4.9
7935 reviews75 reviews have no rating
So excited to work with BirdEye!
I just want to thank the individuals that helped me. They were patient and willing to work with me.
Support team is great. Functionality is lacking that we can't layer filters to help sort contacts or duplicate / see who was contacted in previous campaigns. In my example I needed to resend a text campaign to contacts that I originally texted last week. I couldn't duplicate the old campaign, and I couldn't sort out the list by 2 layers (awaiting contact review plus campaign tag)
Always a pleasure - staff exceeds daily!
Professional, friendly, prompt, excellent customer service
Very knowledgeable, walked me through the necessary steps to reconnect with Facebook. Was excellent at fact finding and follow through person. He called me today and asked me if now was a good time to respect my time at the office. I would highly recommend Birdeye!
Great Advice and easy explanation to all my questions. Thank you for all your help
BirdEye tech support is always very helpful!
Very knowledgeable and helpful
Got me exactly what I wanted!
I have been part of two implementations. I will say thank goodness I had Donald for the first implementation or the second might not have gone well. he simply brings an ability to 'read' his client and respond accordingly. It was great.
As always, no matter who I see at Sierra Dental, it is always professional, comfortable and a very welcoming atmosphere!
awesome service, very impressed!
My rep was great! Got the issue resolved lickty split!
So fast and so helpful!
Great Customer Support Pros: It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not. They work to make sure I get the full value of the software, as I sometimes forget about features or to send out review requests. Cons: Takes a while to get used to all the features when I don't have a lot of time to spend on it. Overall: Smooth and seamless.
Great people, great product.
It was a great implementation
Thank you Raj . you were polite , genuine and went above and beyond . you saw that there were all these positive reviews and comments on Charter Radiology but were not posted because patients either failed to give a rating or hit the wrong button . you went ahead and posted all those reviews on birdeye review site for Charter Radiology . thanks so much for your extraordinaire work ethic. wish you much success Dr Daisy Uppal
Very nice. Still new and loving it so far
Very patient & wonderful!!
After 3 people support people tried, Saurabh was able to solve my problem