4.9
7932 reviews75 reviews have no rating
BirdEye is incredibly robust. There are a handful of features I do not like, but I'll explain first why I think they're great. They've got the templated review email down well. If you want to custom code, or change their templates you can, easily. Second, their customer service is great. Yes, they're most likely based out of India. That stated, all of their professionals are extremely knowledgeable and have been able to fix any issue I've had in hours at most. Last, Their client reps are incredibly quick to answer any questions you might have. For the things I don't like: I think their micro-sites (which pull from your generated information) are on-the-whole pretty low quality. 40+ sites you've never heard of and no one uses. It's a cheap and effective way to garner SEO presence. If you've got a compliance department which is strict, this will be a hassle, and it's better to close those down. Their software has so many "places" something could be. If you update a link, or add in a new template, be sure that you've checked every possible branch on where it could be. They use tiny font inside the dashboard, and sometimes the thing you're looking to update is easy (but just out of sight.) That said the software and service all seems great.
Easy to set up and use by both office and field team members
BirdEye Website Reviews Pros: The process for setting up BirdEye is very quick and easy, The BirdEye team has a very efficient onboarding process they they perfected. The set-up was easy, the overall product is intuitive. Cons: The only feature I'm missing is a report that tells me the # of reviews by star rating, by each agent requesting reviews, our use case is a monthly contest to award the agent with the most 4 & 5 star reviews each month. Overall: Very good software to work with, easy to use and outstanding customer support.
Great product! Makes the process of getting our client reviews much easier for our clients. Thanks!
Our experience with Bird Eye has been very positive. It’s extremely user friendly. I completely recommend this company.
Great xperience! Highly recommend. Jacqueline was awesome!
Birdeye is an awesome way to track activity for you and your business. Notifications are very timely. Excellent and rewarding way to assess value of services provided by your organization. Marie
I had a fabulous experience with the sales person who initially contacted me and an equally impressive one with our trainer. Both were responsive, thorough and knowledgeable about their product. We have seen a surge already in our reviews and we've only been up and running a few days! I highly recommend them!
Very happy with your service. It has really helped boost my Google reviews from just 3 to over 90 in just over a year! That has helped put my practice at the top of the SEO results on Google. Highly recommend!
Babette made this so easy. Love this !
Peter on Birdeye chat was awesome!! He helped me update my account to make sure all of my content was correct! I really appreciate the time he spent!!
Just went through Birdeye's onboarding, it was great!
Representative was extremely helpful an knowledgeable. The implementation was super smooth and easy thanks to her!
Bird Eye is amazing! Pros: Easy to use, quick responses from the support team Cons: There is nothing I do not like about the software Overall: Bird eye has helped me boost my business and bring in new clients from different avenues of the internet. Thanks Bird eye!
Every time I call customer service for BirdEye I get immediate attention and feedback. Each of the representatives have been able to assist me with very clear answers. I also receive a follow up email with any other issues that may need to be addressed.
Just getting started with birdeye. So far so good, very impressed with staff and on boarding process.
Bird eye has done wonders for our office! So many new clients from different venues reaching us online. Thanks!
Shaivya was amazing!!! Made the process tremendously easy and I was able to understand everything very clearly!!!
Dentist It’s very easy to use. It a great concept that anyone can do. They really made this for any business to get great reviews!
