Our reviews
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4.9
7676 reviews75 reviews have no rating
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Customizable As Per Our Needs And Great Customer Support Pros: The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly. Cons: They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure. Overall: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
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Ujjwal was amazing! He guided me through the steps to send out my failed text. Super responsive, thank you!
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Fast and effective
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Piyush was very knowledgeable and professional
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Debajnan was very helpful and quick to get me a resolution
- j
Great way to manage reviews! Pros: Manage reviews across multiple platforms and systems. Very easy to request reviews via email or text. Cons: Can be difficult to get social media connected to the platform.
- j
Great response time and very courteous. Thanks!
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Thanks for being available quickly and taking your time to help me. Great communication. Thumbs up to Prashant, Manav and Rupesh.
- c
My guy was awesome! He walked me through the system in a matter of minutes. I learned a lot and we went through exactly what I was looking for.
- t
Great job. Quick solution.
- r
Very straightforward answer to my question. Needs were met. Representative was friendly.
- k
excellent service and very friendly!
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Gulshan is the best!
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She was superior and very knowledgeable
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It was great to be able to chat and resolve the issue instead of waiting on the phone!
- j
Avinash is always helpful and provides very simple, user-friendly instructions for all our clients, especially those who are not tech-savvy. He is a pleasure to work with!
- l
Girish Pacherwal was a great help, and the problem was resolved swiftly and smoothly. Excellent work.
- r
Souryyajit is the best! He was very clear, decisive, courteous, competent, understanding, patient, & very well spoken during our meet.
- t
The rep, Piyush, was quick to identify our problem within the Birdeye technology, explaining it to us as well as showing us on the platform his findings. Further, he advised that in order to complete the needed solution he needed to have the on boarding team contact us to properly set up our new location. AND… he made sure we had his email address just in case we didn’t hear from the on boarding team, as we had already requested, via an email to our sales rep, an on boarding call however, it’s been several days and we have yet to hear from the on boarding team. Piyush gave us comfort and confidence that we would be taken care of. For that, we are so very grateful. ⭐️⭐️⭐️⭐️⭐️ To him!
- t
The rep has helped me very much. We were having a lot problems with our account meaning Google, Facebook and Instagram but he help med through all of it and it is now working.
- m
Ketan is always so helpful and takes his time.
- m
Debajnan was patient and diligently worked with me to find the solution to our account's problem. He was very responsive and diligently followed up with our ticket to work on the solution. He explained everything to me very clearly in a manner that I could understand, which I appreciated. Excellent customer service! Thank you Debajnan!