4.9
7935 reviews75 reviews have no rating
Love it! Pros: An easy to use, everyday kind of software that is great! Cons: The ability to respond back to Google reviews directly from emails should be implemented. Overall: The company and the employees all go out of their way to do exceptional work!
Looking forward to everything that Birdeye can do for us. Onboarding process was excellent. Nick was very patient with me in the training process and has promptly returned any question or concern that I have presented to him.
Colette and Celesta was amazing John and Bilal in Respiratory was great motivating my Father. Steven Thibault was very great calming me down in a tough situation. Monica was a great RN keeping my father on track. Lisa Mitchell LPN was great too. The Patient Care techs was awesome as well.
Always available to help with all of our concerns, thanks!
Great job! The setup was easy and we can't wait to start using it.
great customer service
Useful but not necessary Pros: I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye Cons: For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays). Overall: When I had one unfair, poor review I tried to work with customer service to mitigate the effects and they were not as helpful or proactive as I would have expected.
Great on-boarding process and the software seems to be really beneficial and easy to use. I am excited to start and see how it goes! Excellent customer service!
We have had Great customer service with Birdeye!
Set up was fast and easy! Can't wait to see how this impacts our business and our online presence.
Great help and patient. Learned a lot and the guys were great!
Sahil did a fantastic job with setup and training. I feel confident using Birdeye and can't wait to see the results.
Good customer services and very professional people
Feature-rich, flexible, competitively priced review platform. OUTSTANDING customer service. Highly recommend (and already have recommended, personally, to several businesses.)
very useful Pros: This software provides very useful customer information Cons: I do not have any negative comments about this software
Excellent product & customer service.
Very Good Customer Service for support calls. Their on-boarding team was very helpful too especially Sunaina who helped me with on-boarding
Would recommend. With being a business owner and trying to do everything it was great to have them help with keeping up with the reviews. It will ease some stress to have some helpers! Definitely worth it
As a small business owner it's tough to spin so many plates in the air. There's so much to keep track of, but making sure our clients are happy isn't a problem because I've got Birdeye!! Since I've started using them, I've gotten 94% increase in my Google reviews. I highly recommend you give them a try!!
BirdEye is a great way to effortlessly connect with customers for reviews!