Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7578 reviews75 reviews have no rating
- j
- e
- a
Excellent tool and even better service. Still get onboarding level support even after using the tool for a few months.
- c
Great platform! Very easy to use and we saw results in multiple new reviews within the first week or two From previous customers that we had not been able to get reviews from
- h
They make the review and communications process very easy for clients. Keeps an eye out for reviews across all platforms and great responses for each review.
- d
So far very good service and seems like customer service reps are very attentive and respectful
- e
- h
Birdeye has allowed us to keep in touch seamlessly with our patients. The features being offered now are empowering our growth and we are excited about what they will be developing in the future.
- r
Snehashish was incredibly patient and explained the birdeye features very well. Would recommend to anyone looking to expand their business.
- m
It was a successful and exciting experience with Mahmoud Almallalhi, who led the purchase process with wisdom and patience and answered all my questions clearly and patiently. I wish him success and thanks Guidance Residential for providing Islamic mortgage to a wide segment of people who want to preserve what they believe in."
- s
Perfect customer service and experience after one month already starting to see positive impact. Thank you so much
- s
I'm very satisfied with Birdeye services, Itishri Kakkar was great in the onboarding process and very helpful. Thank you for the whole team
- a
- p
A+++++ This is what I'd been looking for!!!!
- s
Wish i signed up sooner
- u
- a
Birdeye is an excellent app to get reviews from your clients. Very friendly to use. The support team is great!!!
- r
- d
Amazing company. Easy to work with and always answer any questions or concerns in a timely manner. They have helped bring more customers in the door than any other Campaign we've tried. Highly recommend giving them a try!!
- r
Always calling to make sure that everything is ok! I recommend this company!!!
- e
such a great company to work with!!!
- j
Why Get Birdeye?Use Cases and Deployment Scope - I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.Also for answering question with Live chat and Chat bot for auto response with our FAQ.Pros - Social Media Reputation Management -Mass SMS messaging and Mass E-mail message for Announcement -Survey and Review forms to send -Chatbot for our FAQ if the question are posted beyond office hours -Live Chat to help our customers question in real time -Listing our Company to over 50 sitesCons - Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly. -making the google monitoring refresh to automate force refresh at least twice a day? -making the requirements on sending thru SFTP be more easier so I won't get too much failed send.Likelihood to Recommend - Whenever we get a score of 8-10 for our survey. Birdeye is monitor that and if the score is in 8-10 they send a review to that customer automatically! which help us not to monitor every survey we get manually. They have so much automation function which is really great!Return on Investment - we get more customers now -we get more good reviews now -we know our customer wants through the surveyAlternatives Considered - Did not other products beside Birdeye. This was recommended to us by a friend of our CEO.Other Software Used - Microsoft TeamsSupport Rating - I have asked them for help many times and they act fast and very knowledgeable.Usability - Because they are very helpful. And easy to setup and use. All company needs a good reputation to flourish.
- b
As a Marketing Manager of a small business that is rapidly growing, it was a company decision to move forward on growing our reviews and lead sources. Birdeye has been a wonderful tool for us and we look forward to seeing the results as time goes on. Rishi and Himani were amazing during the on boarding process. We are happy to be apart of the Birdeye team!
- b
As a very small business, we sometimes get overlooked and not made a priority when it comes to tools for bettering our business and improving reviews. Birdeye has been a pleasant and overall easy experience so far. Jordan and Deepty have been super helpful and I appreciate their patience with me as a navigate this platform and learn the positive results it can provide. Thank you, Birdeye!
- a
Birdeye has been great! It’s easy to set up and maintain excited to see the results!