4.9
7812 reviews75 reviews have no rating
BirdEye - Be Found, Be Heard, Be Chosen, and CommunicateUse Cases and Deployment Scope - We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!Pros - Manage reviews from monitor to promote to ask for or acquire reviews -Unified communication Inbox -Social module -Mass texting, one on one texting, two way textingCons - Better email -More APIsLikelihood to Recommend - Most businesses fail at communicating with their customers and Birdeye makes that process easy and beneficial for both the business and the end client. Every business that collects email and cell that deals directly with the public can use Birdeye. We feel just about every business can find Birdeye as a benefit so not sure where the less appropriate applications would be!Return on Investment - We have continued to grow each year even during COVID -We have grown 20% every year and have a 88% retention -Birdeye becomes a way of life for the end users and as Birdeye continues to add products it makes it harder to leaveOther Software Used - Uberall, Zapier, Apple Keynote
Birdeye is A Must For Managing Your Business's Reputation!Use Cases and Deployment Scope - My company works with 1000s of businesses and we utilize Birdeye's software to ensure that we are successfully managing their reputations online and helping them to increase their ratings across review platforms. I work with around 100 clients myself and they are all thrilled with the results they get through integration with Birdeye. One of my favorite features is the ability to create templates for automatic replies to customers. This helps us to engage with our clients' reviews whether they are positive or negative. I highly recommend Birdeye!Pros - Customer Service -Ease of use -Advanced TechnologyCons - More branding and marketing optionsLikelihood to Recommend - Birdeye has always been super useful for pretty much all of my clients who don't have time to focus on asking for reviews or responding to them. The Birdeye customer service team is always there to help so we never have to worry about anything on our end. Ajay has been especially helpful with any inquiries I have.Return on Investment - Customer satisfaction which helps get our customers to continue returning to work with usOther Software Used - Uberall, Whitespark Local Rank Tracker
I just started using Birdeye this past month and it has been a breeze to set up and use. My implementation specialist, Mahak Gudwani, has helped me multiple times on setting up my review platform and again with my mass texting feature. She is easy to talk to and very efficient and knowledgeable!
Today, Mahak showed me how easy it is to create and edit social media posts across multiple platforms, and then to monitor for activity. BirdEye is really easy to use, and effectively connects my online efforts in one place.
Itishri was very helpful throughout the onboarding process. All of our questions were answered quick and efficiently!
My parents live at Oak Court Apartments in Republic, Missouri. They have lived there for over 6 years. They have a handicapped apartment with 3 bedrooms on the ground floor. The apartments are conveniently located close to Walmart, pharmacies, doctors, dentists, eye doctor and hearing aid office. A senior center is also close to visit and eat with other seniors. Republic has a new Amazon providing new jobs and encouraging new businesses. Republic is a close drive to Springfield, Branson and Lake of the Ozarks for fishing, boating, shopping and entertainment.
Birdeye is the best!Use Cases and Deployment Scope - I use Birdeye on behalf of my small business clients to gain reviews! The purpose for using Birdeye for my clients is not only to gain reviews, but to gain good reviews as well. The more reviews my client obtain, the higher they will rank on Google. Birdeye is a key component into helping my clients grow their small businesses!Pros - Easy to set up and account -Customer service -Fantastic marketing strategyCons - 10DLC set up was tricky -Faster customer service -Clear instructionsLikelihood to Recommend - Birdeye is well suited for a client who can integrate with their CRM system. It is less appropriate when integration is not an option.Return on Investment - Makes my job easier -Huge return on the company for working so well -Clients and employees love itAlternatives Considered - I have never used anything like Birdeye.Other Software Used - Uberall, Google Ads
Best Review SystemUse Cases and Deployment Scope - We use Birdeye for Review Management for Our Clients and Have seen tremendously awesome results with Google Reviews. Which in-turn help us in overall SEO services, and Google online presence. We have been using their integrations for Auto trigger reviews for clients and create a better experience overall. Also their support is very good and responsive.Pros - Reviews -Listings -Google Business Sync -IntegrationsCons - Listings -Booking Widget -ChatLikelihood to Recommend - I would highly recommend to everyone using Birdeye, Birdeye is a platform that helps businesses manage and improve their online reputation, collect customer feedback, and drive customer engagement.Return on Investment - PositiveAlternatives Considered - Podium - Cheaper, and have better support on Integrations Also keep on improvingOther Software Used - Semrush, Cloudways, HubSpot CRM
I would recommend Birdeye!Use Cases and Deployment Scope - I use Birdeye for about 100 of my clients. We use it mainly to get feedback from their customers. We have some insanely successful campaigns through Birdeye that have helped improve my client's SEO immensely. We also use it to reply to reviews. It adds a personal touch to their Google page and Birdeye makes it really easy to come up with responses and rotate through them. It saves my clients a ton of time.Pros - Allows Integration for hands off review requesting -Responding to reviews with AI -A great customer service teamCons - More client management systems to integrate with -More atheistically pleasing QR code optionsLikelihood to Recommend - I have clients who say they are too busy to sent review requests to their customers but they would get so much feedback if they did. The integration feature is by far the greatest thing they offer. This is the best for people who see a ton of customers in a week and my clients with less a week don't see as much success.Return on Investment - In the 2023 Local pack/finder ranking factors for Google, High Numerical Google Ratings (e.g. 4-5) was #6. This highlights the importance of the reviews we're getting through the system. It has directly impacted our SEO for the better.Alternatives Considered - It's way more modern and offers more options than Review Wave. It's much more user friendly.Other Software Used - Uberall, Whitespark Local Rank Tracker
Great Reputation Management System Pros: I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied! Cons: None really, I do think the site speed could be a little faster. Overall: My overall experience is that it has helped me and my clients out a bunch.
Birdeye a well-priced option for local listings management Pros: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. Cons: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. Overall: Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.
Best Product Out Pros: How easy it was to see residents responses. Cons: No cons. I currently love everything about the product. Overall: I would highly reccommend this product to all business.
Easily Mange Reveiws Pros: User-friendly Interface Intuitive design easily integrates with other platforms Cons: A little clunky for our application Mid-high price-point
So far Birdeye has been the best decision that I’ve made. I just wished that I would’ve used them when I started my business. Birdeye has helped me get double the reviews in one month make it simple to scan a QR code. I can’t wait to start using the referral feature.
I am glad i signed up with bird eye. Getting great results. Customer service is top notch. They have so many other features which can help you increasing your online visibility as well.
couldn't be happier with the experience I have with Birdeye. they are knowledgeable and really work with you.
Great Job in providing a review solution Pros: Results and accuracy as well as flexibility Cons: cost it is expensive and sometimes hard to learn and connect everything
Best in the Business Pros: I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it. Cons: Nothing. Everything is really good with this product. Overall: It's an easy-to-use platform to request and collect reviews from customers. I especially like the user-friendly interface and appreciate how easy it is for businesses to manage their reviews and respond promptly to customer feedback.
Great onboarding process. Shraiya was very knowledgeable and the platform is very easy to use. Great features
Had to add another review! Pros: Adding another review as my resident's state they love the BirdEye platform. Cons: None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful. Overall: My experience has been excellent! Much more user-friendly than say, Google review.
Shraiya was very helpful. Thank you!
Property Manager Pros: How user friendly it is. It allos easy utilization throught the product. Cons: I currently do not have any cons pertaining to the software. Overall: I have had a pleasant experience using the product and will continue to use in the future.
Great experience with all the staff from sales to onboarding. Very happy with service and the results would recommend them to everyone!!!
This was a great investment