4.9
7814 reviews75 reviews have no rating
very helpful support, resolved the issue, provided a better process for kicking out surveys in a one at a time manner, and grateful for the follow up.
Its been a ride Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews Cons: We have had some issues that have caused us to not receive reviews for periods of time due to issues with setup working with Birdeye Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through
they were very patient with me
Very Happy with Birdeye Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly. Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
Great Customer Service Pros: The software is very easy to use. I also love the design layout. One of the rep is wonderful to work with! Our office had questions regarding the program, He made a video demonstrating step by step how we can better utilize the software. Cons: I have only used the software a handful of times, so far I have no complaints.
Support was timely and provided a solution within 24 hours. Thanks!
I am very pleased with this company so far and I am excited to get started! Thank you
great follow up and communication Pros: ease of use and wide range of internet sites allows pain free reputation management. social media add on is a tremendous time saver for my team. Cons: have not come across a negative feature a or issue with the software. Overall: help with seo and provides research feature from existing clients for potential clients
Yes you did well. Excellent support team. Keep up the good work!
Phone audio "warbled" and sounded odd the first day (May 2) of the support ticket. But that might be my cell connection. Though the call had plenty of volume, I was sitting at one bar on my phone.
Customer service was quick and effiicient. Pros: So far it is very intuitive and easy to use. I really like the ability to aggregate my reviews. Really helpful to manage them and respond if needs be. Cons: Not sure yet. I just signed up a few days ago. I like to play around with it myself to become familiar before too much formal training.
I Love my rep Karan Gera!!! he is the BEST!!!!!!
Google has the public as it's interest,find webbing better,accessarys to help ones with no experience in web,any answer Google has, stars the limit imagine a Google rocket ,keep up the finding of employees choose wisely
I'm new to the service, and had a few questions about the feedback request process. They were all answered clearly and efficiently. Thank you.
Powerful and versatile customer service tool Pros: Integrates with Zapier. Versatile enough that I can literally refer contacts to just about any site to leave reviews, and even send iOS contacts to one site or multiple sites while Android contacts are served other sites, while email contacts are offered still another set of choices. Cons: Does not refer users to Yelp. Also, does not have built-in referral or loyalty functionality or even integrations. Does not do product reviews. This forces me to use multiple tools to offer all this functionality. Overall: SMS feedback generation. It is powerful!
Birdeye support is lightning fast!
BirdEye has been great! Pros: Really looking forward to this software allowing us to enhance our online presence and increase the number of our reviews. Really looking forward to implementing the software with my team! Cons: I am not familiar enough with the software to share any cons at this point. The software has been user-friendly so far.
BirdEye is the most successful practice building tool I have implemented. Highly recommended. Pros: After the initial set-up the operation is seamless and does not require constant user interaction. The system just works and helps us attract new patients. Cons: For us, we really do not have any complaints. The system is reliable and we have not experienced very many problems. Overall: Increased production.
I received a BirdEye email after a personal shopping experience, after some research, I signed up! Pros: The team at BirdEye seems to share our business ethos and are excited about helping us grow. I'm impressed with the ease of use and both the earnest and professional vibe that the follow up correspondence gives. Cons: I don't see any Cons up front, it seems that any issues I might have could be quickly addressed by rep and the BirdEye support team.
great chat and phone experience; support was friendly and patient Pros: the software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place Cons: I can't think of anything that I would change about the software because I am happy with it overall.
Very pleased with my ability to easily respond to and monitor 50+ business locations' reviews daily. Pros: Their robust reporting capability, specifically the feature that allows you to save reporting filters for future use. I also appreciate the sentiment check function in their review request campaigns that prequalifies reviewers and often bars disgruntled customers from leaving public negative reviews (instead reroutes them to a non-public feedback landing page) which boosts our star rating and online reputation. Cons: Due to third party restrictions, responding to reviews on sites like Yelp and Facebook often requires the responder to link out to the original review on the listing page and the login information often does not transfer, making responding to certain reviews a clunky process.
Good customer service. We just started today. Pros: What I like the most is that you can combine all the sites in one. I like the customer service. We will see at the end of the month how it goes. Cons: The software seems to be working fine. We will evaluate in a month from today, because we don't have enough information yet.
I use BirdsEye to get reviews from clients for a real estate company. Pros: I like that you can have all of the reviews in one place for the whole company and that you are able to view them easily on your computer. It's easy for the consumer to write the review too. Cons: Nothing as of yet! It seems like It is easy for me to use so I dont think anything poses an issue right now
Ok good okay
STAFF WAS KNOWLEDGEABLE AND ABLE TO ANSWER MY QUESTIONS Pros: ABILITY TO BOOST POSITIVE REVIEWS AND FILTER OUT NEGATIVE REVIEWS WITHOUT THE NEGATIVE REVIEWS ALWAYS ACTUALLY COMING BACK PUBLICLY Cons: PERSONALLY, I HAVE NOT USED THE SOFTWARE ( BIRDEYE ) ENOUGH TO FORM ANY NEGATIVE OPINIONS ABOUT IT.