4.9
7932 reviews75 reviews have no rating
The customer service representative really knew his stuff! I appreciate the assistance this morning
I learned about Sikkasoft with the representative. She was very courteous and spoke great English.
Usually customer support from most companies gives me the run around and takes a week plus to contact me back with a solution. The person helping me, knew exactly what the problem was, took the steps necessary to fix the problem and contacted me back very promptly. I am very impressed. He is definitely someone you want to keep at your company.
I was a previous account holder of Birdeye, , changed 5 months and am back for good. What a mistake that was. Kyle is awesome, very clear and efficient.
Showalter did a great job on my roof. I will never use another company. These people are great!
Awesome Pros: Makes reviewing and responding to reviews super simple. I like that you are able to differentiate from mobile sms review campaigns and email campaigns. Cons: The presence tab needs more work and functionality. Also there needs to be some sort of implementation with Yelp. Yelp is almost impossible to increase your score. Yelp features the majority of bad reviews and only cherry picks the good ones. I have 28 non recommended 5 star reviews with them and it drops my score terribly. Your software I would completely recommend to every person I know if only it could integrate with Yelp.
Birdeye support is always so helpful!
The representative was very knowledgeable and urgent in ensuring my request was processed. My expectations were exceeded from the moment I called to the follow up contact after the request was completed.
I think you guys are doing great she was very polite
Great experience outside of the actual issues with our call connection.
The representative was polite and our problem was corrected quickly.
We had a little trouble hearing each other but that may just be that I can't hear very well
Very helpful and made sure I understood everything!
Everyone is extremely nice and knowledgeable. Thank you for your superb support!!!
A WONDERFUL COMPANY TO DEAL WITH!
Representative was very polite and went out of her way to see if there were any extra measures she could take to help me with my request. Thank you!
Superb!!! Pros: Ease of use. The entire software is very easy to use and easy to post to your social media sites... Cons: If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.
Very happy with the BirdEye review program
Took time to clarify things with me and stuck with me while I implemented them.
very helpful support, resolved the issue, provided a better process for kicking out surveys in a one at a time manner, and grateful for the follow up.
Its been a ride Pros: when everything is working it does a great job of generating quality reviews and contains the negative reviews Cons: We have had some issues that have caused us to not receive reviews for periods of time due to issues with setup working with Birdeye Overall: Generating quality reviews we would have to chase after that could sometimes lead to negative reviews. Birdeye ensures only quality reviews make it through
they were very patient with me
Very Happy with Birdeye Pros: very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly. Cons: one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
Great Customer Service Pros: The software is very easy to use. I also love the design layout. One of the rep is wonderful to work with! Our office had questions regarding the program, He made a video demonstrating step by step how we can better utilize the software. Cons: I have only used the software a handful of times, so far I have no complaints.
Support was timely and provided a solution within 24 hours. Thanks!