Our reviews
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4.9
7682 reviews75 reviews have no rating
- s
- e
Extremely satisfied with Birdeye company. I work as a pediatrician and get new patients daily just through reading our reviews through Birdeye. I just wish we get informed by them sooner before a negative review becomes live online.
- d
I appreciate that BirdEye keeps an eye on our account and recognizes issues before we do! Karan was very patient, helpful and professional. We are receiving reviews again! Thank you!!
- m
Great experience and clear instructions. Thank you
- m
Well organized process for gaining customer feedback and responding to issues.
- y
The telephone connection could have been better; there was a lag in response on Babette's end (we have a landline, I am assuming VOIP on her end) during the call which was a little distracting.
- t
I had a concern, it was rectified. My suggestion: Next time, please communicate with customers as things come up and get changed. But it was fixed so thanks.
- g
you guys rock. especially Saurabh Sharma and Len Tau.
- a
GREAT TREATMENT I RECCOMEND THEM 100%
- u
Babbette was fantastic she is adept on the in's and outs of the platform and communicated that to the team with ease and a smile.
- n
The tech was very professional and resolved our issue in a timely manner, thank you.
- p
I have been working with support on a number of issues related to the product and one issue that relates to just one account. Everyone has been extremely helpful, however Ellen has been a standout. Her follow-up is what I expect from a professional company, and the same attention to detail that I afford my own clients.
- a
- a
- r
nothing, he was very helpful
- r
Ryan Sipes was our sales representative. He was very patient. In the beginning we were paying phone tag and emailing each other. I had many questions before deciding to go with Birdeye and he patiently addressed every single one of them. After he signed us up for Birdeye, Ryan said that we could even call him if we needed anything before our training phone call. This was a wonderful initial experience with Birdeye and we are very excited to use the Birdeye software to increase our business!
- s
The customer support rep demonstrated complete knowledge to address the question that I presented. He communicated the answer clearly, and made sure that I understood, and could reference the answer again in the help section if I needed a refresher.
- a
We’ve only been with BirdEye for a couple of weeks, but have already seen an increase in our online reviews. The website is easy to navigate and the support has been excellent. We are pleased.
- t
Very professional
- j
We here at Blue Raven are new to BirdEye. I've been asking a lot of questions and everyone has been incredibly kind and helpful. My experience working with everyone on every question has been 10/10.
- r
So excited to work with BirdEye!
- m
I just want to thank the individuals that helped me. They were patient and willing to work with me.
- d
Support team is great. Functionality is lacking that we can't layer filters to help sort contacts or duplicate / see who was contacted in previous campaigns. In my example I needed to resend a text campaign to contacts that I originally texted last week. I couldn't duplicate the old campaign, and I couldn't sort out the list by 2 layers (awaiting contact review plus campaign tag)
- j
Always a pleasure - staff exceeds daily!
- j
Professional, friendly, prompt, excellent customer service