4.9
7849 reviews75 reviews have no rating
Birdeye Platform Review Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive! PROS Everything is in one place and there is a suite of products that can make everything all-encompassing. CONS Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. REASONS FOR SWITCHING TO BIRDEYE It wasn't my decision, but I think it was pricing.
Great Job in providing a review solution PROS Results and accuracy as well as flexibility CONS cost it is expensive and sometimes hard to learn and connect everything
Had to add another review! My experience has been excellent! Much more user-friendly than say, Google review. PROS Adding another review as my resident's state they love the BirdEye platform. CONS None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.
Great support and easy to use
Amazing Company. Pragya their on boarding specialist is the absolute best....knowledgeable, kind, friendly and extremely patient. Highly recommend this company. Make sure you request Pragya!
Shraiya was amazing! She is patient, thorough, generous with her time and excellent at communicating especially with those who are not so great with the ever evolving technology.
We've recently started using Birdeye, and our onboarding experience has been excellent. Since launching our first review request, we've received several reviews already. When I signed up, Javier patiently answered all my questions, even those not typically asked, after I carefully read their terms. During my initial onboarding session with Abhyuday, he was very conscientious in ensuring I understood the setup and the next steps. My final onboarding session was with Karan, who was amazing. He answered all my questions, ensured I understood how to use the platform, communicated effectively, and was very friendly.
Before Birdeye, online reviews were a tangled mess. Responding on multiple platforms felt like navigating a jungle, and insights were hidden deeper than a buried treasure. Birdeye swooped in like a knight in shining armor, uniting all my reviews under one roof. Now, I can respond with lightning speed, and Birdeye's clever AI helps me understand what truly resonates with my customers. Plus, requesting reviews is a breeze, and Birdeye even helps me turn satisfied customers into vocal advocates. My online reputation has soared, and customer engagement is at an all-time high. If you're drowning in review drama, Birdeye is your life raft. 5 out of 5 stars, no question!
We absolutely love this APP! We’re on a new level. 📈
Hitesh, he assisted me in amazing ways. Onboarded me with an issue, and I understand Birdeye like the back of my hand.
I have been with bird for a short time, approx 1 month. So far I have received the information and guidance needed to help with collecting reviews. Time will tell how effective it will be. The only complaint I have is being in Canada and the system is seemingly built for the US. Not the companies issue with my location, just would be helpful if certain default could be changed. I would be giving 4.5 stars if I could as it is not perfect as of yet for me.
App is great but doesn’t show reviews when you hit more it just brings up settings and try swiping to the side to see the reviews but then it goes back to add contact page
I have been with Birdeye for several years. Great company. Hitesh was my onboarding tech. He is getting 5 extra stars from me!
Fast Response Time Pros: Birdeye's customer service is by far some of the best I've ever experienced! They not only respond in a timely fashion, they are professional and get it done right, every time. Cons: Google Business Profiles occasionally become disconnected and need to be reconnected, when this happens, we may not be notified a negative review has been received
Thanks guys. Y'all helped me out a bunch. I appreciate it.
Very pleasant experience signing up and on boarding with Bird Eye. Our on boarding rep Hitesh Yadav was wonderful and made the whole experience very easy. He was very patient, explained everything in detail and trained our staff to use the system.
Great experience. They did a great job with helping us get the service set up. Overall great experience
Great on boarding experience with Birdeye. They have made my customer reviews made simple great platform, across-the-board. Highly recommend. 👍👍👍
The on-boarding crew worked with me and my web designer to incorporate all of the Birdeye widgets, etc. into my website and walked me through their app so I could quickly obtain feedback from my customers. I would recommend Birdeye to anyone.
Hitesh was very helpful and explained everything thoroughly. I am excited to continue our relationship with Birdeye