hoops to do it.Return on Investment - Online reputation building -Increase in tenants -Larger footprint in the digital spaceUsability - I feel that it is easy navigate through both the website and app. The UI is mostly consistent throughout as well and it is not frustrating to use. I also really like the dashboard and the information it provides 'at a glance'. It makes it easy to track communication, reviews, requests and leads.Other Software Used - storEDGE by Storable
Shraiya has been very helpful and patient in the training and onboarding process. She made everything very easy and was a pleasure to work with!
Good luck
So far birdeye has delivered what they promised and Ritika especially has helped massively with the entire process of setting it up for me. Thank you
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Very impressed with the services that they provide and the onboarding process!
Excellent experience
We just completed our 3rd onboarding session with Akash and he did an awesome job. Birdeye really wants to make sure you are familiar with what all their program can do. I will update after we have been using it for a while.
Great customer service which is super important to my business. Great from start to finish!
GREAT EXPERIENCE THANK YOU!
Birdeye is very professional and has helped us tremendously with our business. A particular shoutout to Abhyuday Banerjee, our onboarding tech genius who is competent, patient and kind.
Mahak is excellent at taking her time and explaining everything at a pace even an old dinosaur like me can understand. Please do not hesitate to engage Birdeye and especially Mahak!!!
Amazing sales and onboarding experience! Thank you!
Activating permanent monitoring of our social media accounts Pros: Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently. Cons: Everything is easy with Birdeye after successfully integrating with all the social media platforms we use. Overall: Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.
Quality Reviews Equals More Customers For Your Business!Use Cases and Deployment Scope - I use Birdeye daily for all of my clients that I work with! While working with over 100 clients, Birdeye is fantastic for keeping track of any negative reviews that come in so that the business owner can respond quickly in a professional manner, as well as leave responses to all the positive feedback that a business receives. The ease of use for sending out review requests from a marketing standpoint as well as from a consumer standpoint is untouchable.Pros - Review requests being sent out -Receiving quick feedback in regards to any negative reviews -QR Code Generation, clients love to place these on invoices or in there place of business for another opportunity for a reviewCons - Report GenerationLikelihood to Recommend - Birdeye is perfect when you're working with lots of clients, reviews being the life blood of most businesses this is something that needs to be of top importance. Unless you are only working with a handful of clients, you need a system in place!Return on Investment - Return on Investment -Higher Rankings on Google! -Quality Reviews Equals More Customers For a Business! Everyone checks reviews before making a purchaseUsability - Birdeye's interface is simple to use! As with anything it takes a little bit of learning but the impact that consistent reviews brings a business is beyond worth it. When you can meet with a client and show them tangible results you are creating a win-win-win situation for the customer, business and marketer!