4.9
7849 reviews75 reviews have no rating
Birdeye ReviewUse Cases and Deployment Scope - I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows me to notify the business right away. I also love recommending the QR codes and sharing reviews on social media platforms and the Google My Business page. Another cool feature I like to use is AI features throughout the software.Pros - QR Codes -Tracking -Notifying of negative reviewsCons - More colors for review platform -more options of designs for posting reviews on social media pagesLikelihood to Recommend - Best suited for stay on top of reviews that come in, where they are placed/being tracked, and how responsive we can be about the reviews that come in. Allows for connections of listings where reviews can be shared, like Facebook and Twitter.Return on Investment - allowed for more people to trust the business -higher rankings in Google searchesAlternatives Considered - N/A
Love working with Birdeye for our roofing business. Very easy to work with!
Thorough on boarding and very clear on every aspect Love bird eye system
Everyone was so helpful, from the sales support to onboarding support, I felt fully informed about the product and how to use it. The Birdeye app and website dashboard are easy to use and intuitive. I love the product and the additional features like AI responses to reviews that are professional and warm. I highly recommend Birdeye!!!
AMAZING!!! Would really recommend this company to everyone
The on boarding experience was easy and well explained. It was a great experience!
I had the opportunity to work with Hitesh, and I must say that he exceeded my expectations. Throughout our collaboration, he proved to be highly adaptable and accommodating, making the entire process smooth and effortless. I truly appreciate his flexible approach and willingness to go the extra mile. I am eagerly anticipating the outcome of the strategy that Hitesh helped implement. With his expertise and dedication, I am confident that the results will be outstanding. I am grateful to have had the chance to work with someone as professional and easy to work with as Hitesh.
Pragya Awasthi, has been amazing at helping me with learning Birdeye. It’s a pleasure to talk with her. She’s super knowledgeable and supportive. I really appreciate her time.
Our journey with Birdeye has been nothing short of outstanding. As a small family-owned business, Nitro Crew Wheels & Tyres sought a tool to enhance our communication with customers, and Birdeye surpassed our expectations. Led by Dinh Mai, the Birdeye team showcased exceptional professionalism and expertise from the start. They streamlined our communication channels, facilitating seamless engagement across various platforms. Their meticulous attention to detail and commitment to quality were evident throughout the process. Thank you team. 👏
I recently used the Birdeye walkthrough feature, and I must say I was thoroughly impressed. The step-by-step instructions were clear and easy to follow, making it a breeze to navigate.The walkthrough also provided helpful tips and tricks along the way, which I found to be very useful. Also, Krishna and the team did a very good job in assisting us.
Karan did an amazing job helping us set up our account. He was extremely patient, thorough, and kind. We need more people like him in this world!🙂
Great software company! Easy to work with, and very helpful to grow your business!
Excellent on boarding excellent service very happy with the product so far
Great Customer Service and Very Informative on how their system works. Got step by step guidance on how to navigate Birdeye.
Shraiya Bansal was very helpful with onboarding. She made the whole experience seamless. I highly recommend her. The Birdeye dashboard has been a great tool for my business.
Karan is awesome at his job, and as a human. He explained Birdeye in two sessions during Onboarding to the degree I feel confident in how he trained us and going forward how productive Birdeye will be. We signed up. It took us two lazy weeks to get things going. In one short week We bumped up five reviews so I see the power in the tools.
Great software for any small business Pros: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Overall: My overall experience has been great and I would highly recommend it
Review Management Simplified Pros: Ease of use, customizable campaigns and incredible customer support! Cons: Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
Great staff and the amazing features for helping business grow.
Birdeye Platform Review Pros: Everything is in one place and there is a suite of products that can make everything all-encompassing. Cons: Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. Overall: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!