4.9
7813 reviews75 reviews have no rating
When the “Please Review Us” pop-up popped up when I logged in, I couldn’t resist leaving honest and candid feedback of the app. Is it perfect? No. There were some navigation and ease-of-use issues that were mostly a nuisance but worthy of mentioning in a review, so I did. What I did not expect was the personal handling of the situation by a real living and breathing human being. At first I thought the voicemail follow up was just a canned response but over the next few weeks, Birdeye rolled out an update that legitimately addressed some of my concerns and they reported working to resolve the others. I am blown away at this level of customer service and human interaction. I wish that the telecom and insurance companies would pay attention to how the grown-ups at Birdeye are hitting it out of the park.
Will NOT be renewing Pros: it was very Easy to use Before latest Upgrade.. Cons: The new upgrade is NOT user or employee friendly.. Overall: The new Upgrade is not user friendly... I get emails and or a text every time we send out a review request.. finding the review request button is now difficult.. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day..
The customer care representative was very efficient is resolving our issue and immediately took action on the problem.
So far so good!
Great service and a solid product !!
"Love this!" What do you like best about Birdeye? We have 60 different properties and each of those have at least 3-4 marketing channels. Having birdeye has really streamlined being able to get back to customers reviews quickly and also offers some possible automation option. Our managers struggled with getting reviews but with birdeye sending out the requests automatically, it has taken a huge burden off our team. What do you dislike about Birdeye? Some times our connection to our marketing channels in birdeye stops syncing. This seems to happen when those marketing channels update, causing birdeye to notify us of the disconnection What problems is Birdeye solving and how is that benefiting you? We have saved so much of our executive team, and managers time by adding birdeye. each user gets one email everyday with all of the reviews from the previous day with a breakdown of how many reviews received, amount of stars and then what each review said. Making it very easy to find what you are looking for and what needs to be responded to. Having the reports has really showed us how well our properties are doing. The review requests also look very professional to our customers and makes it very easy to leave a review on whichever review site they prefer
Thank you so much for your excellent service.
Always the absolute best support service. Wish I could use the team for all my products. the support staff is a big reason I continue my relationship with Birdeye.
"Very safe software." What do you like best about Birdeye? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike about Birdeye? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering Birdeye: Please use BirdEye firmly. It is extremely convenient and user-friendly. What problems is Birdeye solving and how is that benefiting you? It was difficult, because the whole process was complicated and disadvantageous for our customers to write client reviews. We also solved the issues that have discouraged consumers from writing reviews by being able to send a direct link. The number of reviews left has increased enormously.
Rosalind Weiner was extremely helpful in guiding me through the feature and usage of BirdEye through the several calls I made. Very professional and thorough making it easy to implement the system. Thank you.
really worth it and useful. Easy to use and a must for any business
Great company, highly recommend!
Reviews with BirdEye very important to reach our patients and Birdeye allows us to text message. Pros We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients. Cons I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances Reasons for Choosing Birdeye Better text messaging and handling of our reviews
Needed support from BirdEye to fix an issue. My call was answered on the 3rd ring, service tech was very nice and knowledgeable and fixed this issue in minutes. These guys are great!
BirdEye Really Helped Our Company Get Reviews And More Business I'm happy to report that our experience using BirdEye has been Terrific! We are thrilled at all the feedback we have received after using this software. Pros The software really helped to get feedback from our customers. Our Google reviews have significantly increased since using the BirEye Platform Cons The software has been very helpful and I have not found any Cons or Flaws with this system.
Complete suite to build and boost online presence Pros 24 Hour Customer support Has almost all tools to boost the online presence for a business. They provide free quotation Cons Haven't noticed any glitch so far. I think its all good.
Good job
"Birdeye Works" What do you like best about Birdeye? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike about Birdeye? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering Birdeye: Birdeye is a great system and I recommend it to anyone What problems is Birdeye solving and how is that benefiting you? We have managed to increase our star rating tremendously with Birdeye
Love working with BirdEye. Things work seamlessly and easily. We are getting a lot more reviews since we started using them.
"Birdeye - Ellada Studio" What do you like best about Birdeye? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike about Birdeye? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering Birdeye: DO IT! What problems is Birdeye solving and how is that benefiting you? Instant reviews, lack of reviews is the problem that we solved.
Easy to Use, Flexible Pros: Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in. Cons: Using a third party software for installation, but they've fixed that.