4.9
7933 reviews75 reviews have no rating
From the time I signed the agreement to the onboarding meeing it was about 2 weeks. I think this should be a couple days after. I understand you are busy, but 2 weeks is a long time to wait after signing a contract. We are pleased with the product so far.
The representative that worked with me today was very helpful. He showed me some tools that could answer my questions for now and in the future. I really appreciated the extra time he took to help me out today.
Birdeye helped our company a lot by making it easy to our clients to post their reviews on google and facebook .
I liked that he was on top of our system being down and he contacted us to make us aware.
The representative that worked with me today was very helpful. I appreciate the extra time he took to help me navigate the site to find the answers I was looking for.
Support dealt with all of my concerns promptly and all of the changes they made were flawless. Thank you so much!
My support lady is amazing. She shows that she cares. And in any business nobody cares how much you know until they know how much you care. Thanks!
Excellent knowledgeable and personalized service. Thanks!
Quick, helpful, knew what I needed and took care of it. Thank you!
Excellent Service!
Very excited on how smoothly the much needed process of implementing reviews into my company! Thank you!
Representative was very helpful.
I honestly didnt think Id get someone on the phone so i filled out an email ticket too. Not only did i actually get someone on the phone but she took the time to answer ALL of my questions and concerns. Jaw dropping! you don't find this level of customer support anymore. thank you!
Quick to help and great follow through.
I very much appreciate that every time I need assistance you are prompt and helpful. It's so nice to reach a person every time without waiting. I recommend Birdeye!
My business is rocking and rolling now thanks to the addition of BirdEye! I manage social media accounts, on line reputation and websites and with the help of BirdEye, Ive been able to significantly increase my clients ratings! Oh and customer support is AMAZING! Thank you!
So helpful, patient, and accommodating! Thank you!
Timely response, accurate information and I was able to get the problem solved effortlessly. Thank you!!
I really enjoy the way you all try to solve my problems and answer my questions. It's one of the best services that I received.
I really enjoy you all answer my questions and try to solve my all problems. It's the best services I received.
Love Birdeye! Use Cases and Deployment Scope - Birdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring. Pros - User friendly dashboard. -Great Account Management team. -Seamless review outreach. Cons - Nothing needs improvement; Birdeye's capabilities and system are miles ahead of their competitors. Likelihood to Recommend - Birdeye is well suited for growing your overall number of positive reviews and limiting the number of negative reviews posted about your company on the web. Birdeye is less appropriate for smaller businesses as the cost per location is higher than competitors. It makes sense when you have a multi-location business. Users and Roles - Marketing Return on Investment - Growing the number of reviews for all of our clinics which in turn has helped to boost revenue. Alternatives Considered - We have used Review Trackers however their review outreach is limited to only email review requests and not SMS messages like Birdeye.
it was a rocky beginning, we didn't get a call so I called in and there was some confusion... but he did great, answered all of our questions, and spent a lot of time with us making sure the program would work for our business, given it is a unique use case.
After contacting Customer Support I was called by one of their representatives within a few minutes. He kept me on the line until the problem was completely resolved and the update to our listing was live. After that they sent a follow up email with a screenshot of our listing to ensure it was done correctly. Great work!