4.9
7935 reviews75 reviews have no rating
Loved our implementation rep! Babette was wonderful, informative, and had the best personality!
Albeit it took some time to resolve my issue, it was not left by the way side. Understandably the issue resolved around a third party - but to my welcome surprise BirdEye tech support stayed on it and came to me with a resolution. The tech support team is the most superior team I have dealt with at BirdEye and will keep me as a believer knowing they have may back! Thank you!
The customer service person I spoke with was very helpful and courteous.
Excellent customer service, clear instructions, got everything I needed resolved. Hold time to get to a rep was a little long and there was a lot of background noise wherever the customer service rep was speaking from.
Our Association has been affiliated with Manor for some time. We currently have a property manager that is spot on for all of our needs. He is knowledgeable and available. I am very pleased with the service we are currently receiving.
Quality Platform
My agent went above and beyond to help me. They called my on my phone to walk me through and also asked if I had anything else and I did but didn't have any information on it. He was able to walk be through finding an email then he checked, found the ticket number, gave me an update and give me a date I will hear back.
I will answer this question later when we start the actual work.
I was very impressed with Kyle, he really took his time and was extremely efficient showing me the whole process.
BirdEye is a fantastic! They are helping our company improve and grow.
The Rep that I worked with went above and beyond to help me take care of the issues that I was having. Thank you so much for having such a great team willing to take the extra step to make sure that all issues are resolved. So refreshing to have fast, reliable, friendly help.
Excellent service.... timely and accurate.
Exceptional Customer Service! The Representative that assisted me with my multiple issues was very friendly, fast, efficient, and willing to look into my issue and resolve it for me. Thank you so much for your help!
As always, terrific support. Thank you and we appreciate your service.
Birdeye is an excellent way to request reviews from your customers to improve your online presence. Birdeye's customer service is top-notch.
The Rep that I worked with was very helpful and kept me informed the entire time.
very helpful and showed how to fix the issue should it come up again
Birdeye Review - superior reporting - not at good though at reviews Pros: Reporting in this tool is top notch. Includes NPS scores. Cons: At a retail level it does not work nearly as well as our prior tool Podium. Birdeye lacks a Chrome Extension. We have discussed with Birdeye support and product management this key feature missing. They seem disinterested. We'll most likely move back to Podium when our agreement is up. Overall: Great reporting. Great support team. Lacking a key feature though (Chrome Extension). So we will most likely move on.
very timely and intuitive responses. Very helpful
I have had nothing but pleasant experiences each time I've needed to reach out to Birdeye with a question. Their no pressure sales approach is very refreshing.
The agent did a great job answering my question and even made me a video tutorial on how to address my issue in the future. Excellent customer service!
The representative was pleasant and answered my questions promptly. He was couteous as well.
Very friendly and helpful in understanding the way the system works.