4.9
7934 reviews75 reviews have no rating
The Customer Service rep Ritika Yadav was awesome. She was very helpful and patient.
outstanding customer service! very impressed.
My case manager, Ritika Yadav, was a pleasure to speak with this morning! She was extremely helpful, very thorough, and explained the process in detail for future utilization on my part... THANK YOU! Also, I greatly appreciated her diligence in contacting me. I am not always in the office and can be hard to reach at times. So I was grateful for the continuous points of contact. I appreciate all of your help today Ritika! Thank you all! Have a great Wednesday! Emma Hetrick Marketing Coordinator Legacy Dental
Very responsive and helpful to find resolution to our problem. Great customer service!
both Rosilyn and Tanmay were very helpful in getting the job done. great followup!
Our engineer did a great job with follow-up. Outstanding service.
Birdeye support is great. I just wish we have a designated account manager.
Very Helpful person that I spoke with! Very attentive. More Support people need to be like her.
great support as always! Thank you.
So nice and warm. Answered my concern very fast!
I have not had the follow up yet but over all very helpful and made sure that all of my questions were answered.
Very knowledgeable. Very patient. I feel Birdeye could be more active I'm following up with client account. Making it's working properly and sites are updated.
Amazing company. Service again I received on this call was very informative and helpful. Great job in assembling an amazing group of talented people.
Your employee that helped me was very knowledgeable, courteous and patient. Her name was Rutica!
I received great support today from Ashita. My main problem with being able to send BBB reviews was almost completely resolved. I've uncovered some minor issues I overlooked (my fault completely on this one) which I can reach out about to correct. Overall, I'm really excited from the resolution that Ashita and the Birdeye team worked on today. Thanks for the help! I'll get back in touch with Customer Support again in the future because they seem to be very supportive.
We are still new to BirdEye but everything seems to be great so far. Pros: The most appealing feature to me is the amount of customer support and detailed FAQ list making it easier to get started for first time users. Cons: The whole set up seemed a bit intimidating and overwhelming at first but once I got started I realized it was relatively simple. Overall: We are excited to see new Google and Facebook reviews.
Team did a great job explaining the programs features Pros: It is easy to use and that is the determining factor in my staff using it. They have already expressed their excitement to use it. Cons: I really don't have any complaints about it. I am just beginning to use it so I will let you know as I continue to use it.
Great Pros: So far everything. Thank you for such great service. I am looking forward to working with you on our promotion. Cons: nothing yet. I have only just started using this software and I am not familiar enough with it yet to make a statement. Overall: people have given us good ratings and reviews.
Very prompt and efficient. No wait time. Solved all my issues immediately.
I really appreciate the follow up call back, I was able to clearly understand my options that I have available with Birdeye. I really appreciate the professionalism and calling me back to ensure I was happy with the resolution. Thank you Araceli Ruffin Frontier Utilities.
Quick and helpful Pros: The way it lets me connect with upset users easily and discretely. I never have to worry that I've missed a response. Cons: The user interface could be more intuitive- specifically on setting up the competitor insights. It's great software. I would just recommend hiring some UX help.
Very helpful and straight to the point.
Great service, amazing time! They made me feel at home
Mary was great!!!
My advisor, Kyle, was great. Very knowledgable about the product, personable on the phone, and timely in the implementation. I would recommend him to other customers.