4.9
7793 reviews75 reviews have no rating
Very prompt and helpful answering questions and getting me integrated into the platform!
Very timely & responsive customer service! Thank you!
The tech was tremendously helpful and had immediate answers for all of my concerns.
Akhilesh assisted me promptly, efficiently and solved my issue in a nick of time. I did not expect the situation to be resolved that quickly. I am glad I contacted you guys because this is a tool I use to perform at work, and I needed it badly. Thank you so much
Great followup and follow through, they dont just assume everything will happen as planned.
You went above and beyond and tested and followed up, didn't just assume.
This app and the support we get with any questions has been exceptional. Highly recommend.
The representative was helpful in confirming that no follow up SMS text messages are sent to contacts.
It is awesome to be supported by excellent customer service and a knowledgeable team- thank you BirdEye for living up to the hype
The support I received was immediate and very helpful. They answered my question and actually went above and beyond to help take care of me.
Superb birdeye
It is very nice to learn a new program with courteous communication- I appreciate the simplicity of the service and the knowledge of the support team
very responsive and helpful with my "newbie" questions
Tech support was very patient and helpful
Outstanding customer support and assistance at every step. They take the time to listen and the deliver what they promise.
After speaking with 1st Tony, then Babette, I feel this collaboration will really help our company achieve some much needed new goals. As we are still in the infancy stage, I can in clear conscience only give a 4 out of 5 star rating. If we were months into this, I would feel more comfortable giving a higher rating.
She was fantastic and helpful! Thank you!
Thank you , Rachel, for your knowledge and efficiency! I had great experience!
Informative and Concise.
We're loving this service! Our review process has been streamlined and we're seeing improved results. Thank you!
Great for my Business This has made the process of collecting reviews super easy for my office. Took a little time to get started because of some hang ups w my office software. Now that things are setup. I use the app almost daily! Please keep making updates to the platform! Your customers appreciate!
The best customer service is always at your fingertips! Thanks to Seepij for the quick assistance this morning & getting my frown turned upside down!!!
It was overall very helpful! I appreciate that the rep stayed online for several hours to answer a lot of questions and help me understand BirdEye tools better. I feel more comfortable navigating BirdEye and also am glad to know that I can get my questions answered in a timely manner.