4.9
7853 reviews75 reviews have no rating
Great Platform!Use Cases and Deployment Scope - I work with Birdeye every day and Birdeye has been a great benefit to my everyday routine. Not only do I love the addition of AI but my clients love the new feature as well! I am excited to see how they grow the AI compatibility in the future to help benefit us more!Pros - Review Responses -Review Requests -AI integrationCons - Support Cases -communication -Branding capabilitiesLikelihood to Recommend - I absolutely love being able to set up auto responses for my clients. Any clients who aren't using the auto responses are using the AI feature to respond to their own reviews!Return on Investment - Chat Feature -Review responsesUsability - Overall Birdeye is a very user friendly plaform. I do wish some areas behind the scenes (settings related) were easier to access and make changes to.Other Software Used - Uberall, Whitespark Local Rank Tracker
Great for small businesses looking to build their online presenceUse Cases and Deployment Scope - We use Birdeye for review management of 100s of small businesses across the US. This allows us to help them with overall review management of their businesses and help them gain visibility overallPros - Support / help for any questions -Integration of CRM for review management -Easy to use platformCons - A few more analytical features -Making sure all reviews are pulling from important review listings -Easy to downlod PDFs from reviewsLikelihood to Recommend - It is well suited for those trying to build their businesses online and gain visibility and build their presence. It also is great for businesses that get a ton of review organically, that way you can monitor for negative reviews and make sure you are addressing themReturn on Investment - Improving star rating on google -Creating a review strategy to increase businessUsability - It is a very easy to use platform that is very straight forward depending on how you plan to use this - support is also very helpful if there is questionsOther Software Used - Whitespark Local Rank Tracker, Uberall
I recently had the chance of working with Shuubhang Trivedi, and I couldn't be more satisfied with the service provided. He was incredibly helpful throughout the entire process, ensuring that everything was set up perfectly. Thank you for your outstanding service!
Very happy with this software, it has helped me keep a schedule with our social media posts because it has simplified the process and assists me with posts ideas and content. I can now schedule weeks at a time and add a great variety of posts on multiple platforms at the same time. It also keeps track of all the messages from every platform in one spot which is such a time-saver and makes sure we don't miss a message. I also love how it has helped us get more reviews with automated follow-ups to our clients. Great investment for our business!
Fantastic platform to increase productivity!
The best tecnical suport we have received . !!!we are very grad!
Awesome service, this has changed my business in major way. Pragya was super awesome in my onboarding , she is great for the company!
Birdeye to the rescueUse Cases and Deployment Scope - We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communication from our website and Facebook. With Birdeye's support, we were able to quickly respond to employees, potential customers and current clients. The tools aren't cheap but they have seemed worth the cost.Pros - Client Reputation -Chatbot -Customer ServiceCons - Price -Online contact information -Contract renewalsLikelihood to Recommend - If you are in need of increased client or employee reviews, Birdeye is a great resource. Not only will they set you up with the service, they will help you execute on the plan. They will keep you accountable to using the service and executing the plan as well. Chatbots are good as well but there are cheaper services now.Return on Investment - Improved Client Communication -Increased SEO -ROI has been solidUsability - The user interface is not difficult and the onboarding process is pretty helpful. Their customer service has walked with us the entire time and makes sure we have what we need when we need it.Other Software Used - Fieldwire, Foundation
Birdeye is a must for medical and dental Google reviews!Use Cases and Deployment Scope - I use Birdeye daily for my clients for listings management and reputation management. But there are even more features that I will likely use in the future. Birdeye is the only reputation management that works well with medical and dental software systems. Highly recommend!Pros - Reputation management -Listings management -Integrations -AI automated responses -Widget for showing reviews on websites -Streamlining brands to look congruent across the webCons - I can’t think of any improvements!Likelihood to Recommend - My client is a dentist and finding reputation management to work with his CRM was a nightmare. But Birdeye integrated flawlessly and the support was amazing from Birdeye setting it up!Return on Investment - It allows our agency to offer more for clients -One client has over 85 reviews! -One client doubled their reviews in six monthsUsability - After using it once or twice, I’ve been able to navigate it easily.Alternatives Considered - Yext and HubSpot Marketing Hub - Birdeye is easier to use and works well with medical software
Thank you BirdeyeUse Cases and Deployment Scope - We use Birdeye for online reputation management. Birdeye is able to consolidate all of our multiple locations and providers into 1 database so it is much easier to respond to all the reviews and inbox messages that come in. Birdeye is able to save our organization time by allowing us to view all of the reviews and messages in 1 place rather than having to view each listing on each platform individually.Pros - The Birdeye Platform is very easy to use -Gives us the ability to respond to current and potential patient questions in a much faster manner -Customer SupportCons - I wish they provided Spanish translations for our auto responses to reviews -I wish Birdeye Social was included in our standard contract and didn't require us to pay more to use this feature -In the past, there was lots of personnel turnover, but it has been much more stable latelyLikelihood to Recommend - For businesses that have customers or clients or patients with several different locations, Birdeye is essential to help with the reviews and messages received through Google and other platforms. For businesses with only 1 single location, Birdeye could still be useful but wouldn't be as essential as it would be for other businesses.Return on Investment - Our Google review volume has gone up over 500% since starting with Birdeye -Our Google rating has gone up from a 4.3 to a 4.5 since using Birdeye -However, we have had situations where some providers are already too busy and we couldn't accommodate new patients found by Birdeye and GoogleUsability - The Birdeye Platform is very easy to learn and use. All of the features are instinctive and users are able to learn the system quickly and without much, if any, outside help. We only had brief exposure to the Birdeye social feature, but it was also very instinctive and easy to use.Other Software Used - Microsoft Teams, Dropbox, Google Business Profile
So far so good.
Great tool for any business owner!Use Cases and Deployment Scope - Birdeye is a partner with my agency to help us help our clients facilitate reviews for their businesses. I use Birdeye every day to send out requests, pull reports, and overall present my clients with their current online reputation.Pros - The technology is great -They are constantly coming out with updates and new functions -They make the entire process easy and user friendlyCons - Sometimes support is unresponsive for weeks -Providing more feedback as to why a client may have failed the 10DLC form -Being able to turn off messaging without contacting supportLikelihood to Recommend - -This tool is great for any small to medium-sized business that is working to help grow its online reputation -Anyone looking to get reviews -Anyone looking to get reviews through multiple different scenarios -Anyone who wants to be more hands-off and have something done for them -Anyone who wants to be more involved or choosey in who is being sent requestsReturn on Investment - Helping to facilitate reviews -Helping to deter people from writing bad reviews -Sometimes reviews aren't posted to GoogleAlternatives Considered - I have not used any other product similar to BirdeyeUsers and Roles - -Helping to gather reviews for small to medium sized businesses -Sometimes using the inbox and messaging function -Replying to negative reviews to help maintain a positive reputation for our clientsSupport Headcount Required - We don't have any in house support but we Birdeye support has been very helpful whenever we have issuesBusiness Processes Supported - Review generation -Negative review alerts -Replying to review given both positive and negativeInnovative Uses - the QR codesFuture Planned Uses - the new AI features are really interestingLikelihood to Renew - I think it is a good tool overall, there are some hiccups but what program doesn't have them. I think we should be notified of more things, specifically broken integrations. There have been instances where I don't notice for MONTHS a client it's having requests sent out because they are organically still getting reviews.
There is a lot more involved than I first realized and it has made my business communications between all platforms a lot faster, easier, and more accurate. Onboarding was very detailed and Hitesh was very detailed with us.
Everything promised was fulfilled.
On Boarding was very good. Ritika was extremely helpful
Great experience! Pragya has been amazing through the onboarding process!
Birdeye makes it easy to get those 5 ??reviews from my customers!
Easy. Helpful. Reliable. What else can I say!
BirdEye is a great service for our business
I am very much greatiful to have joined birdeye. I have had an excellent experience this far. I highly appreciate Mr. Hitesh to have led me through onboarding process. He is pantual, patient, clear in explanation and he seems to love what he is doing. Due to that it is easier to gain from him on the informkation he imparts.
Karan was amazing and helped so much with our onboarding process. Highly recommend Birdeye.
Jaya was great during the onboarding experience! She was very helpful and explained everything very thoroughly.