4.9
7769 reviews75 reviews have no rating
Helpful For Reviews Pros: Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. Cons: The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for. Overall: Overall, we are really pleased with what we are getting with this tool and plan to continue using it.
Samantha Flynn's Review Pros: The ease of the platform set up. I also really like the social media scheduler with AI capabilities Cons: Cannot input graphic into email campaigns. App is not very robust. Overall: I really appreciate the IT team. They are always helpful and willing to teach!
Shubhang Trivedi was wonderful during the on-boarding process. Held my hand as much as I needed him to! Super impressed with Birdeye as a whole!
Birdeye has been a great tool for our business Pros: We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too. Cons: We would have liked to see a few more options in reports. Overall: We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.
Birdeye has been wonderful. They helped me understand and integrate the programs. I love the ability to obtain and manage leads, manage social media and handle payments all in one place.
Appointment with Clements Dental yesterday came as close to being enjoyable as a dentist appointment can be. The staff were all nice and friendly plus upbeat and funny. Helped me forget what I came for. Dr. Clements did a great job with two fillings and repair of another tooth that was bothering me. Today I have no side effects or soreness and can't tell I was there.
Awesome team to work with!
A great tool for agencies looking to accelerate their growth Pros: Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. Cons: Some integrations take longer to set up, but support is there every step of the way with updates. Overall: Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.
I was completely impressed with the professionalism and customer service. Hitesh took the time to make sure all of my questions were answered. I highly recommend this business.
We had a great onboarding experience with Ishika, Shraiya, and Hitesh, company is easy to work with and provides a valuable service
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients Pros: AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations Cons: Cost. This product comes at premium price. Overall: Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.
Why Birdeye Is The Best Pros: It is very helpful for payment processing It offers great reputation management comes with a live chat feature Cons: Well, Birdeye has lived to its promises and no issues.
Highly Recommend! Pros: As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. Cons: The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock. Overall: I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.
My experience with the Review Reputation Platform from Birdeye Pros: The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing. Cons: more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
Birdeye has been a great tool for our business We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better. PROS We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too. CONS We would have liked to see a few more options in reports. REASON FOR CHOOSING BIRDEYE We had a better experience with the demo, and the sales people at Birdeye. REASONS FOR SWITCHING TO BIRDEYE They were charging too much and became difficult to work with.
Samantha Flynn's Review I really appreciate the IT team. They are always helpful and willing to teach! PROS The ease of the platform set up. I also really like the social media scheduler with AI capabilities CONS Cannot input graphic into email campaigns. App is not very robust.
Why Birdeye Is The Best PROS It is very helpful for payment processing It offers great reputation management comes with a live chat feature CONS Well, Birdeye has lived to its promises and no issues.
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses. PROS AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations CONS Cost. This product comes at premium price.
A great tool for agencies looking to accelerate their growth Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides. PROS Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access. CONS Some integrations take longer to set up, but support is there every step of the way with updates. REASON FOR CHOOSING BIRDEYE Birdeye was a more complete solution for us as an agency. REASONS FOR SWITCHING TO BIRDEYE Features. At the time, Birdeye had more features.
Highly Recommend! I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top. PROS As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice. CONS The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock. REASON FOR CHOOSING BIRDEYE Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.
My experience with the Review Reputation Platform from Birdeye PROS The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing. CONS more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
Helpful For Reviews Overall, we are really pleased with what we are getting with this tool and plan to continue using it. PROS Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information. CONS The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.
Great system and very easy onboarding process. We are definitely happy with the results we are seeing!
Shraiya is very knowledgeable and patient with us - we highly recommend her to anyone looking to increase their exposure and business success.