Review Stars

Our reviews

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4.9

7616 reviews
5
7142
4
360
3
39
2
0
1
0

75 reviews have no rating

4.9
910 reviews
4.7
38 reviews
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  • a

    Very helpful and straight to the point.

  • n

    Great service, amazing time! They made me feel at home

  • n

    Mary was great!!!

  • j

    My advisor, Kyle, was great. Very knowledgable about the product, personable on the phone, and timely in the implementation. I would recommend him to other customers.

  • r

    Very nice communicator - thank you!

  • b

    Short of getting Google Maps as a choice as the image for a review shared on Facebook, everything is great.

  • e

    The customer service representative really knew his stuff! I appreciate the assistance this morning

  • e

    I learned about Sikkasoft with the representative. She was very courteous and spoke great English.

  • j

    Usually customer support from most companies gives me the run around and takes a week plus to contact me back with a solution. The person helping me, knew exactly what the problem was, took the steps necessary to fix the problem and contacted me back very promptly. I am very impressed. He is definitely someone you want to keep at your company.

  • d

    I was a previous account holder of Birdeye, , changed 5 months and am back for good. What a mistake that was. Kyle is awesome, very clear and efficient.

  • n

    Showalter did a great job on my roof. I will never use another company. These people are great!

  • j

    Awesome Pros: Makes reviewing and responding to reviews super simple. I like that you are able to differentiate from mobile sms review campaigns and email campaigns. Cons: The presence tab needs more work and functionality. Also there needs to be some sort of implementation with Yelp. Yelp is almost impossible to increase your score. Yelp features the majority of bad reviews and only cherry picks the good ones. I have 28 non recommended 5 star reviews with them and it drops my score terribly. Your software I would completely recommend to every person I know if only it could integrate with Yelp.

  • d

    Birdeye support is always so helpful!

  • a

    The representative was very knowledgeable and urgent in ensuring my request was processed. My expectations were exceeded from the moment I called to the follow up contact after the request was completed.

  • r

    I think you guys are doing great she was very polite

  • d

    Great experience outside of the actual issues with our call connection.

  • s

    The representative was polite and our problem was corrected quickly.

  • b

    We had a little trouble hearing each other but that may just be that I can't hear very well

  • a

    Very helpful and made sure I understood everything!

  • s

    Everyone is extremely nice and knowledgeable. Thank you for your superb support!!!

  • b

    A WONDERFUL COMPANY TO DEAL WITH!

  • t

    Representative was very polite and went out of her way to see if there were any extra measures she could take to help me with my request. Thank you!

  • c

    Superb!!! Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites... Cons: If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.

  • n

    Very happy with the BirdEye review program

  • d

    Took time to clarify things with me and stuck with me while I implemented them.